Unprecedented Change In The Market
Dramatic change concurrently on multiple vectors
New Economic
Reality
Geopolitical
Change
The Power of
The Cloud
Technology
Innovation
New Generation
Workforce
Mobile
Revolution
Via A Commitment to Simplicity and Agility With:
Productivity Key to Success in Sea of Change
Business Success Begins with Empowered and Productive People
Pervasively
Connected
Data to Insight to
Action
Driving Productivity Across Sales, Service & Marketing
Holistic Set of Productivity Tools
MARKETING
EFFECTIVENESS
EXTENDED CRM
(XRM)
COLLABORATION
AND KNOWLEDGE
SHARING
Amplifying Productivity with Microsoft
Dynamics CRM
Total Economic Impact
“Based on the study’s findings, companies looking to
implement Microsoft Dynamics CRM 2011 can anticipate
significant productivity gains and cost savings.”
Microsoft Dynamics CRM 2011 delivers an
average 243% ROI and Payback period of 4.1
months.
Forrester’s Total Economic Impact™ Study, May 2011
+200K
+50%
15%
+16
PER YEAR
Sales conversion
savings in labor
costs
HOURS PER
MONTH
MARKETING
SALES
SERVICE
IT
Forrester’s Total Economic Impact™ Study, May 2011
Microsoft Dynamics CRM: The End-to-End Solution
Marketing
Effectiveness
Extended CRM
Applications
Sales Productivity:
Dynamics CRM Puts People at the Center
Focus
Close
Exceed
Customer Care:
Dynamics CRM Puts Customers at the Center
Focus
Close
Exceed
Extended CRM:
Dynamics CRM Puts Innovation at the Center
Personalize
TAILOR CRM TO YOUR UNIQUE NEEDS
Connect
SEAMLESSLY INTEGRATE CRM TO
EXISTING SYSTEMS
Build
RAPIDLY BUILD OTHER LOB APPLICATIONS
Over 65%
of new CRM
customer adds
are Online
Forrester CRM Wave Report
Over
with
CRM competency
Gartner SFA Magic Quadrant
Financial Services
Public Sector
Professional Services
Retail & Hospitality
Health & Life Sciences
Manufacturing
Travel & Entertainment
Campaign
Management
• Increased leads to dealers by
60%
• Leads to sales conversion up 30%
• Upselling conversion up by 15%
Case Handling
• Improved customer satisfaction
• Reduced customer churn
• Identified new opportunities
• Pinpoint campaigns and offers
• 1,000 new customers in 1 campaign
• 93% season ticket holder renewal
Opportunity
Management
• Time to create opportunity 30m→1m
• Cross-sell opportunities up by 210%
• “Friendly fire” incidents down by 90%
Service Excellence
• Improved bottom line by 20%
• Improved 1st issue resolution
• Consolidated data / applications
Account
Management
• Holistic customer view across org.
• Avg. contribution rate up by 43%
• Avg. problem resolution time 75%
End-to-End
Business Visibility
• Created over 12 applications
• Education, contractor and auditing
• Reduced development time 75%
• Rapid customization
• Real estate and FSI solutions
• End-to-end business visibility
“With Microsoft Dynamics CRM, we’ll be able to keep up with 20% annual increases in customer inquiry volume without
having to increase staff on our Customer Care team.”
- Davonne Minshew, Customer Care Manager at Hard Rock International
User Experience
30 day free trial,
open to all
customers
Find out more
about Microsoft
Dynamics CRM
http://crm.dynamics.com/trial
http://crm.dynamics.com
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, the Microsoft Dynamics logo, and [list other trademarks] are trademarks of the Microsoft group of companies. The information herein is for informational
purposes only and represents the current view of Microsoft Corporation as of the date of this presentation.
Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee
the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Why Microsoft?
$9 Billion Annual R&D Investment


$65-250
{






Descargar

Microsoft Dynamics CRM