UNICOR SERVICES GROUP
We Speak Your Language…The Onshore Solution
Updated: April 2009
SERVICES BUSINESS GROUP
& CONTACT US
What is UNICOR Federal Prison Industries?
6 Created in 1934. Over 75 years of experience and
success.
6 A non appropriated and wholly owned government
corporation, similar to Amtrak or TVA.
6 Provides real-world work with trained federal inmates
6 Annual sales revenue of over $850 Million to
government and commercial businesses
6 Audited annually by the Department of Justice Office
of Inspector General (OIG)
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
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MANAGEMENT AND
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SERVICES BUSINESS GROUP
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What is UNICOR Federal Prison Industries?
6 7 business groups, offering more than 175 diverse
products and services
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Services
Clothing and Textiles
Electronics
Fleet Management Solutions
Industrial Products
Office Furniture
Recycling
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
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SERVICES BUSINESS GROUP
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Who is UNICOR Federal Prison Industries?
6 High quality products and services made in the USA
6 Lean Six Sigma structured
6 110 factories, more than 4 million square feet of
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manufacturing, operations and servicing facilities
77% purchases of raw materials, supplies, equipment from
the private sector
More than 60% of purchases are from small businesses
Research indicates inmates who work in prison industries
are 24% less likely to recidivate
Dedicated to environmentally sound business practices
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CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
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SERVICES BUSINESS GROUP
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Overview of the Services Business Group (SBG).
6 We have over 35 years of experience in providing services
to the military, civilian government agencies, and
commercial businesses
6 Our client list includes large, medium, and small
commercial businesses as well as a wide array of State
and Federal government agencies
6 We offer a highly trained workforce
6 We have locations across the United States
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BUSINESS GROUP
5
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
WAREHOUSE &
DISTRIBUTION
DIRECT MAIL, LIST
MANAGEMENT AND
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SERVICES BUSINESS GROUP
& CONTACT US
Overview of the Services Business Group (SBG).
6 We offer 24 x 7 operations to meet our customer’s
day-to-day deadlines and business needs
6 Scalability to meet surge and operations requirements
6 100% on-shore operations
6 Outstanding quality work
6 Highly competitive pricing
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
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AND BINDERY
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DISTRIBUTION
DIRECT MAIL, LIST
MANAGEMENT AND
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SERVICES BUSINESS GROUP
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Wide Range of Expert Services
6 Document Conversion and Data Services
6 Contact Centers, Directory Assistance and
Help Desk Services
6 Custom Printing and Bindery
6 Warehouse & Distribution
6 Direct Mail, List Management & Fulfillment Services
6 Forward/Reverse Logistics Services
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
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SERVICES BUSINESS GROUP
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Track Record of Success
6 Directory assistance calls handled by UNICOR’s
tele-workers exceeds over 100 million
6 Distribution program processed 100th million
catalog since operations began in 2001
6 Format, OCR cleanup, and tag each week over
150,000 pages of patents for government contractor
of the Patent Trademark Office
6 Processes more than 2 million pieces of mail each
month at nationwide fulfillment centers
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BUSINESS GROUP
8
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
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SERVICES BUSINESS GROUP
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Track Record of Success
6 Our inbound and outbound contact centers Agent
Handling Time (AHT) of 35 seconds and Average
Speed Answer (ASA) of only 5 seconds, meets and
exceed the private sector’s outsourcing standards
6 20 years experience in processing patent applications.
6 Extensive distribution of Carex healthcare products
by Rubbermaid to civilian and military agencies
6 Successful FISMA audit of our IT system.
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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DIRECT MAIL, LIST
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SERVICES BUSINESS GROUP
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Service Business Group’s IT Infrastructure
6 A Wide Area Network and Local Area Network
separate from DOJ/BOP, managed by the SBG IT
Group
6 The local LAN is configured by SBG IT Group to meet
DOJ and BOP security requirements
6 Customers work directly with SBG IT Group’s
technology team to develop solutions
6 All solutions are reviewed by BOP and UNICOR
Chiefs of Security prior to deployment
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
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SERVICES BUSINESS GROUP
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Service Business Group’s IT Infrastructure
6 Our IT Network is accredited every three years
6 UNICOR uses the latest industry standard for
hardware and software
6 Operating System: Microsoft Server 2005, 2008,
Windows XP and Vista running SQL 2005 and 2008
6 Pentium IV Workstations with an average of 512 MB
to 1 GB of memory
6 Factory level LAN backbone speeds are 10/100/1000
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11
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
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Document Conversion and Data Services
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DOCUMENT
CONVERSION AND
DATA SERVICES
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DOCUMENT CONVERSION
and DATA SERVICES
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Overview
6 Over 30 years of experience supporting military and civilian
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agencies
We support private companies working as contractors on
Federal contracts
We support private companies that have off-shored work
5 document conversion centers employing over 600+ skilled
workers
Highly skilled workforce
Low labor rates
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BUSINESS GROUP
13
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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DOCUMENT CONVERSION
and DATA SERVICES
& CONTACT
& CONTACT
USUS
Overview
6 Highly Secure
6 Data services specializing in:
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Document conversion, Coding, and Indexing
Data Entry
OCR and OCR Cleanup
Auto CAD
PDF creation and conversion
Data collection and database entry (survey results)
Visio flow charts.
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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DIRECT MAIL, LIST
MANAGEMENT AND
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DOCUMENT CONVERSION
and DATA SERVICES
& CONTACT
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USUS
Conversion Capabilities
6 E-Government documents
6 Technical manuals, text, and illustrations
6 Patents for electronic publishing
6 Backfile conversion of legacy data
6 Office correspondence and file folders
6 Contract and archival file scanning
6 Digitization of engineering drawings.
6 Section 508 compliant documents
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
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DOCUMENT CONVERSION
and DATA SERVICES
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Conversion Capabilities
6 Litigation support documentation
6 Training and policy manuals
6 General text conversions
6 Environmental and technical reports
6 Contour maps and nautical charts
6 OCR cleanup and text insertion on manuals and biography
documents.
6 Microfilm, microfiche conversion and aperture
card scanning
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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DIRECT MAIL, LIST
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DOCUMENT CONVERSION
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Electronic Imaging Services
6 Onsite assistance in determining needs and requirements
6 Recommend a process to fulfill requirements.
6 Provide a full range of support to scan and convert images on
wide range of media choices
6 Document preparation and reconstruction.
6 Post image inspection and optimization of image quality
6 Scan a broad range of documents from index cards to
E size drawings
6 Index and tag images providing ease of retrieval
6 Pickup and return of documents
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BUSINESS GROUP
17
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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DISTRIBUTION
DIRECT MAIL, LIST
MANAGEMENT AND
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DOCUMENT CONVERSION
and DATA SERVICES
& CONTACT
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USUS
Electronic Imaging Services Available Formats
6 PDF
6 JPG
6 TIFF
6 CGM
6 DWG
6 DXF
6 DGN
6 Other formats upon request
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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DISTRIBUTION
DIRECT MAIL, LIST
MANAGEMENT AND
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DOCUMENT CONVERSION
and DATA SERVICES
& &CONTACT
CONTACTUSUS
OCR/Coding/Indexing Services
6 OCR with or w/o hidden text
6 Searchable PDF’s.
6 Full text capture through OCR or re-keying
6 OCR cleanup.
6 OCR of existing customer tiff images.
6 Manual proofing and editing guaranteeing accuracy
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BUSINESS GROUP
19
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
WAREHOUSE &
DISTRIBUTION
DIRECT MAIL, LIST
MANAGEMENT AND
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DOCUMENT CONVERSION
and DATA SERVICES
& &CONTACT
CONTACTUSUS
OCR/Coding/Indexing Services
6 SGML, HTML, and XML tagging for publishing
and distribution
6 Manual proofing and editing guaranteeing accuracy
6 Complete indexing to assure ease of retrieval
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BUSINESS GROUP
20
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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DISTRIBUTION
DIRECT MAIL, LIST
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DOCUMENT CONVERSION
and DATA SERVICES
& CONTACT
& CONTACT
USUS
Digitizing Services
6 Ability to convert images, maps, charts and drawings
to a digital formats
6 CAD applications, facilities management and
engineering
6 Provides ease of storing, using and sharing data
6 Documents captured in wide range of formats
and media
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BUSINESS GROUP
21
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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DISTRIBUTION
DIRECT MAIL, LIST
MANAGEMENT AND
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DOCUMENT CONVERSION
and DATA SERVICES
& CONTACT
& CONTACT
USUS
Digitizing Services
All types of files including:
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Text
Photographs
Charts
Schematics
Drawings
Maps
Diagrams
Books
Manuals
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
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AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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Custom Printing and Bindery
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BUSINESS GROUP
23
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
WAREHOUSE &
DISTRIBUTION
DIRECT MAIL, LIST
MANAGEMENT AND
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CUSTOM BINDERY
& CONTACT
& CONTACT
USUS
Overview
6 4 state-of-the-art printing and bindery operations in the US
6 Focus on high quality process color printing and
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wide array of binding services
Highly qualified print and distribution specialists
High security
Low labor rates
Elimination of bidding process
Highly versatile & flexible operations, printing small as
well as large runs
23 point quality check system
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
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AND BINDERY
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CUSTOM PRINTING
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USUS
Pre-Press Services
6 Providing wide range of digital and conventional services
6 MAC and PC workflow support
6 Extensive concept design skills and expertise
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
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CUSTOM PRINTING
& CONTACT
& CONTACT
USUS
Commercial Quality Conventional Printing
6 Multiple Web and Sheet-fed presses
6 Ranging from 3 ½” x 5 ½” label to 40” target or from
4 ¼” x 5 ½” notepad to 200 page book
6 23 point quality check system on all printing projects
6 ISO 9001:2008 Registered
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DOCUMENT
CONVERSION AND
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CUSTOM PRINTING
& CONTACT
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USUS
Conventional Printing NEXPRESS Digital Printing
6 Printing capacity of 6,000 A4/letter sheets per hour
(100 pages per minute)
6 Print short or longer run projects (1 to 2,500 copies)
6 Elimination of plates and film
6 4 or 5 color printing
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BUSINESS GROUP
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DOCUMENT
CONVERSION AND
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CUSTOM PRINTING
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USUS
Envelope Printing
6 Halm-Jet presses capable of printing large and
small orders
6 Single and multi-color envelope printing
6 Offering both common and custom-order envelopes
6 Printing a wide range of sizes
3 5/8” x 6 ½” to 12” x 16”
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BUSINESS GROUP
28
DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
DIRECTORY ASSIST
AND HELP DESK
CUSTOM PRINTING
AND BINDERY
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DISTRIBUTION
DIRECT MAIL, LIST
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CUSTOM PRINTING
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USUS
Bindery Services
6 Cutting
6 Drilling
6 Collating
6 Folding
6 Scoring & Perforating
6 Compound and NCR Padding
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DOCUMENT
CONVERSION AND
DATA SERVICES
CONTACT CENTERS,
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CONTACT US
& CONTACT US
General Manager
Sheila Richardson
Phone: (202) 305-3956
[email protected]
Document Conversion
and Data Services
Fred Roach
Phone: (931) 536-4860
[email protected]
Contact Centers/Directory
Assistance/Help Desk
Warehousing and
Distribution
Kimberly Armfield
Phone: (202) 616-2437
Paula Jones
Phone: (951) 461-4034
[email protected]
[email protected]
Deputy General Manager
Vanessa Moy
Phone: (202) 305-3945
Carolyn Sheedy
Phone: (202) 305-3717
Direct Mail, List Mgt.
and Fulfillment
[email protected]
[email protected]
Custom Printing
and Bindery
Paula Jones
Phone: (951) 461-4034
Deputy General Manager
Forward/Reverse
Logistics
Rick Olson
Phone: (320) 245-6609
[email protected]
Janet Conner
Phone: (202) 305-3982
[email protected]
Paula Jones
Phone: (951) 461-4034
[email protected]
Marketing and Business
Development
[email protected]
Mike Flores
Phone: (816) 739-6436
[email protected]
Vaughn Gardineer
Phone: (202) 305-1237
[email protected]
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