Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Computer
Software
Lorrie Norrington
Intuit Corp.
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-1
Learning Objectives
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
1. Important Trends Occurring in
Computer Software
2. Major Types of Application and
System Software
3. Purpose of Several Popular
Microcomputer Software
Packages for End User
Productivity and Collaborative
Computing
4. Functions of an Operating System
5. Main uses of Computer
Programming Software, Tools,
and Languages
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-2
Application Software
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
End User Applications
Major Types of Software
Characteristics and
Purposes
Real World Case 1…
Intuit and Lone Star
Doughnuts
Click to go to
Case 1
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-3
Overview of Computer Software
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
Computer
Software
Application
Software
General
Purpose
Application
Programs
ApplicationSpecific
Programs
System
Software
System
Management
Programs
System
Development
Programs
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-4
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Software Suites and
Integrated Packages
Oracle E-Business Suite
Word
Processor
Word
WordPro
Corel
WordPerfect
Office
WordPerfect
Spreadsheet
Excel
1-2-3
Quattro Pro
StarCalc
Presentation
Graphics
PowerPoint Freelance
Presentations
StarImpress
Database
Manager
Access
Approach
Paradox
StarBase
Personal Info. Outlook
Manager
Organizer
Corel Central
StarSchedule
Programs
Microsoft
Office
Copyright 2005, McGraw-Hill/Irwin, Inc.
Lotus
SmartSuite
Sun
Star Office
StarWriter
4-5
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Visa International:
Implementing an e-Business
Suite
• Internal Systems a Risk to
Business
• Management Infrastructure
Fragmented
• New e-Business Suite Provided a
Streamlined System
• Increased Processing Efficiency
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-6
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Web Browsers
Microsoft Internet Explorer
Netscape Navigator
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-7
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Electronic Mail and
Instant Messaging (IM)
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-8
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Word Processing
Desktop Publishing
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-9
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Electronic Spreadsheets
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-10
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Database Management
–Database Development
–Database Interrogation
–Database Maintenance
–Application Development
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-11
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Presentation Graphics
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-12
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Personal Information
Managers (PIM)
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-13
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Groupware –
Collaboration Software
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-14
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Application Service Providers
(ASPs)
Salesforce.Com ASP Site
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-15
General-Purpose
Application Programs
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Fujitsu Technical Solutions:
• Using an ASP
• Dramatic Cost Savings of
$415, 000 Annually
• Robust and Intuitive
• No IT Support Staff Needed
• Enlarged User Base
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-16
System Software:
Computer System Management
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Software Interface
System Management
Programs
System Development
Programs - CASE
Real World Case 2…
Wells Fargo and Others:
Business Applications Click to go to
Case 2
of Web Services
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-17
System Software:
Computer System Management
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Software Interface Between
End Users and Computers
End Users
Application Software
System Software
Computer
Hardware
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-18
Operating Systems
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
The User Interface
• Command-Driven
• Menu-Driven
• Graphical User Interface
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-19
Operating Systems
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
End User Systems
User
and Network
Interface Communications
Resource
Management
Task
Management
File
Management
Utilities
and Other
Functions
Managing
the Use of
Hardware
Resources
Managing the
Accomplishment
Of Tasks –
Managing
Data and
Program
Files
Providing
a Variety of
Support
Services
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-20
Operating Systems
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Resource Management
–Virtual Memory
File Management
Task Management
–Multitasking
Microsoft Windows
–Windows NT
–Windows 2000
–Windows XP
–Windows Server 2003
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-21
Operating Systems
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
UNIX
–Solaris by Sun
–AIX by IBM
Linux
–Open-Source Software
–Shareware
–Red Hat
–Caldera
–VA Linux
Mac OS X
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-22
Operating Systems
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Orbitz and E* Trade:
Switching to Linux
• Sold on Linux Advantages
• Transaction Intensive
Operation
• Dramatic Cost Savings
Over Alternatives
• Faster Response Time
• Ease of Maintenance
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-23
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Other System
Management Programs
Database Management
Systems
Network Management
Programs
Utilities
Performance Monitors
Security Monitors
Application Servers
Middleware
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-24
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Other System
Management Programs
Travel Now: Converting to
an Application Server
• Needed Expanded Capacity
• Application Server in
Support of Web Site
• Simplifies Adding New
Features to Website
• Used Far Less Servers
• Significant Conversion Costs
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-25
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Programming
Languages
Machine Languages
Use Binary Coded Instructions
1010
1011
1100
Assembler Languages
Use Symbolic Coded Instructions
LOD Y
ADD Z
STR X
Real World Cases
KEY TERMS
BACK NEXT
11001
11010
11011
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-26
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
Programming
Languages
High-Level Languages
Use Brief Statements or Arithmetic
BASIC: X = Y + Z
COBOL: COMPUTE X = Y + Z
Fourth-Generation Languages
Use Natural and Nonprocedural
Statements
SUM THE FOLLOWING NUMBERS
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-27
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Programming
Languages
Object-Oriented Languages
Withdraw
(amount)
Current
Account
Balance
Real World Cases
Deposit
(amount)
KEY TERMS
BACK NEXT
END
Savings Account Object
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-28
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Programming
Languages
Object-Oriented Languages
Visual-Basic Supports GUI
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-29
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Programming
Languages
Web Languages and Services
HTML
XML
JAVA
–Platform Independence
–Program Applets
JAVA2 Enterprise Edition
Microsoft .NET Software
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-30
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Programming
Languages
J2EE and .NET Compared
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-31
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Programming
Languages
Fidelity Investments:
Converting to XML
• Retrofit of Corporate Data to
an XML Format
• Sought to Reduce Hardware,
Software, and Web and
Transactional Protocols
• Common Platform Saved
Time and Allowed
Programmer Reassignment
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-32
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Programming
Languages
Web Services Applications
Uses UDDI Web Services
Directory to Locate Desired
Web Service
Client Application
Real World Cases
KEY TERMS
BACK NEXT
Web Service is Delivered
Back to Client in XML
Web Services is Translated
to XML, Which Acts as a
Platform-Neutral Wrapper
Web Service Components
Communicate Via SOAP,
an XML-Based Protocol for
Connecting Applications
and Data
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-33
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Programming
Languages
Web Services Applications
Dollar Rent A Car:
Developing Web Services
• Used “.NET” Technology
• Provided Direct Machineto-Machine Links
• Relatively Easy to Do
• Potential for Reuse
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-34
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Programming
Software
Language Translator
Assembler
Compiler
Interpreter
Programming Tools
• Graphical Programming
Interfaces
• Programming Editors
• Debuggers
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-35
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Programming
Software
Programming Tools
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-36
Summary
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Software –
Two Major Types
1. Application Software
2. System Software
Application Software Types
1. General-Purpose
2. Application-Specific
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-37
Summary
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Software –
System Software
• System Management
• System Development
• Network
Management
• Database
Management
• Utilities
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-38
Summary
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Software –
Operating Systems Five Basic Functions
1.User Interface
2.Resource Management
3.File Management
4.Task Management
5.Utilities
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-39
Summary
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Software –
Programming Languages
Five Major Levels
1.
2.
3.
4.
Machine Languages
Assembler Languages
High-Level Languages
Fourth-Generation
Languages
5. Object-Oriented Languages
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-40
KEY TERMS
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Application Server
Application Software
Application-Specific Programs
Assembler Language
Desktop Publishing
Electronic Mail
Electronic Spreadsheet
Software
File Management
Fourth-Generation Language
General-Purpose Application
Programs
Graphical User Interface
Groupware
High-Level Language
HTML
Instant Messaging
Integrated Package
Java
Language Translator Program
Machine Language
Copyright 2005, McGraw-Hill/Irwin, Inc.
Middleware
Multitasking
Natural Language
Object-Oriented Language
Operating System
Personal Information Manager
Presentation Graphics
Software
Programming Tools
Resource Management
Software Suites
System Management Programs
System Software
Task Management
User Interface
Utility Programs
Virtual Memory
Web Browser
Web Services
Word Processing Software
XML
4-41
Optional Case Studies
Real World Case 1
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
Intuit and Lone Star Doughnuts:
The Small Business Software
Challenge
Click to go to
Case 1
Real World Case 2
Wells Fargo and Others: Business
Applications of Web Services
Click to go to
Case 2
Real World Case 3
Merrill Lynch and Others: The
Growth of Linux in Business
Click to go to
Case 3
Real World Case 4
Mark’s Work Warehouse and
Others: Using Java in Business
Click to go to
Case 4
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-42
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Data Resource
Management
Real World Cases
Chapter 5
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-43
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Intuit and Lone Star
Doughnuts: The Small
Business Software Challenge
1- Why does Intuit dominate its
present software markets?
Visit its website and review its
software products and
services to help you answer.
Return to
Chapter 4
Real World Cases
KEY TERMS
BACK NEXT
Return to
Cases Page
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-44
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Intuit and Lone Star
Doughnuts: The Small
Business Software Challenge
Discussion points would include:
• Cost of Product.
• Ease of Use of Product.
• Product Includes Most
Features that Small
Businesses Need.
• Easy to Learn How to
Use the Product.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-45
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Intuit and Lone Star
Doughnuts: The Small
Business Software Challenge
Discussion points would include:
• Minimizes Accounting
Issues for the user.
• User Does Accounting
Without Realizing It.
• Windows Based Product
is Easy to Run.
• Backup and Related
Features are Simple.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-46
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
Intuit and Lone Star
Doughnuts: The Small
Business Software Challenge
2- How successful will
Microsoft be in competing
with Intuit in the small
business software market?
Why? Visit the Great Plains
Software website and review
their software products and
services to help you answer.
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-47
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Intuit and Lone Star
Doughnuts: The Small
Business Software Challenge
Discussion points would include:
• Ease of Purchase – Quick Books
Off-the-Shelf vs. Great Plains
Ordering from a Business
Partner.
• Cost of Product – Quick Books
Low Cost vs. Great Plains Higher
Prices.
• Upgrade Costs – Quick Books
Upgrades When Necessary vs.
Great Plains Buy More on the
Front-End.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-48
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Intuit and Lone Star
Doughnuts: The Small
Business Software Challenge
Discussion points would include:
• Ease of Use – Quick Books vs.
Great Plains.
• Migration of Quick Books files
into Turbo Tax – Often Tax
Preparers for Small Businesses
Request Quick Book Files to
Simplify the Tax Services for
Small Business Owners.
Business Keeps Costs to a
Minimum.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-49
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Intuit and Lone Star
Doughnuts: The Small
Business Software Challenge
3- Do you agree with Intuit’s
strategy to capitalize on the
opportunities in small
business software, and the
threat posed by competition
from Microsoft, SAP, and
Oracle? Why or why not?
What else could they do?
Explain.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-50
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Intuit and Lone Star
Doughnuts: The Small
Business Software Challenge
Discussion points would include:
• Low Cost Provider of
Software.
• Ease of Use of Product.
• Ease of Migration into Tax
Software – Small Business
Owner Can Upload Business
File intro Turbo Tax, Prepare
His/Her Own Return and File
it Electronically. Saves
Business Owner Money.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-51
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
Intuit and Lone Star
Doughnuts: The Small
Business Software Challenge
Discussion points would include:
• Market has the Potential to
Generate Increased
Revenues for the Company
that Provides the Best
Software at the Most
Competitive Price to the
Most Customers. At
Present that is Intuit.
Return to
Chapter 4
Return to
Cases Page
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-52
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Wells Fargo and
Others: Business
Applications of Web Services
1- What is the Purpose and
Business Value of Web
Services?
Return to
Chapter 4
Real World Cases
KEY TERMS
BACK NEXT
Return to
Cases Page
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-53
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Wells Fargo and
Others: Business
Applications of Web Services
Discussion points include:
•
•
•
Transform a Wide Variety of Data
Formats into a Single Format.
A Consistent Way of Aggregating Data
from Multiple In-house Systems
Including Old Mumps Systems to New
Microsoft Ones Became Possible
Using Web Services.
Web Service Modules Can Be
Snapped Together in Lego-like
Fashion to Develop Customer
Accounts that are Tailored to Fit the
Customer’s Data Format.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-54
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Wells Fargo and
Others: Business
Applications of Web Services
Discussion points include:
• Development Setup Time Reduced
by 30% to 50% per Customer.
• Cost Savings for the Customer.
• Deliveries by Businesses Can Be
Speeded up Through the Use of
Web Service.
• CRM Systems Such as Patient
Account Information Can Be
Accessed Faster By Users.
• Interenterprise Systems Can Be
Developed by Web services.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-55
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Wells Fargo and
Others: Business
Applications of Web Services
2- What are the benefits of Web
services for Wells Fargo,
Things Remembered, and
Providence Health?
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-56
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Wells Fargo and
Others: Business
Applications of Web Services
Wells Fargo
Benefits would include:
•
•
•
•
No Longer Needed Separate Channels
to Tie Customer’s Data into the
Bank’s Back-end Systems.
Account Setup Times Were Reduced
by 30% to 50% for Each New
Customer.
Development Time and Money Saved.
Customers Save Time and Money
Altering their Data Formats.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-57
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Wells Fargo and
Others: Business
Applications of Web Services
Things Remembered
Benefits would include:
•
•
•
Web Services Speed Up Deliveries to
Customers.
Web Services Objects Created Can Be
Reused as Part of Larger Web
Services Initiatives.
Web Services Will Eventually Be Used
at POS Systems in the 760 Retail
Stores Saving Telecommunications
Costs and Reducing Order
Confirmation Time.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-58
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Wells Fargo and
Others: Business
Applications of Web Services
Providence Health
Benefits would include:
•
•
•
•
Development costs have been reduced.
The time needed to bring a new service
for customers to market has been
reduced by 30% to 50%.
Web services now provide patients and
health care workers immediate access to
patient information.
Provides a consistent way of aggregating
data from all of the in-house systems
(from Mumps system to Microsoft
systems).
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-59
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Wells Fargo and
Others: Business
Applications of Web Services
Providence Health
Benefits would include:
•
•
•
Patients can look up benefits information
online and use a portal for transactions.
Medical staff can access all of the patient
information from all of Providence’s
clinics, hospitals and offices.
Web services based portal improves
clinical care and patient care, and
hopefully reduces costs and increases
efficiencies.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-60
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
Wells Fargo and
Others: Business
Applications of Web Services
3- What are the business
challenges of Web services? Visit
the Web services websites of BEA
(www.bea.com/products/webservices)
, IBM
(www.ibm.com/solutions/webservices
), and Microsoft
(www.microsoft.com/webservices),
to help you answer.
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-61
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
Wells Fargo and
Others: Business
Applications of Web Services
Challenges would include:
• Costs to use the Web
services.
• Development time and cost
to convert the site’s
applications to the language
used by the Web
service provider.
Return to
Chapter 4
KEY TERMS
BACK NEXT
Return to
Cases Page
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-62
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
Wells Fargo and
Others: Business
Applications of Web Services
Challenges would include:
• Costs to use the Web
services.
• Development time and cost
to convert the site’s
applications to the language
used by the Web
service provider.
• Security issues.
Return to
Chapter 4
Return to
Cases Page
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-63
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
Merrill Lynch and Others:
The Growth of Linux in
Business
1- Should businesses
continue to switch to the
Linux operating system
on servers and
mainframes? Why or
why not?
KEY TERMS
BACK NEXT
Return to
Cases Page
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-64
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Merrill Lynch and Others:
The Growth of Linux in
Business
Discussion points would include:
• Cost Savings.
• Enhanced Processing Power and
Speed Afforded by Linux.
• Ease of Maintenance.
• Cost Savings From Converting to
Linux are so Large that CIOs Get
Giddy Talking About It.
• Reliability of Linux vs. Other
Operating Systems Such as
Windows.
• Security Issues.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-65
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Merrill Lynch and Others:
The Growth of Linux in
Business
2- Should business and
consumer PC users
switch to Linux PC
operating systems like
Lindows and software
suites like Sun’s
StarOffice? Why or why
not?
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-66
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
Merrill Lynch and Others:
The Growth of Linux in
Business
Discussion points would include:
•
•
•
•
•
KEY TERMS
BACK NEXT
END
•
Cost of Software to be Acquired to
Run on Linux.
Availability of Applications Running
on Linux (StarOffice).
Ease of Patching Bugs (Maintenance).
Compatibility and/or Conversion of
existing Unix-based or Windowsbased Data Files to Run in a Linux
Environment.
Reliability of Linux vs. Other
Operating Systems Such as Windows.
Security Issues.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-67
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
Merrill Lynch and Others:
The Growth of Linux in
Business
3- Should the IT departments
of companies like Merrill
Lynch contribute their
software improvements to
the open source community
for products like Linux?
Explain your reasoning.
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-68
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Merrill Lynch and Others:
The Growth of Linux in
Business
Discussion points would include:
• Security Implications.
• Legal Implications.
Real World Cases
KEY TERMS
BACK NEXT
Return to
Cases Page
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-69
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Merrill Lynch and Others:
The Growth of Linux in
Business
Discussion points would include:
• Security Implications.
• Legal Implications.
• Proprietary Issues
Related to In-house
Infrastructure, Network
Architecture, etc.
Return to
Cases Page
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-70
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
Mark’s Work Wearhouse
and Others: Using Java in
Business
1- What are the benefits
of Java as a programming
language for retail POS
applications compared to
other programming
languages?
KEY TERMS
BACK NEXT
Return to
Cases Page
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-71
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Mark’s Work Wearhouse
and Others: Using Java in
Business
Discussion points would include:
• Software Can Run on any
Hardware or Operating
System.
• Java Code is Easy to Modify
as the Needs Expand.
• Open Systems Allows
Companies to Avoid Paying
Microsoft Licensing Fees.
• Reduced Costs.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-72
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Mark’s Work Wearhouse
and Others: Using Java in
Business
2- What are the benefits of
Java for the development
of e-commerce portals for
customers and suppliers
like Parts Edge?
Real World Cases
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-73
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Mark’s Work Wearhouse
and Others: Using Java in
Business
Benefits would include:
• Increase Portability of
Applications Across Multiple
Operating Systems, Application
Servers and Hardware.
• Reusable Application and Legacy
System Business Logic.
• A Common Presentation Layer for
Business Systems.
• Reduced Costs and Cycle Times
for Application Development and
Upgrades.
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-74
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
Mark’s Work Wearhouse
and Others: Using Java in
Business
3- Why do companies like
Mark’s Work Wearhouse
frequently team Java with
the Linux operating
system?
KEY TERMS
BACK NEXT
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-75
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Mark’s Work Wearhouse
and Others: Using Java in
Business
Discussion points include:
•
•
•
•
Reduced Store Opening Costs by
30%.
Reduced Maintenance Costs by 50%.
Eliminated the Need for In-store
Servers.
Store Registers Connect Directly Via
Frame Relay to Central Servers at
the Home Office.
Real World Cases
KEY TERMS
BACK NEXT
Return to
Cases Page
END
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-76
Introduction to
Software
Business
Application
Software
Software Suites
E-Mail
Web Browsers
Groupware
Section II
System Software
Operating
Systems
Programming
Languages
Web Languages
Programming
Software
Real World Cases
KEY TERMS
BACK NEXT
END
Mark’s Work Wearhouse
and Others: Using Java in
Business
Discussion points include:
•
•
•
•
•
Reduced Store Opening Costs by
30%.
Reduced Maintenance Costs by 50%.
Eliminated the Need for In-store
Servers.
Store Registers Connect Directly Via
Frame Relay to Central Servers at
the Home Office.
Ease with which Developers Can Bolt
on New Applications that
Return to
Connect to the POS System. Cases Page
Copyright 2005, McGraw-Hill/Irwin, Inc.
4-77
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O'Brien - Intro. to Information Systems