The New NASW-ASWB
Technology Standards
Practicing What We Preach?
Dr. Darlene Lynch
Ball State University
Dr. Bob Vernon
Indiana University School of Social Work
NASW-Indiana – 6 October 2006
http://hsmedia.biz
The NASW-ASWB Standards for Technology
and Social Work Practice
Intent of the Standards
Development process
How to access
www.helpstartshere.org
Our own research…
Our 2000 work
Our current work
Today, we’ll
Cover the Standards
Provide Examples
Make Suggestions
Share Data
Acknowledgements
Cathy George, Phil Suman,
Mark Pfeiffer, and Peggy Pittman-Munke
Our own research…
Our data consist of:
• 100 social services agency websites
• Random sample, 13 replacements in 2005
• Analysis of each agency on 123 variables for:
Basic characteristics
Services offered
Links
Website Design and Sophistication
URL clarity
Accessibility
Just what technology are we talking about?
Technology and social work practice, when used
in these standards, is defined as:
“Any electronically mediated activity used in the
conduct of competent and ethical social work
practice.”
Standard I - Ethics and Values
Social workers providing services via the telephone
or other electronic means shall act ethically, ensure
professional competence, protect clients,
and uphold the values of the profession.
Standard I - Ethics and Values
Primacy of the NASW Code of Ethics
ASWB Model Social Work Practice Act
1.03 Informed Consent
(e) Social workers who provide services via electronic media (such as
ASWB – Model
Social
Work
Actshould inform recipients of the
computer,
telephone,
radio,
andPractice
television)
Article III.and
Licensing
limitations
risks associated with such services.
1.07
Privacy
Confidentiality
Section
301.and
Unlawful
Practice.
(l) Social workers should protect the confidentiality of clients' written and
Clinical Social Worker unless duly licensed as such.
electronic records and other sensitive information. Social workers should take
(e) The provision
social
workthat
services
to an
individual
this jurisdiction,
through
reasonable
stepsofto
ensure
clients'
records
areinstored
in a secure
location
telephonic,
electronic
or other
regardless
of the location
of the
worker, to
and
that clients'
records
aremeans,
not available
to others
who are
notsocial
authorized
shall constitute the practice of social work and shall be subject to regulation.
have
access.
(m) Social workers should take precautions to ensure and maintain the
confidentiality
of information
transmitted
other parties
useWorker
of
304 (A)(5). Qualifications
for Licensure
byto
Examination
as athrough
Clinicalthe
Social
computers, electronic mail, facsimile machines, telephones and telephone
ASWB suggests that boards recognize the need for flexibility in obtaining the appropriate
answering machines, and other electronic or computer technology. Disclosure
supervision requirements, including changing technology, geographic location, and
ofissues
identifying
information
should bewith
avoided
whenever
possible.
associated
with the Americans
Disabilities
Act (ADA).
NASW Delegate Assembly policies
Other NASW Practice Standards
Standard I - Ethics and Values
DATA:
Social
workers providing services via the telephone
or other
means shall
act ethically,
Few electronic
agency websites
are linking
to anyensure
code
professional
None incompetence,
2000, 5 in 2005protect clients,
andFewer
upholdare
the providing
values of the
profession.
mission
statements
93 in 2000, 84 in 2005
Standard II - Access
Social workers shall have access to technology
and appropriate support systems to ensure
competent practice, and shall take action to
ensure client access to technology.
Standard II - Access
Client Access
Worker access
Standard II - Access THE DARK SIDE OF THE FORCE
Limiting Access…
Family violence
Predators, stalking and abuse
Hate groups
Standard II - Access
DATA:
Social workers shall have access to technology
Amount
of information
increasing
and appropriate
supportissystems
to ensure
21 page average in 2000, 28 pages 2005
competent practice, and shall take action to
Website complexity is increasing
ensure
client access
Major increase
in levels, to
p technology.
0.01
Major reliance on pdf’s, other supports
9 in 2000, 63 in 2005
Standard III – Cultural Competencies and Vulnerable
Populations
Social workers shall select and develop appropriate
online methods, skills, and techniques that are
attuned to their clients’ cultural, bicultural, or
marginalized experiences in their environments. In
striving for cultural competence, social workers
shall have the skills to work with a wide range
of people who are culturally different or who may be
considered a member of a vulnerable population,
such as people with disabilities and racial, ethnic,
and sexual minority status, and those whose
primary language may not be English.
Standard III – Cultural Competencies and Vulnerable
Populations
Race, ethnicity, nationality issues
Language
Family systems
Artistic expressions
Standard III – Cultural Competencies and Vulnerable
Populations
The ever flashing gizmo
Literacy
People with disabilities
Thieves, frauds and phishing
Standard III – Cultural Competencies and Vulnerable
Populations
DATA:
Social workers shall select and develop appropriate
online methods, skills, and techniques that are
Reading ability is worse: “Flesch – Reading Ease”
attuned to their clients’ cultural, bicultural, or
43% 2000, 29% 2005
marginalized experiences in their environments. In
Literacy
is worse:
– Grade
Level”
striving for
cultural“Flesch-Kincaid
competence, social
workers
th grade 2005
8.8thhave
gradethe
2000
11.7to
shall
skills
work with a wide range
of people who are culturally different or who may be
Multiple languages are improving (?)
considered a member of a vulnerable population,
6 websites in 2000 13 websites in 2005
such as people with disabilities and racial, ethnic,
Disability
is status,
dramatically
improving!
and sexualaccess
minority
and those
whose
21 passed “Bobby/508” in 2000, 96 passed in 2005
primary language may not be English.
Standard IV – Technical Competencies
Social workers shall be responsible for becoming
proficient in the technological skills and tools
required for competent and ethical practice and
for seeking appropriate training and consultation
to stay current with emerging technologies.
Standard IV – Technical Competencies
Workers must master all relevant technologies
Period.
Social work and informatics?
How to download, install plugins, debug
Standard IV – Technical Competencies
Keep current with emerging technologies
Artificial intelligence interventions
Wikis, Blogs, Instant Messaging, Text Messaging,
Podcasting
Geographic Information Systems (GIS)
Remote sensing
And Heaven knows what’s next!
Standard IV – Technical Competencies
DATA:
Social workers shall be responsible for becoming
No Artificial
Intelligence,skills
remote
proficient
in the technological
and tools
sensing,
wikis, blogs
podcasting
required
for competent
andor
ethical
practice and
yet…
for seeking appropriate training and consultation
Major
jump
in emerging
GIS data bases
to stay
current
with
technologies.
none in 2000, 20 in 2005
Standard V – Regulatory Competencies
Social workers who use telephonic or other electronic
means to provide services shall abide by all regulation
of their professional practice with the understanding
that their practice may be subject to regulation in both
the jurisdiction in which the client receives services
as well as the jurisdiction in which the social worker
provides services.
Standard V – Regulatory Competencies
The worker must contact all regulatory boards
and legally comply with what what is
required…
Standard V – Regulatory Competencies
Association of Social Work Boards
Contact the regulators
Awareness of licensure and certification laws
Accreditation
Standard V – Regulatory Competencies
DATA:
Social workers who use telephonic or other electronic
Slight
improvements
means
to provide
services shall abide by all regulation
of their professional
practiceboards
with the understanding
Links to regulatory
None in 2000,
18 in
2005 to regulation in both
that their practice
may be
subject
the jurisdiction
which the client receives services
Links toinaccreditors
as well as the
which the social worker
19 jurisdiction
in 2000, 23 in in
2005
providesAgency
services.
Affiliations
50 in 2000, 73 in 2005
Standard VI – Identification and Verification
Social workers who use electronic means to
provide services shall represent themselves to
the public with accuracy and make efforts to
verify client identity and contact information.
Standard VI – Identification and Verification
The worker and the agency!
Full name
Credentials
Licensure information
Physical location – NOT THE P.O. Box!
Professional phone numbers
Don’t think folks are really doing this?
Don’t think folks are really doing this?
Standard VI – Identification and Verification
DATA:
Getting better!
Social workers who use electronic means to
Executive information
provide services shall represent themselves to
51 in 2000, 76 in 2005
the public with accuracy and make efforts to
Professional staff information
verify client identity and contact information.
39 in 2000, 51 in 2005
Website footer information is increasing
Major increase in information, p 0.01
Standard VII – Privacy, Confidentiality,
Documentation, and Security
Social workers shall protect client privacy
when using technology in their practice and
document all services, taking special safeguards to
protect client information in the electronic record.
Standard VII – Privacy, Confidentiality,
Documentation, and Security
Be aware of privacy risks and protect the client…
Tarasoff, anybody?
HIPAA
Do you need k$p1&a5Mg
ENCRYPTION ?
Document!
PASSWORD!
CHANGE THAT !qwerty06!
Disable the computer when you
put the cat out!
Standard VII – Privacy, Confidentiality,
Documentation, and Security
DATA:
Social
workers shall protect client privacy
when
using 18
technology
in their
practice and
2005:
referenced
HIPAA
document all
taking special
28services,
had a privacy
policy safeguards to
protect client information in the electronic record.
Standard VIII – Risk Management
Social workers providing services through the
use of the telephone or other electronic means
shall ensure high quality practices and procedures
that are legally sound and ethical to protect clients
and safeguard against litigation.
Standard VIII – Risk Management
Privacy Statement
Communications protocols
Recovery and backup
Add disclaimers
NOTICE: This transmission may contain information from records protected by Federal Confidentiality Rules and or HIPAA laws.
The federal rule prohibits you from making further disclosure of this information unless it is expressly permitted by the written consent of the
person to whom it pertains or as otherwise permitted by CFR 42 part 2. Federal Rules restrict any use of this information to criminally investigate
or prosecute any alcohol or drug abuse patient.
Further the contents may contain Protected Health Information regarding a person and that information is protected by the Health Insurance
Portability Accountability Act (HIPAA) laws. You must act in accordance with these laws or be subject to civil and criminal prosecution.
If you received this information in error, please contact the sender and destroy the information immediately.
Know when you should say “NO”
To the boss…
To the client…
Standard VIII – Risk Management
DATA:
websites
are increasing
SocialPassworded
workers providing
services
through the
in 2000, 12 in 2005
use of the2 telephone
or other electronic means
hadhigh
a security
shall 23
ensure
quality policy
practices and procedures
2005 only
that are legally sound and ethical to protect clients
NO websites
hadlitigation.
a technology failure
and safeguard
against
protocol
2005 only
Standard IX – Practice Competencies
Advocacy and social action
Community practice
Administrative practice
Clinical competencies
Research
Supervision
Standard IX – Practice Competencies
Advocacy and Social Action
Social workers shall use technology to inform and
mobilize communities about policies that will
benefit individuals and groups and seek to provide
tools, opportunities, and information so that clients
are able to advocate directly for their own interests.
Standard IX – Practice Competencies
Advocacy and Social Action
Legislation and bill tracking
Lobby groups and organizations
Advocacy Resources
Techniques
Standard IX – Practice Competencies
Advocacy and Social Action
Social workers shall use technology to inform and
DATA:
mobilize
communities about policies that will
Some
improvement
benefit
individuals
and groups and seek to provide
10 in 2000, 15 in 2005
tools, opportunities,
and information so that clients
are able to advocate directly for their own interests.
Standard IX – Practice Competencies
Community Practice
Social workers shall advocate for the adoption and
use of relevant technologies that will enhance the
wellbeing of communities.
Standard IX – Practice Competencies
Community Practice
Community Networks
Geographic Information Systems
Information and Referral
Agency networks!
Central Indiana Community Network (CICN)
Virtual communities too!
Standard IX – Practice Competencies
Community Practice
DATA:
Social workers shall advocate for the adoption and
in local links
use ofImprovement
relevant technologies
that will enhance the
15 in 2000, 46 in 2005
wellbeing of communities.
Better popular education
24 in 2000, 41 in 2005
Standard IX – Practice Competencies
Administrative Practice
Social workers shall keep themselves informed about
technology that will advance quality program operations
and service delivery, invest in and maintain such
systems, and establish policies to ensure access,
appropriate security, and privacy in agency information
systems.
Standard IX – Practice Competencies
Administrative Practice
Access, permissions, use policies
Public relations, newsletters, website
Marketing, volunteers and fundraising
Grants, funder reports, outcomes, accreditations
Acquisition and training on hardware and
software
Standard IX – Practice Competencies
Administrative Practice
DATA:
Applying for services online increased
9 in 2000,
50 inkeep
2005themselves informed about
Social workers
shall
technology
that will
advancedonations
quality program
operations
Third-party
mediated
increased
12 in 2000,
28 ininvest
2005 in and maintain such
and service
delivery,
systems,
and establish
policies to ensure access,
Job postings
increased
25 in 2000, 53 in 2005
appropriate
security, and privacy in agency information
Newsletters increased
systems.
20 in 2000, 51 in 2005
Standard IX – Practice Competencies
Clinical Competencies
Social workers shall strive to become and remain
knowledgeable about the dynamics of online
relationships, the advantages and drawbacks of
non face-to-face interactions, and the ways in which
technology based social work practice can be safely and
appropriately conducted.
Standard IX – Practice Competencies
Clinical Competencies
Electronic communications skills
Online contracting skills
Online assessment skills
Online interventions skills
Online group skills
Online termination skills
Standard IX – Practice Competencies
Clinical Competencies
Social workers shall strive to become and remain
DATA:
knowledgeable about the dynamics of online
2005: Only one agency was engaged
relationships, the advantages and drawbacks of
in offering e-therapy
non face-to-face interactions, and the ways in which
technology based social work practice can be safely and
appropriately conducted.
Standard IX – Practice Competencies
Research
Social workers conducting, evaluating,
disseminating, or implementing research using
technological approaches shall do so in a manner
that ensures ethical credibility and ensures the
informed consent of the participant.
Standard IX – Practice Competencies
Research
Use or duplicate the “IRB process”
Gathering data and permission
Standard IX – Practice Competencies
Research
Social workers conducting, evaluating,
disseminating,
or implementing research using
DATA:
technological
approaches
shallused
do sosurvey
in a manner
2005: Only
two websites
features
that ensures ethical credibility and ensures the
Circulating reports slightly increased
informed
of in
the
participant.
27consent
in 2000, 31
2005
Standard IX – Practice Competencies
Supervision
When using or providing supervision and
consultation by technological means, social work
supervisors and supervisees shall follow the
standards that would be applied to a faceto-face
supervisory relationship and shall be competent
in the technologies used.
Standard IX – Practice Competencies
Supervision
Professional SW associations
Regulatory Agencies
Technical support and backup
DATA: None
Standard X – Continuing Education
Social workers shall adhere to the NASW
Standards for Continuing Professional Education
and follow applicable licensing laws regarding
continuing education delivered via electronic
means.
Standard X – Continuing Education
Be wary consumers
Producer credibility?
Who is really giving the CEUs?
Content up to date?
DATA:
Only mentioned by one agency
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