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10 years of service quality measurement: reviewing the use of the
Development of HiEdQUAL for Measuring Service Quality in
ZG12-125 - West East Institute
Service Quality Measurements: A Review
Managing HRM, 2/e by Gomes-Mejia
Slide 1
Piers-Harris
Measuring Service Quality: SERVQUAL vs. SERVPERF
Revista Estocástica
Diapositiva 1
Slide 1 - rykovichspanish
Principles in language testing
