<Insert Picture Here>
Oracle’s
User Productivity Kit
Beth Renstrom
Principal Product Manager, User Productivity Kit
Adaptive Business Solutions
Oracle Corporation
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.
Agenda
• User Competency and Support
• Why is it Important to you and to Oracle?
• Competency and Support Challenges
• Implementation Challenges
• What is the User Productivity Kit (UPK)?
• UPK Demo
• Q&A
<Insert Picture Here>
Importance of User Competency
Importance of Training End Users
• Excessive support cost
• Untrained users require 3 to 6 times more support
than trained users *
• Decreased productivity
• Untrained users take up to 22.5 hours to achieve the
same skill level that it takes a trained employee 5
hour to achieve*
*Gartner
End User Competency Challenges
• How do I address “pre-go-live” training and “post-go-live” support?
• How will I address new-hire training?
• How do I address local and remote users?
• How do I provide standardized content across multiple content
development efforts and lines of business?
• How will I providing localized content for global rollouts?
• How will I deliver training? Classroom training? Web-based
training? Both?
• Can I leverage existing content?
Development Challenges
• Resources – who is going to do the work?
• Limited training, business, and technical resources.
• Time – do we have the time to do the work?
• Instructor-led training development time
40:1.
• Web-based training development time
200:1.
• Budget – do we have the budget to do the work?
The ASTD Media Selection Tool for Workplace Learning by Raymond J. Marx.
Implementation/Upgrade Challenges
• How will I manage change in my organization?
• How can I minimize risk to my company?
• Should I change my business processes or
should I customize the application?
UPK Throughout the Software Lifecycle
Documentation
Training
Performance
Support Material
Process Guides
Instructor-led Training
Simulations
User Acceptance
Web-based Training
Test Scripts
Job Aids
Job Aids
Usage Tracking
Usage Tracking
Go-Live
Application Coach
Multi-user Content Management Capabilities
UPK
Single Source Development and Customization
Developer
Check In/Check Out
Version Control
History
Rollback
Language Capabilites
English*
Italian
French*
Portuguese
German*
Danish
Spanish *
Mexican Spanish
Japanese*
Chinese (Simplified)
Swedish
Norwegian
Canadian French
Dutch
*UPK Developer Languages
The UPK
Developer can
export custom
text to an .xliff
or .doc format
Localized
screens are
captured with
‘re-record’
mode
UPK Demonstration
<Insert Picture Here>
Best Practice
Implementation/Upgrade/New Feature
BlueDesign /
Pilot /
Maintenance
Testing
Go Live
Upgrade
Rollout”
with
UPK
& Support
printing
Config
Training
Content Creation and Maintenance
System Process Documents
SPDs
Test Scripts
Test Scripts
Simulations / Practice
Assessment Exercise
Training Manuals
Performance Support
Job Aids
UPK Content
Enterprise Modules
ver. 8.8, 8.9 ,9.0
•
•
•
•
•
•
•
•
•
•
•
•
Human Resources (249)
Payroll for North America (141)
Benefits Administration (72)
Time & Labor (61
ePay (9)
eProfile (15)
eBenefits (14)
ePerformance (45)
Learning Management (83)
General Ledger (73)
Receivables (132)
Payables (55)
• Talent Acquisition Manager
• Enterprise Portal
• Absence Management
•
•
•
•
•
•
•
•
•
•
•
Asset Management (85)
Project Costing (58)
Contracts (154)
Grants (41)
Expenses (34)
Student Administration (382)
Planning and Budgeting (67)
Order Management (87)
Billing (91)
Purchasing (177)
Inventory (111)
• eProcurement (34)
• Reporting Tools for HRMS (42)
• Reporting Tools for Financials/ESA and
Supply Chain Management (49)
• Reporting Tools for Campus
Solutions (38)
• Fundamentals for HRMS (23)
• Fundamentals for Financials/ESA
and Supply Chain Management (23)
• Fundamentals for Campus Solutions
(23)
Future Enterprise Modules – ver 9.0
• eCompensation Manager
Desktop
• eProfile Manager Desktop
• Reporting Tools for
PeopleTools
• HelpDesk for Human
Resources
UPK Content – JDE E1
EnterpriseOne Modules Topics (459)
ver. 8.9, 8.11, 8.12
•
•
•
•
General Ledger
Accounts Payable
Accounts Receivable
Inventory
• Manufacturing – PDM
• Procurement and Subcontract
Management
• Fundamentals
Future EnterpriseOne Modules - Targets
8.12
• Price Management (incl. Adv. •
Pricing)
•
• Fixed Asset Accounting
•
•
• Sales Order Management
9.0
Real Estate
Homebuilder
Food & Beverage
Configurator
UPK OnLine Training & Support
UPK Paper Documents
• Job Aids
• System
Process Docs
• UA Test
Scripts
• Instructor &
Student
Classroom
Guides
UPK Usage Tracking
Customer Successes
“If I were talking with someone at another firm, I’d ask them
how long it takes them to develop content, and I’d say, ‘You
can cut that down by at least 75 percent.’ What used to take us
8 weeks to complete, we can now complete in a week. I'd then
ask them how many tools they were using, and I’d say,
‘Picture yourself with one, Oracle’s User Productivity Kit.’
MaryEm Musser, BDO Seidmen, LLPAssistant Director Technology Training Initiatives
'UPK is instrumental in our international training deployment.
We believe we will meet our goal of significantly accelerating our
overall Oracle deployment and streamlining user acceptance,
system testing, process documentation, and training. '
Steve Fox, Consumer Division, Dolby Laboratories Inc.
Descargar

Slide 1