Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Malcolm Baldrige
National Quality
Award
Education Criteria
2005
Baldrige National Quality Program
2005
©Presented by Dr. James Melsa December 14th, 2005 UPRM
The Criteria for Performance
Excellence
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Are the foundation of the Baldrige National
Quality Program
Define performance excellence
Are globally recognized
Can be used by diverse types of
organizations
Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Basic Goals of the Criteria
To help organizations enhance their
performance by focusing on
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delivery of ever-improving value to
customers, contributing to marketplace
success
improvement of overall organizational
effectiveness and capabilities
organizational and personal learning
2005
Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Criteria—Key Characteristics
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Focus on results
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Are nonprescriptive and adaptable
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Support a systems perspective
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Support goal-based diagnosis
2005
Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Core Values and Concepts
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Visionary Leadership
Learning-Centered Education
Organizational and Personal Learning
Valuing Faculty, Staff, and Partners
Agility
Focus on the Future
2005
Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Core Values and Concepts
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Managing for Innovation
Management by Fact
Social Responsibility
Focus on Results and Creating Value
Systems Perspective
2005
Baldrige National Quality Program
2005
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Seven Categories of the
Education Criteria
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Leadership
Strategic Planning
Student, Stakeholder, and Market Focus
Measurement, Analysis, and Knowledge
Management
Faculty and Staff Focus
Process Management
Organizational Performance Results
Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Baldrige Education
Criteria Framework:
A Systems Perspective
2005
Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Item Format
2005
Baldrige National Quality Program
2005
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Steps Toward Mature Processes
Baldrige National Quality Program
2005
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Getting Started
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Use the Criteria as a source of information
Learn the ten steps for self-assessment for
any organization
Review reasons for considering a
self-assessment and determine if you are
ready
Baldrige National Quality Program
2005
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Are We Making Progress?
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Structured as an easy-to-use questionnaire
that helps improve communication and
identify areas to improve
Can be used with your leadership team, with
a subset of employees, or with all
employees
Organized according to the seven Baldrige
Categories
Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Education Award Recipients
– Chugach School
District (2001)
– Community
Consolidated School
District 15 (2003)
– Kenneth W. Monfort
College of Business
(2004)
– Pearl River School
District (2001)
– University of
Wisconsin—Stout
(2001)
2005
Baldrige National Quality Program
2005
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Kenneth W. Monfort College of Business
Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
UW-Stout: Results
% of Graduates Prepared
100%
Graduate Preparedness
90%
80%
70%
60%
50%
40%
30%
1990 Grad
1992 Grad
1995 Grad
UW-Stout
1996 Grad
1998 Grad
Best-in-class
Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)
2000
2005
Baldrige National Quality Program
©Presented by Dr. James Melsa December 14th, 2005 UPRM
UW-Stout: Results
Graduates Employed in Field
Percentage Employed
100%
90%
80%
70%
1995 Grad
1996 Grad
1997 Grad
UW-Stout
Source: Annual Employment Report, 1997-2201; Peer1 & 2
1998 Grad
Peer 1
1999 Grad
Peer 2
2000 Grad
2005
Baldrige National Quality Program
2005
©Presented by Dr. James Melsa December 14th, 2005 UPRM
Resources for More Information
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Most Baldrige National Quality Program
(BNQP) documents are available both in
hard copy and on the BNQP Web site.
To obtain these documents, call (301) 9752036 or visit www.baldrige.nist.gov.
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Malcolm Baldrige National Quality Award