PSLE The Interview Pre-Assessment Preparation The interviewer must do a thorough file review using the PSLE Planning Sheet (ask supervisor for it if you have not received it). Pre-Assessment Preparation Download the Interview Outline from the website: http://courses.washington.edu/sop/NewIntervie wOutline.doc Pre-Assessment Preparation Using the Interview Outline, under the appropriate question enter information that you collected from your file review. That way, you can confirm the information with the family and have them elaborate on it as necessary, rather than making them restate it. Day of the Assessment Have with you: 1. the client’s file 2. your prepared interview outline 3. the green HIPAA form + the “rights and responsibilities” sheet explaining the policies 4. blank copies of the blue Consent to Exchange Information forms HIPAA Consent for Care Form Mutual Exchange of Information form Usually on blue paper Day of the Assessment Determine if there are many observers in the booth that day. If yes, set up another room (usually 178) in which to hold your interview. If no, plan to do your interview in the observation booth. Day of the Assessment When the lead clinician brings the client back, you will introduce yourself explain where you will be doing the interview take them to the appropriate place If you are in the booth… Day of the Assessment Allow Let the parents time to settle in. them watch a little of the “get to know you part of the assessment”. Day of the Assessment Then, when you are ready to start doing the interview: turn down the sound (supervisor will listen under headphones). You can tell the parent “We’re going to talk for a while and when we are done, I’ll turn the sound up again.” begin your interview. If you need to do your interview in another room… Let the family know… that the booth is full of observers and that you will be going to another room to do the interview. at the end of the interview, if there is room in the booth, the family is welcome to come in and watch. If not, walk them to the waiting room. Wherever you are doing your interview… Begin the Interview Start with the green HIPAA form. Explain to them what it is about (that means you need to read this form and know what it is about so that you can explain it). Beginning the Interview Begin your questions For the items that you already have some information for, you may ask a question like: “In the application you said…. Did I understand that correctly? Is there anything else that you would like us to know about that?” IMPORTANT Do NOT assume that everything on the application is correct. If you are getting information from another report, do NOT assume that everything is correct. Review and Verify, verify, verify!! Asking Questions As much as possible try to keep your questions open-ended and try not to “lead” the parent. For some tips on interviewing see: http://courses.washington.edu/sop/TheInterv iewProcess.htm Going with the Flow of the Interview Although the interview outline asks questions in a particular order, the interview rarely goes in that order. Parents come with agendas – the things that are most important to them. Be flexible with the information that they present. You can always come back to get answers to the questions you did not get to ask. Going with the Flow of the Interview Parents will often say something that will trigger another avenue of questioning, one that you may not have been prepared for. Be sure to follow up to get complete information about any topic the parent brings up. Find out the “who, what, where, when, and why.” (and any other appropriate whquestions) Going with the Flow of the Interview Take the time to listen to the parent. Don’t bombard them with questions. Give them a chance to express themselves completely. If you are not understanding, ask a question to help clarify. Tips Be sure to look at the handout on interviewing: http://courses.washington.edu/sop/Tradition al_EthnographicInterviewing.pdf Exchange of Information Form Before or during the interview you may identify that there are some professionals who need to be contacted. Have the family fill out, sign, and date as many Mutual Exchange of Information forms as are necessary. Then we will have permission to follow-up. When the Interview is Complete Turn the sound back up so the parents can watch and listen. Explain, in lay language, what is going on during the assessment. Be ready for more information to come forth as the parent watches. When the Interview is Complete You can ask questions like: “Is what Joey is doing right now typical of what you usually see him do?” When the Interview is Complete If the parent is content to watch and does not have more to say, then the Interviewer can begin to take language samples, help score or do whatever else was planned. Just be ready for the parent to say more. If the booth is full After the interview, take the family back to the waiting room and let them know we will bring their child to them at the end. Paperwork Forms Be sure to put into the file the signed & dated HIPAA form. The front desk can help you get it into the file properly. Forms Fill out the form to request information from other agencies and turn into the front desk to get that process started. Records Request form Ask the front desk for the form Forms The front desk will need to have the Mutual Exchange of Information forms attached to those request forms. So be sure you clip them together. Recording Information in the File When you add something to the file or you communicate with someone: Make a note of it in the File Activity Log in the client’s file. This is usually found on the LEFT side of the file. Date and initial the note!!! File Activity Log Notes These notes are usually quite simple. Examples: Contacted Kathy Smith at Viewridge Elementary to discuss case management. Filed HIPAA form. File Activity Log Notes Sometimes they are more complicated – be sure to write as clearly and succinctly as possible. These logs are very important in helping us keep track of who has done what! Have More Questions? Ask your supervisor!