Leading Virtual Teams
The N.O. L.I.M.I.T.S. Approach
Presentation to MS Project Users Group
Southfield, Michigan; April 7, 2011
Dr. William A. Moylan, PhD, PMP
Eastern Michigan University
•Assistant
Professor - Construction Management
“Virtual Teams Reflect the EverIncreasing Non-Traditional Work
Environments of the 21st Century”
(Lee, 2009)
L
 Group
that Electronically
Communicates
 Not In the Same Location
 Placed Across
◦ City
◦ State
◦ Region
◦ World
L
TECHNOLOGICAL
INFRASTRUCTURE
Virtual
Team
SOCIAL
INFRASTRUCTURE
Space
KNOWLEDGE
INFRASTRUCTURE
(Edwards & Wilson, 2004)
L
L
B
Meeting
Place
Repositories
(Anantatmula, 2008)
B
Not Necessarily a Whole New World!
PRACTICES
Common
(Rad, 2002)
B
Modified
Unique
Requirements Understanding
Understanding the Need of Quality
Managing Changes
Managing Time Delays
Successful Negotiation of Contract
Sufficient Communication
Educating and Training Client
Sharing Project Risks with Client
Understanding the Estimation Effort by Client
Developing Trust
Managing Cultural and Language Differences
Managing Different Time Zones
17%
13%
11%
11%
10%
10%
7%
7%
7%
3%
2%
2%
(Talha, Maqsood, & Durrani, 2006)
B
Need for New Skills

Using new Communication Technologies

Working with People from Different Cultures
◦ Professions
◦ Nationalities
◦ Languages
(Crawford, Morris, Thomas, & Winter, 2006)
L








Limited Face-2-Face
Communication-Explicit
Time Zones (24/7)
Cultural Differences
Less Costly (Debatable?)
More Creative
Best World Talent
Harder Integration
L








Face-2-Face
Communication-Implicit
Same Workspace
Company Culture
More Costly (Debatable?)
More Timely
Easier to Build Trust
Change Management
(Zhang, Tremaine, Egan, Milewski, O’Sullivan & Fjermestad, 2008)
B
Concern
For
People
Autonomy
Through
Boundaries
Team
Accountability
Information
Sharing
Responsive
Customer
Service
Effective
Virtual Project
Management
(Nauman, Mansur Khan, & Ehsan, 2009)
B
L
L
Identify
Variances
Monitor &
Measure
Define &
Mentor
Performance Improvement
(Peterson, 2007)
L
B
B
Motivation
 Code of Conduct
 Goal Setting
 Reward Systems
 Team Members
◦ Leverage Strengths
◦ Assist – Weaknesses
 When You Don’t Succeed @ First: Try Try
Try Try Try Again!

B
L
 Build
It Into the Project Plan
 Socialize It
◦Management
◦Sponsor
◦Team
◦Stakeholders
L
 Leads
To
◦Substitute for Face-to-Face
Meetings
◦Mentoring
◦Flexibility
◦Satisfaction
L
L
B
“Cooper’s idea of development was
to tap into each settler’s own
interest in improving himself and
make that self-interest redound to
the Community’s
Interest and his own.”
(Wood, 2009)
B
B
L
L
L
B
 Know
Your Audience
 Use Proper English,
Grammar, Spelling and
Punctuation
 Consult Specific Email Etiquette
 Always Keep the Courtesy
 Face-To-Face (Know the
Importance)
(Agnew & Hill, 2009)
B
“People who don’t know
one another’s names
don’t work together
nearly as well as those
who do.”
(Gawande, 2009)
B
L
L
(Anantatmula, 2008)
L
Web-Enabled
3rd Generation
2nd
Generation
Workspaces
Presentation Tools
Video Tools
Online Meeting Tools
Email
1st Generation
Conference Calls
(Lee-Kelley & Sankey, 2008)
L

Experience(s)
◦ There Is No “One Tool” Answer
◦ Tool Is Only as Good As Those Who KNOW It
◦ Tool Is Only as Good As Those Who USE It
L
Know
You Have It!
Know How to Use It!
L
B
Sponsor
Project
Manager
Team Members
Stakeholders
B
SME Accessible to the
Team
Contact Information
B
B

Have Protocols & Guidelines
◦ Agenda
◦ Attendance List

Phone Conference Host/Leader
◦ Keeps Phone Conference Out of CHAOS!
◦ Everyone Listens to the Host/Leader
◦ Everyone Takes Orders from the Host/Leader

Topic
 Germaine to the Phone Call Topic
 Parking Lot Issue to be Followed Up?
B

Everyone Identifies Themselves
◦ Before Speaking
 “Hi, this is Bill and I think….”

Schedule Social Time Before Call
◦ Call In Early
 10-15 Minutes Should Do The Trick

Publish Conference Call Controls
◦ Mute the Line
 Allows for “Multi-Tasking” but
 No Crying Babies, Animals Barking, Meowing, Mooing
etc!
B

Give A Reason To Be There
◦ Project Plan
◦ Work Breakdown Structure
◦ Knowledge Repository
 Documents
 Links
◦ Place to Submit Finished Work
◦ Center For Communications
 Discussion Forums
 Email
◦ Task Updates
◦ Games
L






L
Quality Equipment
◦ (Try IT On Cheap Stuff???)
Moderator
Training
◦ Make Sure Everyone Knows How
◦ Support Staff
Keep Bells & Whistles Out
If Possible – Show Whole Person
Protocol


READ the WHOLE message
Use a Word Processor
◦ Grammar/Spelling





Courteous and Thorough
Respond in a timely manner (24 hours)
Address the person by name
Answer their question/comments
Volatile Email
◦ Do NOT answer it immediately
◦ Give it some thought
◦ Do answer it
B

ALWAYS RESPOND
◦ (Acknowledge You’ve Read It)
◦ (You’re Paying Attention)

Get In the Last Word
◦ (You’re the Final Arbiter)
◦ (Goes with the ALWAYS RESPOND POINT TOO!)

Be Blunt
◦ Beating Around the Bush Does Not Translate Well
◦ Do It Diplomatically (You Don’t Have To Be Mean!)
◦ Adds to the Clarity of the Conversation
B

Understand
◦ The Culture
◦ The Technology

Same Things Apply Virtually as Co-Location
◦ Medium Is the Message

No Tool is a “Silver Bullet”
◦
◦
◦
◦

L
Use the One Appropriate For the Situation
Use a Combination of Tools
Train On How to Use It
Protocols
Until Transporters Are Invented
Dr. William A. Moylan, PhD, PMP
Eastern Michigan University
[email protected]
WA Moylan & Associates
[email protected]
Project Management Institute
[email protected]
 Implementing
Virtual Teams: Guide
to Organizational and Human
Factors
◦ By Edwards & Wilson

ISBN 0-566-08468-6
Mastering Virtual Teams: Strategies,
Tools, and Techniques that Succeed
◦ By Duarte & Snyder
ISBN 0-7879-8280-6
 The
Checklist Manifesto: How to Get
Things Right
◦ By Gawande
ISBN 978-0-8050-9174-8
Agnew, D. S., & Hill, K. (2009). Email etiquette recommendation for today's business student. Allied Academies
International Conference (pp. 1-5). Las Vegas: Proceedings of the Academy of Organizational Culture,
Communications and Conflict.
Anantatmula, V. S. (2008). The role of technology in the project manager performance model. Project Management
Journal , 34-48.
Crawford, L., Morris, P., Thomas, J., & Winter, M. (2006). Practitioner development: From trained technicians to
reflective practitioners. International Journal of Project Management , 722-733.
Edwards, A., & Wilson, J. R. (2004). Implementing Virtual Teams: A Guide to Organizational and Human Factors.
Hants, England: Gower Publishing Limited.
Gawande, A. (2009). The Checklist Manifesto: How to Get Things Right. New York: Metropolitan Books.
Lee, M. R. (2009). E-ethical leadership for virtual project teams. International Journal of Project Management , 456463
Lee-Kelley, L., & Sankey, T. (2008). Global virtual teams for value creation and project success: A case study.
International Journal of Project Management , 51-62.
Nauman, S., Mansur Khan, A., & Ehsan, N. (2009). Patterns of empowerment and leadership style in project
environment. International Journal of Project Management , 1-12.
Peterson, T. M. (207). Motivation: How to Increase Project Team Performance. Project Management Journal , 60-69.
Rad, P. F. (2002). From the editor. Project Management Journal , 3.
Talha, J., Maqsood, M. E., & Durrani, Q. S. (2006). Managing geographically distributed clients throughout the
project management lifecycle. Project Management Journal , 76-87.
Thomas, J., & Mengel, T. (2008). Preparing project managers to deal with complexity - Advanced project
management education. International Journal of Project Management , 304-315.
Wood, G. S. (2009). Empire of liberty: a history of the early republic, 1789-1815. New York: Oxford University Press.
Zhang, S., Tremaine, M., Egan, R., Milewski, A., O’Sullivan, P., & Fjermestad, J. (2008). Occurrence and Effects of
Leader Delegation in Virtual Software Teams. International Journal of e-Collaboration , 47-68.
www.PMroundtable.org
Descargar

Virtual Teams