Catching Fire
Resourcing student assistants to write and publish within
the Registrar's Office
Session M5.09
Monday, February 2, 2015
4:15-5:15pm
Melissa Holmes
ELON UNIVERSITY
What we’ve accomplished since 2013
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SACRAO Journal
SACRAO Newsletter
AACRAO Journal
AACRAO book
SACRAO student
scholarship
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Elon student published each year
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7 student pieces published
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Article in College & University
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Multiple book chapters authored by a student
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The first student to win is Ashley Edwards
representing Elon University
What does that mean?
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E-net is a buzz
Other offices intrigued
Staff appreciation day recognition
Staff member received dean’s recognition
Undergraduate Student success
Attention and resources from Provost
HOW DID THIS HAPPEN…
Student Assistants of Registrar’s Office Past
Historically student worker positions were heavily paper driven
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Filed papers in file folders
Pulled files and filed files that fulltime employees requested
Helped process registration
Copied and faxed papers
Processed paper transcripts and verifications when fulltime employee out
Answered phones and directed calls to full-time staff
Covered front desk for lunches
Started scanning current folders into electronic records
Paper driven work was being replaced with technology
The student workload changed dramatically however, the position and expectations
went unchanged
Poorly dress
Feet on desk
Low expectations
They did lots of homework
January 2013
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The era of the Rodpocalypse began
A bomb hit the office
His name is Dr. Rodney Parks
Office priorities changed with the hire of a new registrar
Total change in philosophy of what our office was doing
Expectations of entire office changed
Change in all full-time job descriptions
Massive overhaul of titles and duties
New reporting lines
Change in student assistant supervisor
Both leaders (of both the office and of the student assistants) were
new and developed new expectations
• Both leaders had been given a chance to succeed at a newly aquired
position
• New ideas combined with two people who were not afraid to change
things
Why writing, research and mentoring
from the Office of the Registrar?
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Elon’s Quality Enhancement Plan
The Writing Excellence Initiative
The Registrar
Utilizing resources
Leverage student workforce
Marketability of student
Makes our office unique
Mentor opportunity
Improve future co-workers
How do we make this work?
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Hire tough
Require writing samples
Brainstorm session
Schedule weekly standing meetings
Preliminary review of literature
Review IRB procedures
Student completes CITI training modules
Completing the IRB, informed consent letter, and interview
questions/survey questions.
Research normally starts within a couple of weeks
Practice interviewing skills (normally conduct the first interview with the
student)
The writing itself is shared with the student
Editing
Decide where to present and send research for publication
The Outcome
• Students in Registrar’s office are the best
• Students want to work in our office
• Students know they are expected to write and publish articles or books (and
they want to)
• You don’t have to have a PhD to mentor
• Mentoring is rewarding
• Makes our Registrar’s Office and the University look good
• Promotes the goals of higher education and can impact student body
• Utilizes resources that were already there and it benefits everyone involved
• Students are more prepared for workforce or graduate level work
• Cutting edge
• Students rewarded for their work
• No more complaints of boredom
• Students are treated and seen as coworkers in our office
• Mentality and image of student worker changed
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Catching Fire