The best way to meet the
needs of your customers
1
ARCHITECTURE
&
FRAMEWORK
2
ARCHITECTURE
Client PC
Client PC
IP Phone
bcom
Application &
Web Server
LAN / Web
DB Server
MS SQL 2005
Laptop/Tablet PC
.NET 2.0 Framework
+ IIS 6.0
GPRS
VOIP Server
Pocket PC
3
Availability
Flexibility
London
Tele Worker
Head Quarter
In NY
Agent
4
Security
London
Tele Worker
Head Quarter
In NY
Agent
5
Logical
Architecture
Users
b.com
Business Workflows
Business Entities
Framework
Interfaces
Tools & Controls
Data Access Layer
Data
Services
6
Architecture
Frame
Communication Server
b.com
CRM Server
SDK
Multimedia ACD
Skin Layer
POP
Voce
Video
Fax
SMTP
Tools & Controls
Multilanguage Layer
Data Layer (Ado.Net/XML)
SMS
Gateway
CTI
PBX
ISDN
GSM
VOIP (Sip)
RTG, Carrier Voip,
Gsm, Umts, http (web)
DB Server
Standard
Business
Entity
Other
Business
System
ERP
Legacy
Integrable
On
Multiple
levels
Server
Architecture
SERVER DB
SERVER BCOM
B.COM PLUG IN
(customer customization)
B.COM core
SDK
B.COM
XP_SISECO.dll
ASP.NET 3.5
+ Crystal Report Redist
SQL SERVER 2005
(EXP/WRK/STD/ENT)
32 o 64BIT
IIS 6 (se W2003)
or
IIS 7 (se W2008)
WIN 2003 STD o ENT R2 SP2
WIN 2008 64BIT
WINDOWS 2003 64BIT or
WINDOWS 2008 64BIT
DATABASE
SERVER
WITH RAID SYSTEM
WEB SERVER
APPLICATION
WEB
B.Com
IN PROC
SERVER BCOM
B.COM PLUG IN
(customer customization)
PLUS
BCOM
USER & APP
SESSION
B.COM core
SDK
B.COM
W3WP.exe
ASP.NET 3.5
+ Crystal Report Redist
IIS 6 (se W2003)
or
IIS 7 (se W2008)
WINDOWS 2003 64BIT or
WINDOWS 2008 64BIT
WEB SERVER
APPLICATION
Faster
MINUS
A problem in WEB Application Case
restarting the service and the loss
of the work session.
Must use only one server
application to adopt a less complex
solutions System.
IIS Domain
The application can not be installed
on web applications that require
FARM SESSION LESS.
B.Com
STATE Server
SERVER BCOM
ASPNET_STATE.exe
B.COM PLUG IN
(customer customization)
B.COM core
BCOM
USER & APP
SESSION
SDK
B.COM
W3WP.exe
W3WP.exe W3WP.exe
Scalable solution across multiple
Web servers.
Better exploit any server MULTI
CORE because it can use multiple
processes W3WP.exe
The application can be installed on
web applications that require FARM
SESSION LESS.
ASP.NET 3.5
+ Crystal Report Redist
IIS 6 (se W2003)
or
IIS 7 (se W2008)
VANTAGGI
IIS Domain
SVANTAGGI
Slower.
WINDOWS 2003 64BIT or
WINDOWS 2008 64BIT
WEB SERVER
APPLICATION
B.Com
STATE Server
SERVER BCOM
SERVER BCOM
ASPNET_STATE.exe
B.COM PLUG IN
(customer customization)
BCOM
B.COM core
B.COM PLUG IN
(customer customization)
USER & APP
SESSION
B.COM core
SDK
B.COM
W3WP.exe
SDK
B.COM
W3WP.exe W3WP.exe
W3WP.exe
ASP.NET 3.5
+ Crystal Report Redist
W3WP.exe W3WP.exe
ASP.NET 3.5
+ Crystal Report Redist
IIS 6 (se W2003)
or
IIS 7 (se W2008)
IIS 6 (se W2003)
or
IIS 7 (se W2008)
IIS 6 (se W2003)
or
IIS 7 (se W2008)
WINDOWS 2003 64BIT or
WINDOWS 2008 64BIT
WINDOWS 2003 64BIT or
WINDOWS 2008 64BIT
WINDOWS 2003 64BIT or
WINDOWS 2008 64BIT
WEB SERVER
APPLICATION
WEB SERVER
APPLICATION
WEB SERVER
APPLICATION
B.Com
Scalability
WEB
WEB
SERVER
2008
64BIT
WEB
SERVER
2008
64BIT
WEB
SERVER
2008
64BIT
WEB
SERVER
2008
64BIT
WEB
SERVER
2008
64BIT
STATE
SERVER
SQL
SERVER
DB
Add-Ins
Thirds Part
b.com
+
b.com can apply extensions to its basic structure.
In particular, you can enter and run Add-Ins
developed by third parties is in the data access (for
example during special events and / or states) is in
the part of management.
b.com+
C#, Vb.Net, …
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General
Features
Web Based
Firefox
IE
Safari
Client Cross Platform
PC / LINUX / Mac
Laptop
Palmare
14
General
Features
Multi - Languages
….
Data Export
….
15
Technologies
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b.com® e
AJAX
•
b.com represents the state of the
unified management of multimedia
systems on a single blending and
web-based, highly interactive Thanks
to also use techniques such as AJAX
(Asynchronous JavaScript and XML).
•
Ajax is development’s technique for
creating interactive Web
applications.
•
The intention is to get Web pages
that respond faster, thanks to the
exchange in the background of small
packets of data with the server, so
that the entire web page does not
have to be reloaded each time the
user makes a change .
•
This technique can, therefore,
improve interactivity, speed and
usability of a web page.
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More Speed
on WEB
• b.com consumes little bandwidth
– Using WireShark (www.wireshark.org) we have filtered
the traffic generated by b.com during 30 minutes of
normal activities by obtaining the following results
Only 5,9 Kb/s
(for user)
Technical
Features
Reliability
• b.com allows for high reliability and correctness of fruition of its
services by exploiting the scalability of applications and data, for
example, in case of malfunction of a server, you can use to another
place until full recovery of the damaged avoiding interruption of
service and labor of workers.
Scalability
• b.com allows you to scale applications and data on different computer
servers make them cooperate with each other. In principle the various
servers may be located in different locations.
Flexibility
• b.com can be used by any remote location (including tele-workers at
home) with any device or any Internet browser that allows you to
navigate and view pages on websites (laptop, PDA, etc.)..
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Technical
Features
Security
•
Can manage the security level of their corporate network and
connections to and from the outside (Internet) using protocols and / or
networks VPN (Virtual Private Network) that allow the use of
applications and data only to users with the right . With encryption and
authentication / authorization prevent sensitive data can be used and
seen by everyone on the network.
Multi-tenancy & Virtualization
•
The ability to have multiple locations throughout the territory but
which are managed from a single headquarters (all possible locations
become so if they were managed as a single call center "virtual"). This
also allows you to manage the various operators / agents (including
those who work from home) so simply and effectively reducing the
cost and management of IT equipment used (for example, you
can share licenses on various sites). It also allows you to have a single
centralized security management network and data (mirrored and / or
disaster recovery).
And also: Multi-tenancy, Density & Efficiency, Ease of administration
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Technical
Features
•
Full support for the ASP.NET Web Parts Framework - Web Parts Framework includes a set of
controls and services that specifically target the growing demand for Web portal creation, including
support for personalization, membership, communication and other infrastructural tasks. B.com
CRM is built on top of the standard Web Part API.
•
Commitment to standards - B.com CRM renders XHTML compliant code and enables users to
develop fully standards-compliant portals that will work reliably on different platforms.
•
Unlimited design flexibility - Developers can create user interface templates without any
limitations, using their favorite approach (tables, DIVs, CSS, ...).
•
Open API - B.com CRM allows developers to access all of its back-end functionality through a
comprehensive set of fully documented methods and events.
•
Support for localization - All content and user interface elements can be localized at run time
using only browser-based administrative tools. In addition to the standard .NET localization
infrastructure, B.com CRM can store all localization resources in a portal database.
•
Advanced module communication - Developers can design sophisticated and elaborate Web
part communication scenarios using the module communication support.
•
Development flexibility - All B.com CRM Web parts are in essence standard ASP.NET user
controls. This allows developers to leverage their experience without the need to learn about new
APIs and development environments. Controls are registered with the portal just by placing them
in the module gallery folder. Additionally, there is an actual underlying file for each page, making it
easy to customize the behavior of each portal page just like it is an ordinary ASPX page.
•
Multi-databas environments - Unlimited number of databases can be served from a single
installation site.
•
Advanced personalization infrastructure - B.com CRM builds upon the personalization system
that is integrated into ASP.NET 2.0, enabling users to personalize their working environment on
both user and shared levels.
Controls &
Components
Tools for
comment
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Personalize as
you want!
b.com’s KIT DEVELOPMENT
A set of development tools for customization of Business
and/or interface
S.D.K.
• All b.com’s controls (combo bounded, grills, toolbar,
menu, context-menu, loading progress, data layer...)
• Tools to manage Multi-Language
• Tools for handling and export data
• Component for the management of the Add-Ins
developed by third parties
• b.com Widgets
• MacroLanguage Simple #
• Web services included in b.com
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Contact
SISECO
 www.siseco.com
 www.crm-b.com
 [email protected]
•
Head Quarter
Corso Sempione 270
20028 San Vittore Olona (Milan)
Tel +39 0331 9351 – Fax +39 0331 935151
•
Project Team
Project Manager
Sales Manager
Delivery
Ing. Roberto Lorenzetti
Ing. Cristiano Di Battista
Dott. Fausto Lazzati
[email protected]
[email protected]
[email protected]
® 1988-2009 - SISECO.com - Empower your Business with Our Solutions - ERP l CRM, IP Contact Center Solutions l Telemarketing Software
Trademarks or reproduced: MS-Windows, MS-Dos and MS-Windows logo are trademarks of Microsoft Corporation. Other brands or product names are trademarks or registered by their respective
owners and are mentioned only to indicate the compatibility or incompatibility with this software. This document is drawn up in order to demonstrate the functionality of the software in question.
Not bond for SISECO, may be changed without notice. The document is confidential and property covered by the Copyright
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