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Local HealthWatch
Tender 2013
Supplier briefing and clarification event
Friday 1st February January 2013.
Simon Williams, Category Specialist, People Category.
Donna Mills, Partnership Commissioning Manager (Voluntary Sector).
Jane Love, Head of Partnership Commissioning (Adults)
Preeya Madhoo, Head of Category Management - People
Welcome and Housekeeping
Simon Williams
Category Specialist
Category Management
Simon Williams
Background and Legislation
Preeya Madhoo
Overview of Tender process
Simon Williams
Local Healthwatch in Medway
Simon Williams / Donna Mills
Simon Williams / Preeya Madhoo / Donna
Mills / Jane Love
15. 30
What is Healthwatch?
Local HealthWatch is a key part of the NHS reforms. The principle in the Health
and Social Care Act “no decision about me without me” sets out an intention to put
the public, patients and users of adult social care services at the heart of the
commissioning and provision of health and social care services.
Healthwatch is a new independent consumer champion to represent the views of
health service users and the wider public at both a national and a local level.
Healthwatch has three key functions
• to promote citizen engagement
• to offer information and signposting
• to provide complaints advocacy for NHS services. - The Council has contracted
this function with eight other local authorities.
Healthwatch will support people of all ages.
What is Healthwatch?
Healthwatch brings together three existing strands of work but with a further remit
extended to include children services.
Local Involvement Network ( LINk) - community engagement
Independent Complaints Advocacy Service provides the Healthwatch complains
advocacy function
Patient Advisory Liaison Service( PALS) in part provides the information and
signposting function
The Legacy of the LINk
The Legacy of the “LINk” - Local Involvement Network
The statutory functions of the the LINk will become the responsibility of new Local
Healthwatch (LHW).
Healthwatch will build on the work of the current LINk and extend these functions to the
work of young people
It will promote public and patient’s involvement, engaging with communities about their
Carry out the “Enter and View” visits into Hospitals and Registered Care homes
A LINks legacy document is being developed by the existing LINK to provide
information on the work of the LINk in Medway. This document will contain information
about :
• services
• Activity carried out by the LINk
• LINk membership, who wish to be part of Healthwatch going forward
Accountability & Partnerships
Community it represents
- Local Healthwatch will need to build effective relationships with a number of local
and national bodies and accurately convey the views of the community.
- Local Healthwatch must represent the diverse strands within the community.
• Medway Council must commission Healthwatch – April 2013
- It is important that high standards of reporting are maintained in order to provide a
solid evidence base for Healthwatch both at a local level and ultimately at a national level.
• Healthwatch England
- Local Healthwatch will need to report to Medway service commissioners, the Care
Quality Commission and Healthwatch England amongst others.
- Local Healthwatch will have a seat on the local Health & Well-being Board.
‘National champion voice’
HealthWatch England
NHS Commissioning Board
‘Local champion voice’
Local authority
Local HealthWatch
health and well being board
OSC / scrutiny function
Community groups, Voluntary organisations
Mental health
GP consortia
Older people
Working age individuals
BME groups
DH – Secretary of State
Disability groups
Arrangements will ensure sharing of information to involve, consult
and protect the public
The public and patient voice - their views and experiences - influencing better
health and social care outcomes
Strengthening the collective voice of patients and the public
Overview of the Tender process
Requirement advertised and Competition Documents
made available to Potential Applicants
Potential Applicants Open Day
Week of
Closing date for Competition Document clarifications
(12.00pm noon)
Submission Return Date
Provider presentations
Evaluation of Submissions completed
Successful / Unsuccessful Letters issued
Standstill period ends
1. 4. 2013
Contract Award.
Overview of the Tender process
The tender is in two parts :
1. Pre Qualification Questionnaire (PQQ)
2. Invitation To Tender (ITT)
The PQQ is “backward looking”. We will assess your organisation on it’s experience and capability
and also governance arrangements if a consortium. We will also assess your financial standing.
We will shortlist those applicants that pass the PQQ and then assess their ITT’s.
Healthwatch must be a social enterprise – statutory requirement
ITT is “forward looking”. At ITT we will assess your proposals for the Medway Healthwatch both in
terms of price and quality. 30% price & 70% quality
6 questions – method statements. Provide evidence to support your answers
Provider presentation – mobilisation
Price – The 2 functions can be tendered for separately or together. Should a bid be received for
both lots, an overall finance score of 30% will be awarded for both functions.
Changes to the Specification & Invitation to Tender
• An updated specification and tender document for this tender was
issued on 25th January. This was to flesh out the detail on inputs /
outputs and outcomes – it is essentially the same.
•Better clarification on the expectation for Local Healthwatch more
links to relevant legislation and policy documents.
•We now require 6 method statements and a 15 minute bidder
presentation. Each are weighted at 10% to give the total quality score
of 70%. Of the previous 7 questions, 1 & 2 were combined as they
were similar in nature.
• Your bidder presentation should outline how you will ensure a
smooth and successful mobilisation and transition. It should include
specific performance measures that Council will use to monitor your
progress if you are successful. The panel may ask follow up questions
to clarify specific areas.
Function One: Citizen Engagement
• Healthwatch will need to be a “network of networks” engaging with the
public and providers of services.
• The engagement work of carried out by the LINks should be built on
and taken forward.
• Healthwatch will need to highlight local issues and experiences of local
• Healthwatch will need to speak for the whole community but also the
tapestry of smaller communities that make up the whole.
• Medway Local Healthwatch should not replace or compete with existing
community groups but enable these organisations to be part of the
network to achieve the wider Healthwatch goals.
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Function Two: Information and Signposting
We are looking for a provider that can make Healthwatch a professional
service but also involve volunteers within the leadership framework.
•It is crucial Healthwatch is quickly established among the existing local
service providers and other information sources. Local people should gain
confidence in the quality of Healthwatch’s information.
•Healthwatch should proactively deliver a range of health and social care
messages to people without waiting for them to approach first.
•Information must be delivered flexibly and available in a number of locations
to ensure it is accessible to all of the diverse groups within the community.
•Healthwatch will need to understand the boundaries of its information role
and be clear about how it engages with agendas such as personalisation
and brokerage in social care.
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Information and Signposting
The public accessibility of Healthwatch is vital to ensure it’s success.
A Healthwatch website template and domain name is available and this
can be customised to local need in compliance with applicable standards
and terms and conditions of use.
Provider may consider different methods of accessibility to the community
such as social networking sites to engage young people for example;
Twitter and Facebook.
In addition it would be good practice to maintain a working hours
telephone service.
A directory of services should be established and maintained.
A key component of accessibility is ensuring diversity is addressed such
as providing for different language groups and those with special needs,
I.e visually impaired.
Skills & Competencies
Lead Local Healthwatch
• Innovate and adapt to ensure effective community engagement.
• Understand the roles of each stakeholder within the commissioning process.
• Understand the necessity of openness, integrity and good governance.
Manage Local Healthwatch
• Understand the relationship with national and local bodies and the wider policy
• Manage the relationships between different partners and and resolve conflicts.
• Manage budgets and the allocation of resources, most importantly people
Engage the Community
• Seek out the views of the local community including hard to reach groups.
• Have local knowledge
• Engage volunteers and paid workers and develop partnerships.
Key Knowledge and skills
• Develop good research skills and apply these
• Understand key policies on diversity and promote equalities in the community.
•Engage with the local media utilising a variety of electronic and more traditional
1. Medway Local Healthwatch is recognised as a credible, influential brand, by the people of
Medway, to champion health and social care services.
2. Healthwatch will be an independent organisation(s) that will champion quality services and
provide the public with a strong consumer voice.
3. Local Healthwatch has a strong and proactive relationship with the public, providers and
commissioners across health and social care.
4. Local Healthwatch has a strong relationship with Healthwatch England.
5.Local Healthwatch retains and builds on the good work of LINk. Reference to the LINk
legacy within the plan for Healthwatch.
6. Local Healthwatch to bring the views of the public to the Health and Well-being board.
7. Local Healthwatch will have greater engagement and participation with hard to reach
groups, including diverse representation.

Meeting Efficiency Challenges