Systems Analysis & Design
5th Edition
Chapter 9
Systems Implementation
Phase Description
● Systems Implementation is the fourth of
five phases in the systems development
life cycle (SDLC)
● Includes application development,
testing, installation, and evaluation
● Users will be working with the system
on a day-to-day basis, and you will
focus on system operation and support,
which is the final phase in the SDLC
Chapter Objectives
● Explain the importance of software quality
assurance and software engineering
● Describe the application development
● Draw a structure chart showing top-down
design, modular design, cohesion, and
● Explain the coding process and how code
is generated
● Explain unit testing, integration testing,
and system testing
Chapter Objectives
● Differentiate between program, system,
operations, and user documentation
● List the main steps in system installation
and evaluation
● Develop an overall training plan with
specific objectives for each group of
participants, compare in-house and
outside training providers, and describe
effective training techniques
Chapter Objectives
● Describe the data conversion process
● Identify and describe changeover
● Explain post-implementation evaluation
● Describe the final report to management
● The system design specification serves as
a blueprint for constructing the new
● The initial task is application development
● Before a changeover can occur, the
system must be tested and documented
carefully, users must be trained, and
existing data must be converted
● A formal evaluation of the results takes
place as part of a final report to
Software Quality Assurance
● In today’s competitive business
environment, companies are intensely
concerned with the quality of their
products and services
● Rigorous testing catches errors in the
implementation stage, but it is much
less expensive to correct mistakes
earlier in the development process
● The main objective of quality assurance
is to avoid problems or to detect them
as soon as possible
Software Quality Assurance
● Software Engineering
– The Software Engineering Institute (SEI) at
Carnegie Mellon University is a leader in software
– SEI designed a Capability Maturity Model (CMM)
● International Organization for
Standardization (ISO)
– In 1991, ISO established a set of guidelines called
ISO 9000-3
– ISO requires a specific development plan, which
outlines a step-by-step process for transforming
user requirements into a finished product
Application Development
● Application
development is the
process of
constructing the
programs and code
modules that are the
building blocks of the
information system
● Your first step in
development is to
review carefully all
existing documentation
Application Development
● Documentation Review
– You will need solid documentation from prior
SDLC phases to design programs and code
– Using the system documentation as a blueprint,
you will develop structure charts that break the
system into smaller pieces that programmers
can translate into programs and modules
Application Development
● Program Design
– Must view the system as a series of interactive
– Top-down design – partitioning – modular design
– Use project management software
● Structure Charts
– Structure charts show the program modules and
the relationships among them
– Control module
– Subordinate modules
Application Development
● Structure Charts
• Library module
–Data Couple
–Control Couple
• Flag
• A module uses
a flag to signal
a specific
condition or
action to
another module
Application Development
● Structure Charts
• A condition line indicates that a control module determines which
subordinate modules will be invoked, depending on a specific
• A loop indicates that one or more modules are repeated
Application Development
● Cohesion and Coupling
– If you need to make a module more cohesive, you
can split it into separate units, each of which
performs a single function
– Loosely coupled
– Tightly coupled
– Passing status flags down from a control module
generally is regarded as poor design
Application Development
● Structure Chart Examples
Application Development
● Steps in Drawing a Structure Chart
– Step 1: Review the DFDs and Object Models
• Check for accuracy and completeness
– Step 2: Identify Modules and Relationships
• You work your way down from the context diagram to the
lower-level diagrams, identifying control modules and
subordinate modules, until you reach functional primitives
– Step 3: Add Couples, Loops, and Conditions
• Identify the data elements that pass from one module to
– Step 4: Analyze the Structure Chart, the DFDs, and the
Data Dictionary
• Ensure that the chart reflects all previous documentation and
that the logic is correct
Application Development
● Other Application Development Tools
– Program Flowcharts
• Program flowcharts graphically represent the logic
and interaction between program modules
– Pseudocode
• Is not language-specific, so you can use it to describe
a software module in plain English without requiring
strict syntax rules
● Programming Environments
– Each IT departments has its own programming
environment and standards
● Generating Code
– Use application generators, report writers, screen
generators, fourth-generation languages, and
other CASE tools
– Can generate editable program code directly from
macros, keystrokes, or mouse actions
Testing the System
● After coding, a programmer must test
each program to make sure that it
functions correctly
● Syntax errors
● Desk checking
● Structured walkthrough, or code review
● Design walkthrough
Testing the System
● Unit Testing
– Test data should contain both correct data and
erroneous data and should test all possible
situations that could occur
– Programmers must test programs that interact
with other programs and files individually
– Stub testing
– Regardless of who creates the test plan, the
project manager or a designated analyst also
reviews the final test results
Testing the System
● Integration Testing
– Integration testing, or link testing
– Testing the programs independently does not
guarantee that the data passed between them
is correct
– Integration test data must consider both normal
and unusual situations
– A testing sequence should not move to the
integration stage unless it has performed
properly in all unit tests
Testing the System
● System Testing
– Major objectives:
• Perform a final test of all programs
• Ensure that the IT staff has the documentation and
instructions needed to operate the system properly and
that backup and restart capabilities of the system are
• Demonstrate that users can interact with the system
• Verify that all system components are integrated properly
and that actual processing situations will be handled
• Confirm that the information system can handle
predicted volumes of data in a timely and efficient
Testing the System
● System Testing
– Acceptance tests
– You should regard thorough testing as a costeffective means of providing a quality product
– If conflicting views exist, management will
decide whether or not to install the system after
a full discussion of the options
● Program Documentation
– This documentation guides programmers, who
construct modules that are well supported by
internal and external comments and
descriptions that can be understood and
maintained easily
● System Documentation
– Includes data dictionary entries, data flow
diagrams, object models, screen layouts,
source documents, and the systems request
that initiated the project
– During systems implementation, an analyst
must review system documentation to verify
that it is complete, accurate, and up-to-date,
including any changes made during the
implementation process
● Operations Documentation
– Includes the following information:
• Program, systems analyst, programmer, and system
• Scheduling information, such as report run frequency
and deadlines
• Input files and where they originate; and output files
and destinations
• Report distribution
● Operations Documentation
– Includes the following information:
• Special forms required
• Error and informational messages to operators and
restart procedures
• Special instructions, such as security requirements
– Operations documentation should be clear,
concise, and available online if possible
● User Documentation
– Programmers or systems analysts usually create
program and system documentation
– You need someone with expert skills in this area
doing the development, just as you need
someone with expert skills developing the
– User documentation must be clear,
understandable, and readily accessible to users
at all levels
● User Documentation
– Includes the following:
• A system overview that clearly describes all major
system features, capabilities, and limitations
• Description of source document content, preparation,
processing, and samples
• Overview of menu and data entry screen options,
contents, and processing instructions
• Examples of reports that are produced regularly or
available at the user’s request, including samples
● User Documentation
– Includes the following:
• Security and audit trail information
• Explanation of responsibility for specific input, output,
or processing requirements
• Procedures for requesting changes and reporting
• Examples of exceptions and error situations
• Frequently asked questions (FAQs)
• Explanation of how to get help and procedures for
updating the user manual
● User Documentation
– Online documentation
– Must determine whether the documentation will
be available from within the program, or as a
separate entity in the form of a tutorial, slide
presentation, reference manual, or Web site
– Effective online documentation is an important
productivity tool
● User Documentation
– Written documentation material also is valuable
– The time between finishing software coding and
the time when a complete package can be
released to users is entirely dependent on how
well the documentation is thought out in
● User Documentation
– Neglecting user documentation issues until after
all the program is complete often leads to one of
two things: 1) the documentation will be thrown
together as quickly as possible just to get it out
the door on time, and it more than likely will be
inadequate; or 2) it will be done correctly, and the
product release will be delayed considerably
Management Approval
● After system testing is complete, you
present the results to management
● If system testing produced no technical,
economical, or operational problems,
management determines a schedule for
system installation and evaluation
System Installation and Evaluation
● Remaining steps in systems
– Prepare a separate operational and test
– Provide training for users, managers, and IT staff
– Perform data conversion and system changeover
– Carry out post-implementation evaluation of the
– Present a final report to management
Operational and Test Environments
● The environment for the actual system
operation is called the operational
environment or production environment
● The environment that analysts and
programmers use to develop and
maintain programs is called the test
● A separate test area is necessary to
maintain system security and integrity
and protect the operational environment
Operational and Test Environments
● Access to the operational environment
is limited to users and must be strictly
● The test environment for an information
system contains copies of all programs,
procedures, and test data files
● After any modification, you should
repeat the same acceptance tests you
ran when the system was developed
Operational and Test Environments
● The operational environment includes
hardware and software configurations
and settings, system utilities,
telecommunications resources, and any
other components that might affect
system performance
● If you have to build or upgrade network
resources to support the new system,
you must test the platform rigorously
before system installation begins
● Training Plan
– The first step is to identify who should receive
training and what training is needed
– The three main groups for training are users,
managers, and IT staff
– You must determine how the company will
provide training
● Vendor Training
– If the system includes the purchase of software
or hardware, then vendor-supplied training is one
of the features you should investigate in the
RFPs (requests for proposal) and RFQs
(requests for quotation) that you send to potential
– Vendor training often gives the best return on
your training dollars
● Outside Training Resources
– Many training consultants, institutes, and firms
are available that provide either standardized or
customized training packages
– You can contact a training provider and obtain
references from clients
– Center for the Application of Information
Technologies (CAIT)
● In-House Training
– The IT staff and user departments often share
– When developing a training program, you should
keep the following guidelines in mind:
• Train people in groups, with separate training programs
for distinct groups
• Select the most effective place to conduct the training
• Provide for learning by hearing, seeing, and doing
• Prepare effective training materials, including interactive
● In-House Training
– When developing a training program, you
should keep the following guidelines in mind:
• Rely on previous trainees
• Train-the-trainer strategy
– When Training is complete, many organizations
conduct a full-scale test, or simulation
Data Conversion
● Data Conversion
● During data conversion, existing data is
loaded into the new system
● You should develop a data conversion
plan as early as possible, and the
conversion process should be tested
when the test environment is developed
Data Conversion
● Data Conversion Strategies
– The old system might be capable of exporting data
in an acceptable format for the new system or in a
standard format such as ASCII or ODBC
– If a standard format is not available, you must
develop a program to extract the data and convert
– Often requires additional data items, which might
require manual entry
Data Conversion
● Data Conversion Security and Controls
– You must ensure that all system control
measures are in place and operational to
protect data from unauthorized access and to
help prevent erroneous input
– Some errors will occur
– It is essential that the new system be loaded
with accurate, error-free data
System Changeover
● Direct Cutover
– Involves more risk than other changeover
– Companies often choose the direct cutover
method for implementing commercial software
– Cyclical information systems usually are
converted using the direct cutover method at the
beginning of a quarter, calendar year, or fiscal
System Changeover
● Parallel Operation
– Easier to verify that the new system is working
properly under parallel operation than under direct
– Running both systems might place a burden on
the operating environment and cause processing
– Is not practical if the old and new systems are
incompatible technically
– Also is inappropriate when the two systems
perform different functions
System Changeover
● Pilot Operation
– The group that uses the new system first is called
the pilot site
– The old system continues to operate for the entire
– After they system proves successful at the pilot
site, it is implemented in the rest of the
organization, usually using the direct cutover
– Is a combination of parallel operation and direct
cutover methods
System Changeover
● Phased Operation
– You give a part of the system to all users
– The risk of errors or failures is limited to the
implemented module only
– Is less expensive than full parallel operation
– Is not possible, however, if the system cannot be
separated easily into logical modules or segments
System Changeover
Post-Implementation Tasks
● Post-Implementation Evaluation
– Includes feedback for the following areas:
• Accuracy, completeness, and timeliness of
information system output
• User satisfaction
• System reliability and maintainability
• Adequacy of system controls and security measures
• Hardware efficiency and platform performance
Post-Implementation Tasks
● Post-Implementation Evaluation
– Includes feedback for the following areas:
Effectiveness of database implementation
Performance of the IT team
Completeness and quality of documentation
Quality and effectiveness of training
Accuracy of cost-benefit estimates and development
Post-Implementation Tasks
● Post-Implementation Evaluation
– When evaluating a system, you should:
• Interview members of management and key users
• Observe users and computer operations personnel
actually working with the new information system
• Read all documentation and training materials
Post-Implementation Tasks
● Post-Implementation Evaluation
– When evaluating a system, you should:
• Examine all source documents, output reports, and
screen displays
• Use questionnaires to gather information and opinions
form a large number of users
• Analyze maintenance and help desk logs
– Whenever possible, people who were not
directly involved in developing the system
should conduct the post-implementation
Post-Implementation Tasks
● Post-Implementation Evaluation
– Users can forget details of the developmental
effort if too much time elapses
– Pressure to finish the project sooner usually
results in an earlier evaluation in order to allow
the IT department to move on to other tasks
– Ideally, conducting a post-implementation
evaluation should be standard practice for all
information systems projects
Post-Implementation Tasks
● Final Report to Management
– Your report should include the following:
• Final versions of all system documentation
• Planned modifications and enhancements to the
system that have been identified
• A recap of all systems development costs and
Post-Implementation Tasks
● Final Report to Management
– Your report should include the following:
• A comparison of actual costs and schedules to the
original estimates
• The post-implementation evaluation, if it has been
– Marks the end of systems development work
Chapter Summary
● The systems implementation phase
consists of application development,
testing, installation, and evaluation of the
new system
● Analysts also prepare operations
documentation and user documentation
● During the installation process, you
establish an operational, or production,
environment for the new information
system that is completely separate from
the test environment
Chapter Summary
● Develop a training program
● Data conversion often is necessary when
installing a new information system
● System changeover is the process of
putting the new system into operation
● A post-implementation evaluation
assesses and reports on the quality of the
new system and the work done by the
project team
Systems Analysis & Design
5th Edition
Chapter 9 Complete

Chapter 9 Instructor Slides - Pennsylvania State University