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Lovelock and Wirtz (Ch 3 summer 10)
Lovelock and Wirtz (Ch 4 summer 10)
Lovelock and Wirtz (Ch 1 Summer 10)
Chapter 6
Positioning Services in Competitive Markets (1)
Chapter 12
Main Title
Where Do They Play?
Integrated working in front line services IDeA and ContinYou
Story Elements Bloom Ball
Exec Board Minutes 02/17/16 - Shore Track Officials Association
Service delivery systems: a business process perspective
