Dell Services
Edge to Technology
Anil Raman
Services & Solution Marketing
Manager
Solutions Road Show 2014
March’ 2014 | India
Services Overview
Dell
Services:
Accelerating
innovation with
services focused
on the future
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Confidential
Support and
Deployment
Infrastructure
and Cloud
Computing
End-to-end,
scalable
solutions
Applications
and BPO
Security
Solutions Road Show 2014
March’ 2014 | India
Dell Leadership in Services
Leading
lines of code re-architected
across industries
Worldwide Microsoft private
cloud infrastructure provider
160+
2.5m
countries and 55 languages
supported
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18 global service
desks handling
12M annual
contacts in 17
languages
in the past 6 years
150m
desktop
seats under
management
55%
reduced PC deployment
costs using Dell
Optimized Deployment
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Microsoft
“Partner of the
Year” Awards
1m
115m
devices deployed annually
In 100+ countries
customer
devices supported
Solutions Road Show 2014
March’ 2014 | India
India For Dell
Michael Dell
Chairman & CEO, Dell Inc
“I see tremendous opportunity for India to
continue to grow… Given its clean slate,
India has an unbelievable opportunity to
leapfrog and create models that can drive
the outcome for the nation.”
“India is a strategic market for us, and one
of the main reasons is that it is an evolving
market for the services business. India also
has a very good resource base for us in
terms of talent. With a 27,000-member
team, it has the second largest workforce
of Dell outside the US.”
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Suresh Vaswani
President, Dell Services
Solutions Road Show 2014
March’ 2014 | India
Customer IT Challenges
Do more
with less
Overtaxed
Resources
Increased
Threat
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$$
Static or shrinking
budgets while
demands continue to
grow and resources
become more scarce
Unprecedented
Complexity
Managing the myriad
of IT complexities
and technologies
Keeping up with the
scale and skill mix
required to run their
environments
Increased
Enablement
Delivering services
and applications
anywhere through
the cloud
True
24/7
Delivering access
anywhere, at any
time, on any device
Securing the
network and the data
Solutions Road Show 2014
March’ 2014 | India
Support and
Deployment
6
•
ProSupport
•
ProSupport Plus
•
ProSupport Flex for
Data Center
•
Configuration Services
•
Enterprise Deployment
Confidential
Support and
Deployment
Applications
and BPO
Infrastructure
¢
and Cloud
Computing
Security
Solutions Road Show 2014
March’ 2014 | India
Dell ProSupport Enterprise Suite
Accelerate your business
ProSupport Plus
ProSupport Flex
for Data Center
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Dedicated Technical Account Manager
Elite ProSupport Plus engineers
Monthly reporting and recommendations
System maintenance
Dedicated Technical Account Manager
Dedicated elite ProSupport Flex engineers
Dedicated field engineers
Onsite parts options
ProSupport
24x7x365
Experts
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Confidential
Hypervisor and OS support
3rd party collaborative assistance
Insights

Ease
Solutions Road Show 2014
March’ 2014 | India
Dell Support & Deployment Services
Hardware Support
Basic Service
Dell ProSupport
Mission Critical
Dell ProSupport Plus
Specialized Onsite Services
Software Support
Dell ProSupport
Software subscription and
support
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Protection Services
Accidental Damage
Extended Battery Service
Keep Your Hard Drive
Certified Data Destruction
Hard Drive Data Recovery
Advisory Services
IT Advisory Services
Remote Advisory Services
Proactive Maintenance
Installation & Deployments
Solutions Road Show 2014
March’ 2014 | India
Dell Configuration Services
From the factory to you reduces time, cost, and risk.
Imaging Services
Imaging Technology &
Consulting
BIOS Customization
Dell Configuration Services
From the factory to you, imaged tagged
and customized
Traditional Deployments
Additional steps to receive, load images,
tag, customize and distribute
Hardware Customization
Asset Identification
• Asset Tagging
• Asset Reporting
• Asset Branding
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Confidential
Solutions Road Show 2014
March’ 2014 | India
Hear
directly from
our customers…
Video to be played
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Solutions Road Show 2014
March’ 2014 | India
Infrastructure and Cloud Computing
Infrastructure and
Cloud Computing
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Platform Optimization
Data Center Consulting
End User Computing
Consulting
Unified Communications
& Collaboration
Consulting
Dell Education Services
IT Infrastructure
Outsourcing Services
Confidential
Support and
Deployment
Applications
and BPO
Infrastructure
¢
and Cloud
Computing
Security
Solutions Road Show 2014
March’ 2014 | India
Infrastructure
Consulting
Solutions based
on standards
Desktop
Virtualization
Services
Solving for
Efficiency
Transformational
Outsourcing
Cloud
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Solutions Road Show 2014
March’ 2014 | India
Dell Consulting Services
Delivering expert guidance from concept to completion
•
Focused, high impact engagements
•
Clear phases and decision points
•
Validated, repeatable processes
•
Flexible, modular approach
End User Computing
• Desktop
Virtualization
• Windows 7/8
Services
• BYOD
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Platform Optimization
• Virtualization
• Cloud Consulting
•
#1 in WW Microsoft Windows 7, Lync, data
center, SharePoint and SQL Server
deployments
•
#1 Microsoft Enterprise Partner Group (EPG)
partner
Data Center
• Audit
• Consulting
• Design
• Turnkey
Execution
Unified Communications
• Lync
• Lync Voice
Integration
• Sharepoint
• AD/Exchange
Solutions Road Show 2014
March’ 2014 | India
Infrastructure Managed Services
Storage Services
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Server Disk Storage
Mainframe Disk Storage
Media Services
Data Backup
Data Center Services
• Hosting
• Capacity Planning
Platform Services
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Mainframe Support
iSeries Support
UNIX/Linux Support
Windows Support
Utility Computing
Managed Networks
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Managed Router
Managed Switch
Network Security
Carrier Networks
VSAT Services
Net Ops and Advanced Monitoring
Mobility & Wireless
• Wireless LAN
• Remote Access Connection
Converged Network
• Unified Communications support
Desktop Management
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Virtual Desktop
Image Management
Application Packaging
Patch Management
On Field Support
Business Service Management
• Service Management
Process Automation & Event Mgmt
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•
Summit/OPAS Ticketing System
Monitoring and Automation
Application Monitoring
Event Consolidator
Business Intelligence
• IT Asset Management
• Service Level Tracking
Client Care Center (C3)
• Data Center Operations
• Network Operations
Transition Management
Business Continuity & Disaster Recovery
End-User Computing
Core Services
Enterprise Network
Enterprise Computing
Information Security
Security Administration
Security Operations Center (SOC)
Service Desk
• Service Desk
• Remote Resolution
• Self-Service Portal
Messaging Services
• Messaging Security
• Messaging Platform Support
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Solutions Road Show 2014
March’ 2014 | India
Essar
Steel, Energy, Telecom
Challenge
To support their customers’ business
efficiency, Essar Group needed a unified
communications solution.
Results
• Reduces travel costs related to the business
by 15%
• Enables sustainable practices through
improved collaboration abilities
• Increases productivity resulting in faster
delivery times
“ We were looking for a partner who would ensure the
solution implementation was completed correctly the first
time, rather than by trial and error. Due to the scale of this
project, we needed a vendor with expertise in the unified
communication sphere and our confidence in Dell made
them our natural choice.”
Jayantha Prabhu, chief technology officer, Essar Group
Emerson
Manufacturing and Technology
Challenge
Improve management services and reduce
downtime
Results
• Increased manageability and reliability among
its user base
• Enhanced IT operations
• Implemented a single point of accountability
• Delivered flexibility and scalability that helped
reduce the total cost of IT operations
“The Dell team has worked hand in hand with our team to
carefully understand our requirement and quality solution to
our needs. Dell’s solutions have improved our day-to-day IT
operations and have enhanced our infrastructure support.
This has resulted in higher customer satisfaction, productive
transactions and efficient performance.
Parag Karhadkar, Senior Manager Corporate IT, Emerson India
Today’s Security Challenges
174m
$8.9m
New software vulnerabilities
documented by Dell
SecureWorks CTU
97%
24 days
20:1
83m
85%
Estimated number of customer
records exposed in the last 6 years
due to financial data breaches
2012 attacks that took weeks
or more to discover
83%
Confidential
in the past 6 years
compromised records
in 2012
2012 attacks avoidable
through simple controls
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7,696
Enterprises have
difficulty
recruiting and
hiring
security talent
Average time to resolve a
cyber attack
Average cost of a cyber crime
to an organization in 2012
Ratio of required security
resources to available talent
Solutions Road Show 2014
March’ 2014 | India
Security Solutions
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•
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Managed security
services
Threat intelligence
Security and risk
consulting
Incident response and
digital forensics
Confidential
Support and
Deployment
Applications
and BPO
Infrastructure
¢
and Cloud
Computing
Security
Solutions Road Show 2014
March’ 2014 | India
Applications and
Business Process
Outsourcing
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•
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Application Development
& Maintenance
Application
Modernization
Ecommerce Services
Business Consulting
Vertical Solutions
Business Innovation
Services
Business Process
Outsourcing
Confidential
Support and
Deployment
Applications
and BPO
Infrastructure
and Cloud
Computing
Security
Solutions Road Show 2014
March’ 2014 | India
Dell Applications Modernization Services
End-to-end
solutions
Unique and proven
Dell IP
Hardware, software and
services
Wide range of markettested tools and software
Established
methodologies
Proven track record
of success
& project management
20+ years experience
Flexible engagement
model
Fixed-bid delivery
options
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Single point of
accountability
No vested interest
in legacy platforms
Solutions Road Show 2014
March’ 2014 | India
APJ Customers
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Solutions Road Show 2014
March’ 2014 | India
India Customers
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Solutions Road Show 2014
March’ 2014 | India
In Conclusion
Hardware & Software Support and Deployment
Infrastructure & Cloud Computing Protect
Security
Applications & BPO
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Solutions Road Show 2014
March’ 2014 | India
Hear
directly from
our customers…
Video to be played
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Confidential
Solutions Road Show 2014
March’ 2014 | India
Thank You
Solutions Road Show 2014
March’ 2014 | India
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