Intercultural conflict Style
Inventory:
We don’t all smile in the same
language.
Jordi Roman Romano
ACS Retreat
June 23, 2010
NC Teacher Evaluation Process
Standard II:
Demonstrating knowledge of culture
and addressing stereotypes
“How rigidly do we adhere to
stereotypes?”
Goals
Determine participant’s own
intercultural conflict resolution style
identify specific cultural differences in
conflict style that “make a difference” in
participant’s professional activities.
This is only the introduction piece.
Conflict
“Conflict is culturally
grounded-the way we attempt
to resolve conflict is learned
from the groups we grew up in
during our formative years”
What is the intercultural
conflict style – Individual
Profile?
Describes your preferred approach
Comprehensive scientifically based
validated assessment of different
cultural approaches used to resolve
conflict ( ICS, page 7).
What is your intercultural
conflict style – Individual
Profile?
Take out your inventory survey
Key point : think about your preferred
approach for resolving conflict
situations.
Read the instructions
10 -15 min.
What is your intercultural
conflict style – Individual
Profile? Part II
Turn to page 5 and graph your D/I and
your E/R scores. For example
45
Discussion
Engagement
23
Accommodation
2
2
Dynamic
23
45
So, what does “it” mean?
Direct/ Indirect Conflict Style
P. 8-9
Emotional Expressiveness/Restraint
Conflict Style
10-11
Share your style with the other
members of the group. . .
Think, Pair and Share
Page 14 and 15
1. Is your own conflict style similar to the
cultural conflict style of your cultural
community?
2. Discuss one situation you found
challenging because of different
intercultural conflict resolution styles.
How did it go?
Intercultural Conflict Style
Model
(Hammer)
Discussion
Engagement
Direct
Direct
Emotionally Restrained Emotionally Expressive
Accommodation
Dynamic
Indirect
Indirect
Emotionally Restrained Emotionally Expressive
Stereotypes
Page 13
Strengths and Weaknesses
Implication for educators?
How do we bridge to the other
styles?
Golden Key to Understanding
the Other
What in your experience make you say
that? Feel that? Interpret the situation
that way?
Intercultural Conflict
Management Skills
Mindful listening
Mindful reframing
Face-management skills
Trust building skills
and:
Collaborative dialogue
Communication adaptability
Goals
Determine participant’s own
intercultural conflict resolution style
identify specific cultural differences in
conflict style that “make a difference” in
participant’s professional activities.
This is only the introduction piece.
We don’t all smile in the same
language. . . But we all love a
good laugh.
Questions and comments?
Resources
ESL department
http://www.icsinventory.com/
What’s Up with Culture?
http://www.pacific.edu/sis/culture/
fulbrightonline.org/documents/Conflict_Resolutio
n_Styles.ppt
Thank you!
Thank you
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Conflict Resolution: Discovering Your Style and