Technical Paper #2
Ammonia Refrigeration
Management:
Fine Tuning the People Machine
Presented at:
IIAR 2006 Ammonia Refrigeration Conference & Trade Show,
Reno, Nevada
By:
Lawrence F. “Tex” Hildebrand
Vern M. Sanderson
Wagner-Meinert, Inc., Fort Wayne, IN.
1
Before you fine tune
your team,
you must fine tune
yourself.
2
Fine Tuning yourself!

First do no Harm.

If you can’t make the
situation better stay out
of it!
3
Fine Tuning yourself!

Be Positive!

Avoid negative phrases
“How are you doing today?”
Correct responses:
“Great,
“Getting better”,
“looking forward to the
day”
Never:
“Horrible”
“Back hurts”
“Life sucks”
4
Fine Tuning yourself!

Be open to suggestion

If you refuse to listen to
suggestions, people will
stop giving them to you!
5
Fine Tuning yourself!

Do not resist change!
6
Fine Tuning yourself!

Language!
Always
Never
Team Member
Subordinate
Leader
Boss
Could you?
I said!
What do you think?
I want …
7
Fine tuning your Team!
8
Fine Tuning your Team – Hire Right!
1. Hire Spark plugs!
9
Fine Tuning your Team – Hire Right!
2. Avoid the Right Person – Wrong Team
syndrome!
☀
10
Fine Tuning your Team – Hire Right!
3. Bring the cat!
11
Fine Tuning your Team – Hire Right!
4. Don’t hire mercenaries!
12
Fine Tuning your Team
– Home Building!
Total
Hours
8,760
Work
Sleep
Commute
Home
2,250
2,555
125
< 3,830
8,760
3,375
2,555
250
< 2,580
Work environment = living environment
13
Fine Tuning your Team
– Team Building!
Keys to team building:
•
Know your team
• Your team needs to know each other
• Let your team know you
• Pirate Mentality
14
Fine Tuning your Team
– Motivate!
Pride in:
•
•
•
•
•
Company
Work
Accomplishment
Team
System
15
Fine Tuning your Team
– Motivate!
Enjoyment:
• Task
• Additional Responsibilities
• Voluntary teams / committees
• Company sponsored community
events.
16
Fine Tuning your Team
– Motivate!
Off-time
• Flexible schedule.
• Increased time-off.
17
Fine Tuning your Team
– Motivate!
Environment:
•
•
•
•
•
•
Radios
Coffee Pots
Posters
Chairs
Parking spots
Offices
18
Fine Tuning your Team
– Motivate!
Tools:
19
Fine Tuning your Team – Hug!
Take time to congratulate!
20
Fine Tuning your Team – Hug!
Discipline ≠ Punish
Discipline = Teach
21
Fine Tuning your Team – Invest!
Pay employees prevailing wage +
If you can’t, explain why!
If you can’t long enough they will
leave!
22
Fine Tuning your Team – Invest!
Training:





Base line.
Job Specific / Task Specific.
For promotion
For possible promotion
Which will not be beneficial to the
company.
23
Fine Tuning your Team – Contractors
Dealing with contract employees:
 Same motivations
 Loyalty is a consideration.
 You should have the same
expectations.
 Realize most contractors are
specialists in their field.
24
Myths
25
Ownership
Ownership is achieved:

Operators look at the operation
of the system as their personal
responsibility.

Dollars are spent as if they were
coming from the operators
pocket.

Decisions are made for the
benefit of the system not the
individuals.
26
Questions?
Thank You!
VERN & TEX
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Operating Procedures and Training - Wagner