Project Vie - Unilever
Where we were, ……
Where we were, …… and where we’re going
Introduction
Health Warning
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There is no ‘off-the-shelf’ solution available (‘Leap of Faith’)
There is NO single provider that can currently do
everything, everywhere.
The Scope of Work ‘challenge’ was indeed challenging!
All businesses using outsourcing have complaints as well
as compliments
TSA ‘greenfield’ vs. P&G ‘brownfield’
Everyone points to the client as one of the major obstacles
to successful outsourcing
What are you buying?
What did we ask for in the RFP?
A service provider delivering all of:
 Service foundation – getting the basics right
 Consistent services delivered globally
 Transformational approach (Industry term, versus
‘transactional’)
 Extended services – building on the foundation
 Existing service provider established infrastructure will
have gaps
 Work in partnership to achieve full scope
 PeopleSoft implementation and ongoing support –
completing the implementation
 HR organization transformation – in parallel with outsourcing
services
 Optional BPO partnership support for the transformation
The Savings Case
Decision Process
Price
Managing Risk
10%
Cultural Fit 5%
Operations
Solution 15%
Risk
Governance
Approach 5%
has a ‘wild card’ effect – if the
desired price is not achieved then the
bid is unsuccessful
Geographic
Solution 5%
Solution
Service
Provider
Experience
10%
Partnership
HR Information
Solution 10%
Implementation
Price
Transformation
Solution 10%
Pricing 20%
Transition
Solution 10%
HR-T Business Case – Savings Calculation
(a) Cost of HR - Unilever Baseline (Assumed and Retained) plus
Unilever Avoided Costs
(b) Cost of HR in an outsource scenario - sum of:
1. Cost of Service Provider Solution
1. SP Mobilisation, Transition and Transformation Charges
2. SP Annual Service Charge
2. Retained HR Shared Services
3. Unilever Service Provider and Project Management costs
4. Redundancy costs
5. Retained Organisation Expense
1. FTE cost less Retained Org FTE savings
6. 3rd Party Spend less Buying Savings
7. Additional Unilever costs due to Outsourcing e.g. toll free
telephony, systems decommissioning costs
Cash Flow (b) – (a) equals savings
Transition & Transformation
Transition and Transformation
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Transition
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Transformation
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The period of time that starts with the transfer of
responsibility to the service provider
The project work that results in work moving into the
strategic delivery model
Financial Impacts
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Cost of Transition
Project resources & backfill
Double running costs
Timing of payments
Impact of Delays
Solution Overview
Solution Overview
Core Service Delivery Model
Retained
Partially
outsourced
Outsourced
Solution - Financial Considerations
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Fixed Price vs Variable
Invoicing – central vs distributed
Invoice timing
Delays to Country Go Live
Partial Go Live Situations
Change Requests - Local Work instructions
True Up / Down
Disappearing baseline
Savings Ownership
Technology Solution
Why is information technology important?
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Source of all HR information
Automates HR processes
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Drives efficiency
Enables Manager and Employee Self Service
Single global system for HR (Peoplesoft)
Savings tracking
Summary
It is going to get tough, so we will need to be
equally tough in response
HR
Rabbit
Summary
It is going to get tough, so we will need to be
equally tough in response
HR
Rabbit
HR
Rabbit
Final Thoughts
“Everything will be better tomorrow”
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"History is the version of past events that people have
decided to agree upon."
: Bonaparte (1769 - 1821)
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"History will be kind to me, for I intend to write it."
: Churchill (1874 - 1965)
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