CCIP Presentation - March 2011
Community Facilitators Team – AMERA
Basic stats
There were 43.3 million forcibly displaced people
worldwide at the end of 2009, the highest number
since the mid-1990s. Of these, 15.2 million
were refugees; 10.4 million who fell under UNHCR’s
mandate and 4.8 million Palestinian refugees under
UNRWA’s mandate.
By November 2010, the UNHCR reported 39,461
registered refugees and asylum-seekers in Egypt.
According to the UNHCR (2010) refugees and asylum
seekers in Egypt come mainly from Sudan (57%), Iraq
(17%), Somalia (17%), Eritrea (4%), Ethiopia (3%) and
others (3%).
AMERA’s History
In Cairo, the Legal Aid Project began in 2000 and in
2004 the provision of other services was formalized.
Born out of the experience of these years of work in
Kenya, Uganda and Egypt, AMERA-UK aims to support
and stimulate the development of further holistic
refugee projects throughout Africa and the Middle East.
AMERA-Egypt was founded in 2003 to promote the
development of pro bono legal and psychosocial
services for refugees in countries where such services
as non-existent and where legal representation and
psychosocial support might assist them in realising
their rights.
AMERA’s Mission
Assist asylum seekers and refugees
to ensure they are treated in
accordance with their international
human rights.
AMERA’s Objectives
To inform refugees and asylum seekers of their
rights and responsibilities in Egypt, assist them
in acquiring these rights, and strengthen their
ability to advocate for themselves through the
provision of psychosocial and legal assistance.
To advocate for the respect, protection and
fulfillment of the rights of refugees and asylum
seekers within host countries (Gov/community),
and to promote durable solutions.
To build the capacities of CBOs, NGOs, and other
relevant bodies serving refugees by sharing
information, building an extended and solid
network and offering training.
Refugees on AMERA database
AMERA continues to actively support refugees in their efforts of building new
Lives with dignity through its different services. Over 4,000 refugees and
asylum seekers were directly assisted by AMERA-Egypt in 2010.
Below is a breakdown of AMERA clients per service in 2010:
The Community Outreach team assisted 1,037 through awareness raising
workshops, in and out of office psychosocial support and social emergency
situations through allocating temporary housing.
The Protection Team assisted 600 asylum seekers and refugees with their
security needs, registration with the UNHCR, issuance of residency permits.
Psychosocial Team provided information about services as well as psychosocial
support in an individual, family and group format to 2,232 clients.
The RSD team served 2,571 through its diverse services, advice and
representation for first instance interviews, reopening and appeals in an
individual and group format.
SGBV in collaboration with its partner organizations provided legal and
psychological support using a “four pillars” approach (medical, psychological,
social and financial assistance) for 102 SGBV victims.
159 Unaccompanied Minors and 100 Young People (18-21) were assisted with
specialized tandem social and legal services.
Services offered to Refugees and AS
Psychosocial Team
- Unaccompanied Minors Focal Point ( UMs )
- SGBV Focal Point
RSD Team
- Unaccompanied Minors Focal Point
Community Outreach Team
Protection Team
All teams have three main areas of work a) Direct work with
beneficiaries – individual and group, b) networking and c)
Advocacy – individual and policy level.
AMERA provides services in 16 different African languages
thanks to our CFs team.
(composition: 37 CF, 32 Staff and 36 Volunteers)
Case Ex. 1
A pregnant 17-year-old Eritrean female (Sawa military
deserter) was raped in military camp and later kidnapped
in the Sinai, whilst trying to cross to Israel. She escaped
her kidnappers but soon became a victim of domestic
violence. Referred to AMERA by an Eritrean community
member, the AMERA-SGBV Focal Point accompanied
her to register with UNCHR and started the process of
taking her testimony. After some sessions the client
disclosed the violence she was experiencing with her
partner and requested support in order to move to a safe
place, away from him. She was referred to a safe house
where she finished her pregnancy. Later, AMERA-Egypt
supported the registration of her newborn baby and
access to the required health services for her and her
child. This client continues to receive social and
psychological support from her AMERA Eritrean case
worker while in the safe house and attends to the group
Case Ex. 2
A homeless family (single mother and three children)
from South Sudan came to the office asking for
reopening her file, FA and help to put children in school.
The mother disclosed that she is alcoholic and has
mental health problems. For the current circumstances,
reopening her file was not possible. The PS team helped
her to access a women’s shelter for families at risk. The
mother is receiving social and psychological services
while recovering from her alcohol addiction. The children
are safe and access to education and proper care is
ensured. Protection team is helping the kids get a birth
certificates. During this recovery period, the relatives of
this family in the US and South Sudan are being
contacted in order to try to find a durable solution for this
What do we do?
Legal Advisor
Referral to SGBV
Access to
Medical Care
Legal Submission
Access to Education
Access to
Financial Assistance
Family Tracing
Accompaniment to
RSD Legal Submission
Psych Support
Family Reunification/
Community Facilitators Team: 36 mambers
Burundi, 2
Sudan, 11
Somali, 4
Eritrea, 8
Others, 3
Ethiopia, 6
Our duties & responsibilities:
To apply effectively community facilitator's
To work effectively with other colleagues within
To participate in the ongoing training and
clarification for staff and interns about the role
of Community Facilitators.
To carry out tasks in accordance with AMERA
Egypt’s policies, procedures and standards, in
particular ethics, health and safety,
confidentiality, anti-discrimination, and sexual
Our Code of Conduct
Acceptance of Assignments
Impartiality and Neutrality
Confidentiality and Clarity
Conflict of Interest
Ethical Violation
Our Roles:
To facilitate the delivery of the legal and
psycho-social services for clients, through:
Client advocacy / representation – in
cooperation with all other teams.
Community outreach – in cooperation with the
CO Team.
Training new interns, staff, and new CFs.
Opening Statement for individual sessions
My name is
I will interpret everything you say as if they were my own
words; please do not say anything you do not want to be
I'm not allowed to clarify or explain anything but language
related culture-specific concepts. If you have any questions
direct them to each other, and I will interpret for you. When
you are asking or answering a question please pause
frequently to allow me to interpret phrase by phrase and be
Please note that everything I interpret for you will be
regarded as a confidential.
Do you have any trouble understanding me?
Do you have any question?
Opening Statement for group sessions
My name is ___________, today we are interpreting
between _______ and English, and this is because we
have speakers of those two languages.
To make the interpretation as inclusive for everyone as
possible, we want to ask you to please keep the
following in mind:
Speak at a moderate pace, not too fast or too slow.
Speak in a loud voice, so you can be heard across the
Speak directly to your fellow participants, no need to look
at the interpreters.
One person talk at a time, interpreters cannot choose
which one to interpret for.
Are there any questions?
Any questions?

Community Facilitators Team AMERA