Learning: Re-Imagined
Integrating and Selling the SkillSoft
Product Lines
Pam Boiros, VP of Product Management, Books 24x7, SkillSoft
Taavo Godtfredsen, Executive Producer, SkillSoft
Tim Hildreth, Director, Product Marketing, SkillSoft
Ross Stonecipher, President, ExecuTrain
Agenda
• Introduction
• Books 24x7
• What do we offer
• Key Selling Points
• Leadership Development Channel (LDC)
• What is it
• Key Selling Points
• SkillSoft Content Solutions
• What’s New?
• Selling Points
• Integration of Solutions
• ExecuTrain’s best practice
• Q&A
Books24x7 Value Proposition: Driving Productivity
Content: Strong breadth &
depth
•
•
•
Thousands of books, reports,
summaries from trusted sources
250+ industry leading publishers
Full content
Search: Immediate drill-down
for just-enough, just-in-time
information
•
•
Powerful, patented technology
Access via PC or mobile device
Personalize & Collaborate: Boost
productivity
•
•
•
•
Organize and Bookmark
Corporate collaboration
RSS/Portal integration
Chapters to Go™ Option
Leaders are Readers!
Instant access to knowledge is Genius!
Product Portfolio - Partners
Broad and Deep Content Coverage
ITPro is a robust collection
delivering concepts from
several perspectives and
instructional formats to best
serve diverse skill, technical,
and experience levels.
• Levels: Beginners to Experts
• Perspectives: Vendors,
Power Users, Enterprise Users
• Instructional Styles:
Step-by-Step Guides to
Complete References to
Certification Prep
Specific Topic
Example:
Java
For beginners
For Experienced
Users
Vendor
Perspective
User
Perspective
Enterprise
Perspective
Complete
Reference
Training Guide
Certification
Prep
OfficeEssentials - End User/Desktop
Windows Vista and other
Operating Systems
Graphics & Design
Email / Outlook
Microsoft® Excel and Word
Mobile Devices &
Smartphones
Bestselling series
BusinessPro
WHAT?
• Broad & deep collection of business books
• Most respected & top business publishers:
•
•
•
•
•
•
John Wiley & Sons
AMACOM
Harvard Business School Press
Oxford University Press
Project Mgmt Institute (PMI)
Many more ……
WHY?
• Talent management
• Leadership development
• Business Acumen
• ITPro complement!
Custom Bundles Available
• Create Books24x7 Collections specific to your
topic areas and curriculum
• Smaller, focused collections
• Bundle as a key component of your offering
• Can be co-branded with your product name,
unique to your programs
• Consult with you SkillSoft Representative
• Examples:
•
•
•
•
•
Leadership
Cisco Certification
Microsoft Technologies
Personal Finance
Project Management
Customer Quotes- The Books24x7 Advantage
•
Improving Team Performance:
“Working on global projects with a virtual team, I used Books24x7 to
provide tools, tips and techniques for developing immediate and effective
working relationships. Thus, short circuiting the natural process by about 6
months!”
•
Personal Effectiveness:
“Time Management: I used BusinessPro to revisit topics which I had
learned through a course. I was able to zoom in to topics that were
specific to the problems I was facing…”
•
Improved Productivity:
“Just wanted to let you know that Books24x7 came in very handy this
morning. We had to unlock 4700 user accounts. That would take 20
people all day. I was able to search and find a reference that told how to
script it automatically. Took 1.5 hours. So lunch is on me tomorrow.”
Leadership Development Channel
(LDC)
www.skillsoft.com
Leadership Development Channel (LDC)
•
Over 1100 Total Video Programs including:
• Thought-Leader QuickTalks
• CEO QuickTalks
•
Series of Live Leadership Events featuring best-selling authors,
speakers
•
Participant and Facilitator Guides
Why The Leadership Development Channel?
The Right People – The Right Medium – The Right Tool
The Right People
Learn directly from best-selling
authors and CEO’s as they will
challenge your thinking and
keep you current in business
and leadership
The Right Medium
Video is both time-effective and
high impact – you can quickly
grasp concepts and apply them
The Right Tool
A management tool to drive
team learning and one on-one
coaching – start your next team
meeting with a QuickTalk
Examples of LDC Application
QuickTalk Applications
• Individual Inspiration
• Meeting Starters
• Coaching Tools
• JIT Learning Aids
• ILT Toolbox
Live Event Applications
• Facilitated Group
Learning
• Integrated in-house
workshop
• Live access to “gurus”
OnDemand Applications
• Individual development
• Fulfill mandatory training
requirements
Competency-Based Program Examples
Finance for
Non-Finance
Michael Treacy: The
Growth Portfolio
Customer
Insights
Fred Reichheld: The
Economics of Loyalty
Innovation
Gary Hamel:
Innovation Leadership
Changing
Global
Markets
Vijay Govindarajan:
Globalization and
Emerging Trends
Strategy and
Execution
Tom Peters: Excellence
And Execution
Executive
Presence
Bill George: Discover
Your True North
www.skillsoft.com
Effective Transfer/Retention of Learning
ExecBlueprints/ExecSummaries/QuickTalks as Reinforcers
%
100
90
1
2
3
4
5
6
80
70
60
50
Exposed to idea 6
times in 30 days =
90% retention
40
Drops to
10% in
30 days
30
20
10
Source: Creative Training Techniques
SkillSoft e-learning content primer
• Overview
• 2009 Highlights
• Mentoring
• Certification Coverage
• SkillSims
• Other Collections
• KnowledgeCenters
Self Study e-Learning
Business
Skills
IT
• 870+ English
titles
• 2,100+ localized
titles
• 1,500+ English
titles
• 300+ localized
titles
Desktop
• 260+ English
titles
• 680+ localized
titles
•
Comprehensive collections cover a wide range of
enterprise needs
•
Courses are constantly being updated and added in
response to customer input
•
Proven instructional design model and engaging
presentation
•
Job Aids, SkillBriefs and SkillSims to reinforce learning
and ensure knowledge transfer
*Estimated titles, SkillSoft courseware libraries, April, 2009.
Legal
Compliance
• 70+ English titles
• 6 localized titles
ES&H
• 120+ English
titles
• 80+ localized
titles
Effective Instructional Design
• Proven ID Model
Objectives
Content
Adult Learning
Theory
Performance• Flexible to allow for
Oriented
ongoing innovation and
Instruction
change
Mastery
Learning
• Unmatched experience in
Instructional
Observation
e-learning design
Assessment
Strategies
and Modeling
• 12 full-time learning designers
Social Learning
• 5 senior LDs with over 75 years
Theory
e-learning design experience
Learning Style
• Advanced degrees in
and
instructional technology,
Preferences
education, communications, and
other related fields
• Proven development
system
2009
Content
Build
Plan
Continued Strong Investment
in Core Content Collections
203
IT & Desktop
84
Business & Comp.
145
Localized Courses
Leadership
Channel
200
600
3000
Books24x7
0
200
400
600
800
Business &
Compliance
Courseware
Build Plan
Highlights
PMI PMBOK
Update
Fourth
Edition
IIBA CBAP
Update
BABOK 2.0
ITIL V3
Foundations
2009
Review
Update
Green
Business
Strategy
Compliance
•10-15 new
subjects
& key
updates
New 1-hour Business Courses
• Redevelop from scratch with 2009 content perspective
• ~40 courses in 2009
• Leadership Essentials
• Business Grammar
• Business Writing
• Telephone Essentials
• Email Essentials
• Generating Creative & Innovative Ideas
• Participating in Teams
• Leading Teams
• Leading Virtual Teams
• Working as a Remote/ Telecommuting Employee
• Work/Life Balance
• Fast-tracking Your Career Development
• Diversity
• Administrative Professional Skills
SQL Server 2008
IT &
Desktop
Courseware
Build Plan
Highlights
CompTIA
•Implementation &
Maintenance
•Database
Development
•Business Intelligence
•Security+ 2008
•Network+ 2009
•A+ 2009 exam
updates
Database 11g
Adobe
•Performance Tuning
•RAC Administration
•SQL Tuning
•Security
CCNA/CCNP
•CCNA Specialty
exams
•CCNP exam updates
Software
Testing
•Software Testing
Foundations
•Creative Suite 4
•Acrobat 9 Pro
•Reader 9
Microsoft End User
•Live Meeting
•Outlook Web Access
•Windows 7
•Internet Explorer 8
Intuit
•QuickBooks 2009
SkillSoft Mentoring Support
• The 40+ on-staff members of SkillSoft’s Mentoring Team
combined hold over 1,000 certifications and
accreditations in addition to extensive and diverse
experience in the world of IT.
• Most popular exams are mentored 24x7
• 60 additional exams are mentored 5 days a week
• User can chat live with mentors or communicate via email (e-mail turn around is usually 3 hours or less)
• Daily emails are available as well to help users stay on
track for certification prep
Certification
• Exam requirements are subject to change without notification.
• SkillSoft may not cover all exams required for any given
certification..
• Coverage of one exam or version of a technology does not
guarantee that SkillSoft will develop courses to cover future
versions of that exam or technology.
• Decisions about Mentoring services and TestPrep practice
exams are made independent from SkillSoft’s core courseware
build plans.
SkillSim® Simulations
• 120+ business simulations
• complementing Business Library
courses
• Multiple paths, multiple
outcomes
• 30 to 45 minutes of practice
and learning time (average)
• High fidelity environments
and situations
• More complex, instructionally
rich practice environments
• Links to supporting course
content
Course Architecture & Tools Support
Course Architecture/Formats
Business Skills
Architecture
e3 Architecture
New Common
Course Architecture
(CCA)
Original SkillSoft
Business Skills &
Redeveloped
Compliance
Collections
Original SmartForce
IT and Desktop
Collections
New format courseware,
flexibility to create any
course type (business,
IT/desktop)
Course Direction and Quality Improvements
• Business Skills Conversion
Project
• Key
A few
Learning
examples
Paths from
top-selling
solution
areas
– Essential Skills
for
Tomorrow’s Managers
including:
–
–
–
–
–
–
–
–
Going
from Management to
Management
Leadership
Leadership
Negotiating
to Win: Getting
Communication
the results you want
HR
Managing Diversity
Professional Development
Dealing with Organizational
Change
Media-rich Courseware
Features
Benefits
• On-screen
Minimizes split
text deemphasized
attention between
in favor
of
audio
audio
and
narration
text
• Narration
Direct and anchor
synchronized
learner attention
withto
display
key learning
of onscreen
points
• visuals
Allows user to focus
• Playback
on information
continues
automatically
transfer instead
until
of
reaching
navigation
a
presentation or
practice calling for
user interaction
Media-rich Courseware
• Improved Audio
• Increases learner interest and enjoyment via the
more interesting and engaging animations and
visuals
ES&H Content
• For OSHA, EPA, DOT and
IATA requirements
• 100 US English language
courses,
42 in LA, 31 in UK English,
12 Mandarin Chinese, 1
Canadian-specific
Content Areas
• Safety and Health regulations specific to US Occupational
Safety and Health Administration (79 titles)
• Environmental regulations specific to US Environmental
Protection Agency requirements (7 titles)
• Transportation regulations specific to US DOT and IATA
(6 titles)
• Basic Skills/Fundamentals (3 titles)
SkillSoft’s Legal Compliance Solution
• Targeted to the general employee population to ensure
accessibility to everyone
• Focused on delivering the “need-to-know” information
about the relevant law
• Designed to deliver one
consistent message across
the entire organization
Legal Compliance Course Library
• Ethics Series
-
Ethics
Code of Conduct
Conflict of Interest
Ethical Decision Making SkillSim
• HR Series
-
Sarbanes-Oxley
Diversity Insider Trading
Insider Trading
Intellectual Property
• Harassment Series
- General Employee Training
- Supervisor/Manager Training
- Harassment SkillSims
• HIPAA Series
• Federal Compliance Series
SkillSoft KnowledgeCenters
• Targeting critical areas of the enterprise
• Learning in Context
• Unique Content Types
• Custom Capability
KnowledgeCenter Released
Business Professional
IT Professional
Project Management
Leadership
Management
Finance/Accounting
Six Sigma
HR Professional
Sales Professionals
MS Office
MS Office 2007
Call Center
Professional Foundations
Visual Basic
IT Security
Java Developers
Cisco
Oracle
C#
MS MCSA/MCSE
MS Enterprise 2008
UK English
Leadership
Sales Professional
Project Management
(Prince2-aligned)
KnowledgeCenters
KnowledgeCenters
Search
Books24x7 for
relevant
Refernceware
Review featured
books chosen by
SkillSoft SMEs
Additional
references
from SkillSoft’s
library
KnowledgeCenters
Access
structured
Learning
Roadmaps
External links
provide
Certification
information
and more
Learning Roadmaps Homepage
Learning Roadmaps Detail
KnowledgeCenters
Updated
regularly by
SkillSoft SMEs,
the Featured
Topic always
provides
something new
KnowledgeCenters
Watch mediarich business
“situations”
and learn
through
observing best
practices.
Engage in rich
simulation
experiences
with problem
solving,
multiple
solutions, etc.
SkillSoft KnowledgeCenters™ - Developer
In the Project
Center,
developers can
get instant
feedback on
realistic projects
designed to hone
their coding
skills.
Feedback is on
Correctness
Formatting
Complexity
Maintainability
Interactive
simulations in
the Practice Labs
area provide an
opportunity for
hands-on review
Learning Sparks
• New, concise learning mode that reinforce key
targeted IT skills and provides opportunities for
practice
• Innovative instructional design
• Engages learners with dynamic, highly
interactive scenarios
Learning techniques
include:
– first-person video
narration
– drag-and-drop
network simulations
– multiple choice
questions with
feedback
www.skill
Subjects
• Sparks will be
available in IT
KnowledgeCenters
including:
• CISCO
• MSCE/MCSA
• Microsoft Enterprise
Solutions
• ORACLE
• IT Security
A Great Library Continues to Evolve
Industry-leading Instructional
Design
A more modern – and common –
look and feel across the library
A commitment to continuous
improvement and innovation
Partner Perspective
• Ross Stonecipher, President, ExecuTrain
Integration of Solutions
• Self Paced Content
• Started with another “vendor”
• Migrated to a Partnership
• Branded Version entitled ExecuTrain Virtual Campus
• D.I.Y Learning
• Have you been to Home Depot or Lowes with your kids?
• Technology
• Books 24X7 Target
• Sales
• LDC Target
• Leadership
• Knowledge Center Target (Books and LDC)
Integration of Solutions
• Learning Style, Reference, Modality are key !
• Match the learner to the content
• Price to the company optimized
• Don’t limit your sales to “on line learning” !
Examples
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Perspectives 2004