Welcome to the info session on
Transit Protective Services Officers
Wednesday 15 February 2012
Introducing Your Rights on Track
Visit Your Rights on Track on Facebook
Michelle McDonnell
Project Manager
Federation of Community Legal Centres
The PSO roll out- what you need to know
PSO powers and your clients’ rights
Jeremy Cass
Program Manager
Youth Crime
Victoria Legal Aid
The PSO roll out
What are Protective Services Officers?
 Baillieu government policy
 Trained by Victoria Police
 Working in ‘designated places’
What is a ‘designated place’?
 Railway premises
 Nearby places like car parks, roadways, tunnels etc.
How many PSOs and where?
Legislative amendments passed in September
Recruitment ads in September, 21 recruits began in November
18 graduating Friday 17 February
Deployed at Flinders Street and Southern Cross Wednesday
22 February
• 940 PSOs by 2014.
What powers will PSOs have?
• Justice Legislation Amendment (Protective Services Officers)
Act 2011
• Police Regulation Act 1958
• Similar powers to police in and near designated places (i.e. ask
name and address, arrest, move on, search, detain,
apprehend, infringements)
• Do not have powers outside of working hours or outside of
designated places.
What training do PSOs get?
• 12 weeks at police academy (NB police cadets get 33 weeks)
• includes firearms training
• same training in dealing with:
mental illness
drug and alcohol affected people
young people
CALD people
• supervision for the first three months by a senior transit
police officer.
Where will people be held?
• ‘Transition rooms’
small rooms, unlikely to hold more than one person
if more than one person needs to be detained, extra police
sent in
CCTV within transition rooms
• Hanging points – Victoria Police to use existing protocols for this
• Working with Department of Transport to create infrastructure
(currently one transition room at Flinders Street station)
• Apparently there is extensive CCTV footage across City Loop train
stations post-Commonwealth Games, this may influence where
new transition rooms go.
How will the public identify PSOs?
uniformed at all times, similar uniform to police
must wear name badges
work in teams of two
carry weapons and equipment:
capsicum spray
PSO powers: compared to police and
authorised officers
Name and address
When can a PSO ask for name and address?
• Reasonable belief re: under 18 and consumption of alcohol
• Person committing or about to commit public transport or a graffiti
• Person driving in car-parks in designated places
• Drug and alcohol tests
What are my client’s rights?
• Ask for the PSO’s name, rank and place of duty
Do police officers and AOs have the same
powers as PSOs?
•Police have same powers
•AOs have same powers in relation to public
transport and graffiti offences
Move on and removal powers
When can a PSO direct someone to move on?
• When they are or are likely to:
Breach the peace
Endanger someone’s safety
• When their behaviour is likely to cause injury or property
damage or is a risk to public safety.
When can a PSO remove someone?
• Person is committing or likely to commit a public transport
offence AND the offence is likely to:
endanger or annoy the public OR
hinder someone working, like a PSO.
Examples of public transport offences
Claiming a concession when you’re not a concession-holder,
Tampering with operating equipment,
Gambling, busking or selling anything,
Drinking or smoking where you’re not allowed to.
What are my clients’ rights?
• Direction to ‘move on’ can only last up to 24 hours under SO Act
• Cannot be moved on for protesting or picketing
Do police officers and AOs have the same powers as PSOs?
• Police have same powers
• AOs have same powers in relation to public transport and graffiti
When can a PSO search someone?
Graffiti offences
Volatile substance possession
Weapons-related offences
Types of searches include pat-down searches, bag searches, outer clothing
What are my clients’ rights?
PSOs must conduct searches and make records of the search in accordance
with the Victoria Police Manual:
PSO must be of the same sex, unless it is not reasonably possible,
PSO must make a written record,
PSO must give a receipt if they take anything.
Do police officers and AOs have the same powers as
• Police have same plus broader search powers
• AOs do NOT have the same powers.
When can a PSO arrest someone?
• Bail
• Indictable offences (including those triable summarily)
• Refusing to give name and address (only in some circumstances, e.g. suspected underage drinking)
• Drunk and disorderly
• Reasonable belief re: graffiti tools and public transport offences
• Executing warrants
What are my clients’ rights?
• PSOs must comply with the Victoria Police Manual instructions on arrest and preventative action ;
• Must be held in an area with appropriate privacy and security until police arrive;
• Won’t be left unattended;
• Must be handed into police custody as soon as practicable unless:
Released pending summary charges
Released where an infringement notice is issued
Where under 18 and detained for a volatile substance, released or given into the
care of a suitable person or police member.
Do police officers and AOs have the same powers as
• Police have same powers;
• AOs have the same powers re: public transport and graffiti
• PSOs, police and AOs can also make an arrest re: public order,
court attendance, public safety and preventing a crime.
Mental health powers
When can the PSO apprehend someone?
Mental Health Act 1986,
Reasonable belief that a person has recently attempted suicide, or caused serious bodily harm to
themselves or someone else, or is likely to do so,
Can use reasonably necessary force.
What happens after apprehension?
PSOs must hand the person over to the police or a mental health practitioner as soon as practicable
Mental health assessment
What are my clients’ rights?
Use of force is limited
Least restriction on liberty and privacy
Do police officers and AOs have the same powers as PSOs?
Police have same powers of apprehension
AOs do not have the same powers
Power to fine
When can a PSO fine someone?
Possessing a controlled weapon or graffiti implement
Underage drinking
Being drunk and disorderly
Refusing to move on
Some public transport and ticketing offences.
PSOs have discretion to provide warnings/cautions for some offences
but this may not always occur in practice.
What are my clients’ rights?
Challenge the infringement in court – get legal advice first,
Ask for it to be withdrawn or revoked on the basis of ‘special circumstances’.
Do police officers and AOs have the same powers as
• Police have same powers
• AOs can issue fines for any public transport offences that can
be dealt with by infringement.
Seizure of property
When can a PSO seize someone’s property?
Controlled weapons
Volatile substances
Graffiti tools
Proof of age documents (except for a licence)
Alcohol re: people under 18
What are my clients’ rights?
• PSOs must follow the instructions in the Victoria Police Manual
regarding seized property:
PSO must make a written record of anything they take,
PSO must give a receipt if they take anything.
Seizure of property
Do police officers and AOs have the same powers as PSOs?
• Police have same powers
• AOs do not have the same powers.
PSO Powers & Young People
PSOs can:
• Ask for name and address
• Arrest
• Search
• Move-on
• Apprehend & detain
• Use reasonable force
For graffiti implements:
• Young person must be 14 or over
• Pat-down search only
• No parent or guardian needs to be present
If young person is chroming or about to chrome while being
searched, PSOs must stop the search and follow procedures in
Drugs, Poisons & Controlled Substances Act 1981.
Searches for weapons
• Pat-down search, search of bags and jackets
• Can seize weapons, stolen goods or drugs
• Can seize alcohol from under-18’s
Parent / guardian / independent person must be present
when under-18 searched in a ‘planned’ designated area.
No parent / guardian / independent person required when
under-18 searched in an ‘unplanned’ designated area.
What are my clients’ rights?
Before searching a young person, a PSO must:
Tell the young person why they are searching them,
Tell the young person their name, rank and place of duty,
Show the young person their ID (if not in uniform),
Give a copy of the written record of the search (if requested),
In a ‘designated area’, give a notice explaining this is why the
young person is being searched.
REMEMBER a young person can be charged or fined if they refuse
to be searched. If a young person resists the search, a PSO can use
reasonable force to search a young person.
Apprehension Powers & Young People
PSOs have the power to apprehend and detain a young person:
If the young person appears to be suffering from a
mental illness and may harm themselves or others;
If the young person appears to be under 18 and is
suspected of inhaling a volatile substance.
Apprehension under Drugs, Poisons & Controlled
Substances Act
The PSO must have reasonable grounds to believe the young
person may cause harm to themself or others.
PSOs have power to detain a young person until they are
handed over to the police, guardian or to a healthcare
Handover must take place as soon as possible.
REMEMBER PSOs can use necessary force to apprehend and detain
a young person but they must hand the young person over to the
police, a healthcare professional or an appropriate guardian as soon
as possible.
Complaints about PSOs and where to refer your
Michelle McDonnell
Federation of Community Legal Centres
Possible complaints about PSOs may include:
• Excessive use of force/assault.
• Inhumane treatment while detained at the train station
e.g.: under the Mental Health Act
• Other misconduct.
Important points about complaints against Vic Pol
• Complaint process is an important accountability measure.
• Process can take a long time and be quite challenging as most
complaints not independently investigated: police investigating
police- can be hard to prove if don’t have independent evidence
e.g. CCTV.
• If police have charged your client/ likely to charge over an offence
related to the complaint, best to refer your client to a lawyer
experienced in dealing with police complaints.
• Your Rights on Track project wants to know about issues with PSOs.
Media campaign and evidence based reports are important.
• Victims of Crime Assistance Tribunal: can make application for
compensation for injury even if no charges laid. CLCs can offer
advice on this.
Who to complain to?
• Office of Police Integrity (OPI) (to be replaced by Independent
Broad-based Anti-corruption Commission: IBAC)
Serious PSO misconduct e.g. assault
• Ethical Standards Division (ESD)
• PSOs supervisors: Transit Safety Division
Practical tips and referral process
Aim: Your client needs accurate records and back up evidence.
E.g.: CCTV/photos soon after the incident and legal advice and
information on pros and cons of complaints process
Some points:
• Fast track: Consider referring your client to a lawyer with
experience in police complaints. Federation of Community Legal
Centres telephone referral service Monday to Friday 9am-5pm: Ph
03 9652 1500.
• In the meantime, your client should get together accurate detailed
written record of what happened, witness details- mobile phone
camera footage, witness records and photos/ doctor statement of
Complaints Mental Health Act powers
• Potential involvement of PSOs, police, mental health or medical
practitioners & mental health services
• Multi-staged process – incl. apprehension, transport, mental health
assessment / examination, involuntary detention &/or treatment
• Consider referring client for legal advice
• Different complaints bodies, different complaints processes (eg. Office of
the Chief Psychiatrist, Health Services Commissioner, Australian Health
Practitioner Regulation Agency, Mental Health Review Board)
Practical tips:
• PSO should complete a ‘Mental Disorder Transfer Form’
• PSO may have access to LEAP – Victoria Police database
• Make FOI request for access
• Consider referring for legal advice
Advice and casework on PSO complaints
How can Community Legal Centres (CLCs) help?
• Our specialist CLCs dealing with police complaints:
Flemington and Kensington Community Legal
Fitzroy Legal Service.
No defined criteria for casework – case by case basis
• Specialist CLCs may approach Public Interest Law Clearing
House (PILCH) for assistance in pro bono legal representation
for civil action.
Resources and contacts
The Law Handbook
On line chapter on Complaints against Victoria Police
On line chapter on Legal Action against Police (civil and criminal)
Federation of Community Legal Centres
Phone referral service: 03 9652 1500
03 8635 6188; 1800 818 387 (toll free)
Aboriginal Liaison Officer: 03 8635 6135
www.police.vic.gov.au for on line complaint form
Your clients’ experiences:
Michelle McDonnell
Project Manager for Your Rights on Track
03 9652 1507
Victoria Legal Aid: Legal Help phone-line
Cleona Feuerring
Senior Legal Help Lawyer
Victoria Legal Aid
What is Legal Help?
Operated by Victoria Legal Aid
Free legal information on the phone
Monday to Friday, 8.45am to 5.15pm
Interpreters or in-house bi-lingual workers: Arabic, Croatian,
Greek, Hindi, Italian, Polish, Serbian, Ukrainian and Urdu.
What happens when you call?
Initial assessment
Information and relevant referrals
In some cases, advice
In some cases, appointment.
Getting involved with Your Rights on Track
• Connect with us on Facebook
• Volunteering
• Referring on clients and getting orgs to support us
• Getting active in the media to raise awareness
Your questions and our answers about PSOs
Michele Lee
Senior Community Legal Education Co-ordinator
Victoria Legal Aid
Please wait for the roving mike before you ask your question.
Thank you from Your Rights on Track
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The new transit Protective Security Officers (PSOs)