Claudio Ingilde
Sector Público Cono Sur
Octubre de 2009
1
2
1984
Dos Científicos en Computación,
Len Bosack y Sandy Lerner
fundaron Cisco Systems
Bosack y Lerner armaron redes
cableadas entre dos edificios del
campus de la Universidad de
Standford
Una tecnología debe ser creada para
ocuparse de distintos protocolos de area
local;
Nace el “Router” multi-protocolo
3
Transiciones del Mercado
Nuestra estrategia está dirigida por las
transiciones del mercado que impacta a nuestros
clientes.
Colaboración/
Web 2.0
La red como
Plataforma
Red de Redes
Todo en uno:
Datos/Voz/Video
1997
2000
2006
2009
colaboración
clientes
empleados
cultura
comunidad
Cisco permite a la
gente
Humana
yRed
globalmente
conectarse
localmente
Esto es la
un lugar donde todos estén
conectados
La Visión de Cisco
Cambiando la forma que
trabajamos, vivimos, jugamos
y aprendemos.
SM
La Misión
Construir el futuro de Internet creando
valor y teniendo la oportunidad sin
precedentes para nuestros clientes,
empleados y la comunidad toda.
Población del Siglo XXl – “Homo Zappiens”
Internet,
IM, Email
Trabajando
SMS
Escuchando
música
Con el
celular
Mirando
TV
Cisco Highly Confidential
Copyright © 2007 Cisco Systems, Inc. All rights reserved.
IBSG - 7
Educación
Salud
Gobierno Central
Tres iniciativas en Argentina
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
8
Monitoreo Anual Cisco en Recursos Humanos Demanda y oferta de habilidades totales en
tecnologías de redes informáticas (América Latina)
400,000
350,000
(FTE)
300,000
250,000
200,000
150,000
100,000
50,000
0
2006
2007
Demanda
Demand
2008
2009
2010
Oferta
Supply
Nota: FTE = Full Time Equivalent. Dedicación del 100% del tiempo de trabajo a tecnologías de redes
La brecha estimada de recursos con habilidades totales en tecnologías de redes en América
Latina es de alrededor de 84.000 profesionales en 2007, creciendo a 126.000 para 2010,
estas cifras representan una demanda insatisfecha del 25% en 2007 y del 27% en 2010
9
ARGENTINA
Brecha de recursos calificados en redes en Argentina
En el 2010, Argentina tendrá una
escasez de más de 6.100
profesionales con habilidades en redes
informáticas
Actualmente, esta cifra es de
aproximadamente 4.500 profesionales
* Demanda y oferta expresadas en cantidad de profesionales
10
Y en Argentina…………..
• 12.000 Jóvenes
• 22.000 Becas en 18
meses en 20
Provincias
• 43 Nuevos
Laboratorios
• Capacitación a 420
Docentes
• Caso único en el
Mundo
Inauguramos nuestra Sala de Telepresencia
Programa Piloto de
Telemedicina
Hospital Garrahan Argentina
Cisco Confidential
Copyright © 2007 Cisco Systems, Inc. All rights reserved.
IBSG - 14
Telepresencia en Salud: Sep 2009
Convenio Marco
PROPET
Experiencia CISCO
12 de Mayo de 2009
Coordinación de Teletrabajo
EXPERIENCIA CISCO
Personal Comprendido - Perfil teletrabajadores
Servic al Cliente
11%
12%
Finanzas
4%
RRHH
5%
Cantidad
Ingenieria
57 PERSONAS
Legales
38%
Marketing
24%
2% 4%
Modalidades
a) 2 días / semana
b) 3 días / semana
Ventas
Servicios
12%
2 dias
3 dias
Perfil
a) Empleados regulares
b) Más de 1 año de antigüedad en Cisco
c) Competencias de liderazgo
destacadas, autodisciplina, orientación a
resultados, gestión y motivación.
e) Competencias técnicas del puesto
y de informatica.
f) Acuerdo con el manager
88%
16%
Universitarios
Tecnicos
84%
Distribución Global de Cisco
London
Amsterdam
San Jose, CA
Richardson, TX
Shanghai
Herndon, VA
Raleigh, NC
Dubai
Bangalore
Singapore
San Pablo
Buenos Aires
 +62,000 empleados en +70 paises & 300+ oficinas
Sydney
Empleados
Teletrabajo y Movilidad en Cisco
2002-8
1998-1
Acceso Remoto
(oficinas Wireless
& Notebooks)
Oficina hogareña
(VPN & Gateway)
Oficina en el Hotel 2002-6
(ed. Colaboracion)
Colaboracion
2006-9
Webcasts & VOD
IP Tel. & Com. Unificadas.
Oficina portatil
(TREO)
Intranet & Portaless
E-mail & Calendar
Movilidad
2003-6
2008
Edificio
Inteligente
(Monitoreo
Remoto)
Facilidades
Cadena de Valor
(RFID)
2003-5
Productos
(Monitoreo
Remoto)
Cisco Highly Confidential
Copyright © 2007 Cisco Systems, Inc. All rights reserved.
2004-9
Atención al Cliente
(CIN)
IBSG - 20
Cisco Teleworker
Survey:
April 2009
Client Survey
RAEX
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
21
Response Rate & Confidence Level
6,376
 Received 2,107 responses (33.0% response rate)
– 95% confidence level in data accuracy for Cisco global
workforce +/- 2.11%
– 99% confidence level in data accuracy for Cisco global
workforce +/- 2.78%
RAEX
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
22
Respondents by Theater & Service Type
CVO
SW VPN
Theater
Count
% of
Response
APAC
94
358
452
21.5%
Emerging Markets
38
237
275
13.1%
European Markets
103
288
391
18.6%
Japan
16
218
234
11.1%
US/Canada
442
290
735
34.9%
TOTAL
693
1411
2107
--
32.9%
67.1%
% of Response
CBWFQ
Ethernet or
Fast Ethernet
16.3%
5.7%
12.6%
2.1%
63.3%
Traffic Shaping
256 or 384K
Ethernet
1M/1.5M
High-Bandwidth Link
Teleworker
Broadband
Cisco
Virtual
Office
Router
Spouse VLAN + QoS
and Kids
Marking
RAEX
Broadband
Modem
VPN
Headend
Hardware
Encryption
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
23
Numbers of Days and Hours Worked Per Week
How many days and hours do you work in a typical work week?
RAEX
Days Worked
Hours Worked
CVO
5.4
46
SW VPN
5.2
42
Average
5.3
43
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
24
Numbers of Days Worked Exclusively at Home
in a Typical Work Week
In a typical work week, how many days do you work exclusively at home
(i.e. do not work at a Cisco office?)
RAEX
Days
0
1
2
3
4
5
6
7
Avg
# Days
CVO
11%
19%
23%
17%
10%
15%
3%
3%
2.7
SW VPN
39%
30%
15%
8%
3%
4%
1%
1%
1.3
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
25
Preferred Number of Days Worked Exclusively
at Home per Week
Taking into account all aspects of telecommuting, how many days per
week would be optimal for you to work exclusively at home?
RAEX
Days
0
1
2
3
4
5
6
7
Avg
# Days
CVO
1%
8%
25%
25%
16%
18%
2%
4%
3.3
SW VPN
7%
23%
35%
20%
7%
7%
1%
1%
2.2
Days
Actual
Preferred
Delta
CVO
2.7
3.3
+0.6
SW VPN
1.3
2.2
+0.9
© 2006 Cisco Systems, Inc. All rights reserved.
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26
Hours Worked at Home in a Typical Work
Week
In a typical work week, how many total hours do you work at home …
Before, During and After Local Business Work Hours, and on Weekends?
RAEX
Hours Worked at
Home per Timeframe
Before
During
After
Weekend
Total
CVO
1.5
13.6
5.0
2.2
22.3
SW VPN
.84
6.5
3.7
1.9
12.9
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
27
Benefits of Working at Home (1 of 3)
What do you feel are the positive benefits that you and Cisco have
realized from telecommuting?
(Select all that apply; % of respondents)
100%
90%
79%
80%
70%
75%
SW
VPN
67%
63%
61%
59%
60%
50%
CVO
86%
48%
47%
47%
40%
30%
20%
Better morale
RAEX
Better employee
retention/recruiting
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Better operational
continuity (no
disruption of work from
outside effects)
Higher productivity
Better quality of life
28
Benefits of Working at Home (2 of 3)
What do you feel are the positive benefits that you and Cisco have
realized from telecommuting?
(Select all that apply; % of respondents)
100%
90%
CVO
89%
SW
VPN
78%
80%
73%
75%
70%
65%
59%
60%
56%
50%
50%
50%
48%
40%
30%
20%
Reduced commuting
time
RAEX
My employer benefits
from extra work time
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Cisco Confidential
Saving money (e.g. fuel,
vehicle expense, etc.)
Less Absenteeism
(sick/personal days)
Reduced office space
and less resources
required
29
Benefits of Working at Home (3 of 3)
What do you feel are the positive benefits that you and Cisco have
realized from telecommuting?
(Select all that apply; % of respondents)
100%
90%
80%
CVO
86%
78%
70%
68%
65%
65%
60%
58%
60%
SW
VPN
58%
50%
40%
30%
20%
10%
0%
1%
3%
4%
0%
More flexible work
schedule
RAEX
Reduced stress
© 2006 Cisco Systems, Inc. All rights reserved.
More control over
life
Cisco Confidential
More time to spend
with family
No benefits
realized
Other, reason not
listed
30
Negative Aspects of Working at Home (1 of 3)
What do you feel are the negative aspects that you have experienced
from telecommuting?
(Select all that apply; % of respondents)
100%
90%
CVO
80%
SW
VPN
70%
60%
50%
46%
41%
41%
40%
33%
30%
18%
20%
18%
12%
11%
10%
1%
4%
0%
Less visibility w/ mgr
RAEX
Decreased work/life
balance
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Fewer development
opportunities
No support
staff/colleague help
Lower productivity
31
Negative Aspects of Working at Home (2 of 3)
What do you feel are the negative aspects that you have experienced
from telecommuting?
(Select all that apply; % of respondents)
100%
90%
CVO
80%
SW
VPN
70%
60%
50%
41%
40%
37%
33%
34%
27%
30%
20%
14%
26%
17%
12%
8%
10%
0%
Longer work hours
RAEX
Cisco office
technology/software
not available at home
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
No mail delivery/pick-up
Feelings of social
isolation
Less recognition
32
Negative Aspects of Working at Home (3 of 3)
What do you feel are the negative aspects that you have experienced
from telecommuting?
(Select all that apply; % of respondents)
100%
CVO
90%
80%
SW
VPN
70%
60%
50%
42%
43%
40%
34%
37%
30%
20%
10%
11%
10%
3%
4%
0%
Disconnect from co-workers
as a result of no social
contact
RAEX
Fewer in-person meetings
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
No negatives realized
Other, reason not listed
33
En Síntesis…….
Formación
Profesional
Teletrabajo /
Telemedicina
Creemos que la
Cisco
Networking
Academies
Comunidad
nos pertenece a todos
Desarrollo sustentable
Agenda Digital
Muchas Gracias !!!!
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