Your business partner
The “Triple-play”
Hospitality
Solution
Meteor SE
© 2009 IMAGINE SOFT
1
Meteor SE : A new concept for hopistality servicing

Guest servicing through one « focal point » : your PMS

Multilanguage application (French, English, German, Italian, Czech, Slovak)
running under Windows

Double way functioning :
Autonomous : in case of PMS failure, performs as a Front-office to
provide full check-in & check-out functionnalities with TV, Internet and PBX
call loging and charging.
 Linked : works as a rich and secure gateway bewteen your PMS (Frontoffice) and your PBX, Pay-TV/VOD and Internet management systems.

Ideal for hospitality premises willing to deliver comfort and value added
services to their customers

An essential solution to increase revenue and customer satisfaction
© 2009 IMAGINE SOFT
2
Meteor SE : Full ”triple-play” management through PMS
Phone
Pay-TV / VoD
PSTN
© 2009 IMAGINE SOFT
Internet
Internet
Video
SP
3
Meteor SE :
Easy plug-and-play configuration
Automated configuration throught intelligent licence generation
© 2009 IMAGINE SOFT
4
Meteor SE :
Secured solution
Real time links supervision & alerting (on screen & emails)
Intelligent role based security access
© 2009 IMAGINE SOFT
5
Meteor SE :
Modern and robust design
Architecture : « Full Web »
Operating System : Windows XP Pro
Language : Java
Data Base System : MySQL
Application Server : Tomcat / Apache
© 2009 IMAGINE SOFT
6
Meteor SE : Rich scope of billing & hospitality services
GUESTS MANAGEMENT
 Guests « Check IN/OUT»
 Guests name & nationality display on Tel sets
 Bed-rooms relocation
 Guests directory
 DDI &« VIP » assignment
 Ballrooms management
WAKE-UP FACILITY
 Automatic multi-language management
 Real-time supervision & alerting
 Full events historical archiving
VOCAL SERVER
 Automatic multi-language management
 Notification (phone message lamp / TV)
 Adding / suppressing hand-sets
BEDROOMS MANAGEMENT
 Governess status
 Technical status
 Patrol management
 Mini Bar
 Multiple phone sets management
PAY-TV & VOD MANAGEMENT
 Ouverture /Fermeture des droits
 Greeting Message in clients language
 Login / « Internet »
 « View Bill » visualisation facture
Infos & messages marketing
 Room status
CONSUMPTION MANAGEMENT
 Time based & tarrif unit management
 Night Audit (Tel/TV/Internet)
 Billing & yeld management (Tel/TV/Internet)
 Traffic analysis (Tel/Internet)
 Business center mode (monthly billing on recap)
INTERNET MANAGEMENT
 Gest access research
CALL & COSTS SIMULATION
© 2009 IMAGINE SOFT
7
Meteor SE :
One stop Check-in operation . . .
Guest « Check-in »
 Room devoted opens « guest type » services
 Guest is registered in the directory :
name, forename, Kardex, gender, nationality
 Pbx directory is updated in synchronization
 Phone services allocated upon guest type (VIP) respect:
line class, DDI n°,fees rate, voice mail
 Depending on available systems, Internet & TV/VOD
services are allocated with guest type respect
© 2009 IMAGINE SOFT
8
Meteor SE :
. . . and one stop Check-out
Guest « Check-out »
 On screen and printed detailed
billing is generated for all guest
services consumptions (Phone,
TV/VOD & Internet)
 Room services desactivated
(external phone line access, voice
mail, TV/VOD & Internet)
 Pbx directory updated in synch

DDI n° re-allocated with queuing
© 2009 IMAGINE SOFT
9
Meteor SE :
Guests directory management
Directory guest card criterias lookup :
 Identification infos : Name, forename, gender, nationality, customer type (VIP, children)
 Stay infos : nroom n°, room type (simple/double,.. smoking/ non smoking), arrival date.
 Status infos : messages status (deposit, vocal, reception), wakeup status (on going, done,
no response), Technical status(TV, electricity, water, …).
 Phone line infos : DDI n°, voice mail allocation, class and instant status, number of
communications, last communication time stemp. consumption credit/debit/balance .
Guest & bedrooms instant lookup :
Guests list with :

Name

Room

DDI

Nationality

Customer type
Bedroom list with :
 Number
 Room status
 Technical status
 Wakeup status
 Voice mail status
© 2009 IMAGINE SOFT
10
Meteor SE :
Room status management
Bedrooms status checking by staff :
 Direct phone touch code by housekeeping staff.
 On-line PC lookup for operator or desk staff.
On line or printed bedrooms status with following infos (depending on setup) :
Housekeeper status :
• To be cleaned
• Ongoing cleaning
• To check
• Checked, ready, to hire
 Cleaned
 Unengaged
 Occupied, with last transaction time stemp
Global view of bedrooms :
• At one glance Front desk staff can visualize bedrooms availability for instant guests accomodation.
PMS (Front Office) linking
 All room status infos managed by Meteor SE are shared with PMS.
Patrol monitoring :
• The patrol management module enables realtime monitoring
for house keepers, technical & night watching staff through
simple phone pick-up and code touch-type.
• Management rules can depend on day/night differentiation,
localization with specific patrol parameters (staff & security
code IDs, route, time path).
• The module provides also full alerting & historical facilities.
© 2009 IMAGINE SOFT
11
Meteor SE :
Multi-language wake-up facility
Direct set-up with 3 modes
• Meteor SE management console by hotel
switchboard staff
• Front Office system for Front-desk staff
• Bedroom telephone hand-set in « vocal »
mode by the guest.
The guest is guided by vocal messages in his
own language (automated selection from up to
12 languages at « check-in »).
Vocal message at weaking time
• Pre-recorded natural messages with language
selection at « check-in ».
• From 6 (base pack) up to 12 languages
available : English, German, French, Italian,
Spanish, Dutch, Russian, Czech, Slovak,
Arabic, Japanese, Chinese (mandarin).
Multiple wake-ups facility
Real-time monitoring & reports :
• Direct on screen alerting on Front desk staff PCs
• Automatic preset phone number « alarm » call for 3rd level
• Origin and time-stemp tracing for each individual wake-up
• Full historical & statistical wake-up datas management with automated back-up facility
© 2009 IMAGINE SOFT
12
Meteor SE : Advanced Guest & Admin messaging facility
Admin and/or Bedrooms:
Voice mail lookup and listening :
 Messages notification through phone hand-set message lamp or TV screen (with TV/VOD option)
 Direct listening of voice mail system messages by guest either from his bedroom handset or on external
call (outside of the hotel)
 Manipulation with hand-set preset keys and vocal guide in guest own language (selected from up to 12
languages at « chek-in »).
 Listening of messages with automated selection or password identification, Nb of awaiting messages
annoucement , storage of listened messages, separation of new and already listened messages
Voice mail messages registration :
 Voice mail welcome : pre-recorded general message provided to incoming callers in one or two
languages.

Message registration :
- Message registering with automated selection of preset guest/recipient voice mail
- Direct voice mail message registering facility without ringing guest phone set in bedroom for Front
desk / operator staff.
Admin voice mail :
- Vocal kiosk
- Recording / answering
- Welcome message personalization & access code facilities
© 2009 IMAGINE SOFT
13
Meteor SE : Local advertising & internal communication
Advertising :
Self easy advertisement publishing :
 Using existing Web pages and/or whichever
electronic documents (photos, picture, text, . . )
one without IT or specific knowledge can create
flashy advertisment banners
 Once created hotel specific advertisment (Local
attraction, Taxi, Photos express editing,
restaurants, etc . . .) can be published/removed
on the flow through internet access portal and/or
TV (soon)
Internal communication:
Promote & communicate efficiently :
 Leveraga a unique and easy tool to better
communicate upon hotel services or special event
Maximize guest revenue generation :
•
A unique way to efficiently boost guets revenue
generation throught natural teasing
• No pain, maximum return coupled with full saving
effect for strong impact on guest comportment
© 2009 IMAGINE SOFT
14
Meteor SE :
Integrated rich call logging facility
 Lookup at phone effective consumption upon :
• period (from date to date),
• element to look at (extension, name, service, n° called, name, interfacing circuit),
• filters to apply ( cost limits, duration, number of taxes, timing and destination),
• the type of result to obtain : total / breakdown
 Zoom on each phone communication to obtain details.
 Call logging full rich printing facility
© 2009 IMAGINE SOFT
15
Meteor SE :
Billing follow-up
Night Audit :
Daily, weekly or monthly phone usage consumption reports for guests and staff.
 Total phone billing per bedroom / admin hand-set beetween two Night Audit with total /
breakdown figures
• Reports comparison between :
• Surcharged bedrooms extension consumptions (specific hotel charging to generate a
benefit)
• Effective bedrooms extension consumption (operator tariff)
• Effective admin extensions consumptions (operator tariff)
• Lookup at benefits and balance between guest applied surchage and costs generated by admin
traffic.
Billing :
Bill editing and printing on guest leave(check out), recap all guest phone communications
with surcharge tariff as per hotel set.
Unique and global billing. Billing recap all phone consumptions from guest bedroom extension but
also for all secondary extensions like ballrooms, booths or other places which have been associated to hos
profile during stay. This way, the guest dispose of a unique and global bill.
© 2009 IMAGINE SOFT
16
Meteor SE :
Call traffic analysis facility
 Analysis of phone incoming / outgoing trafic flow by :
• type of user (subscriber, operator, circuits and bundles)
• type of communication (incoming, outgoing).
 Analysis apply to communications :
• handled, succeeded, not succeeded
• aborted on no reply from correspondent, from operator
 Gathered datas are processed upon :
• number of calls
• ringtone length / wait
• conversation length
• calls peak
© 2009 IMAGINE SOFT
17
Meteor SE :
Internet systems integrated management
Interfacing with market leader systems
• Ucopia
●
IP3 Teledex
• Ant Labs
●
Zyxel
• Locatel
●
Nomadix
• Guest Access
●
Netinary
Pass opening at Check-In with secured password granting
Full data exchange & control through PMS (Front-office)
Statistics, usage & billing assessment
© 2009 IMAGINE SOFT
18
Meteor SE :
Pay-TV & VOD systems integration
Interfacing with market leader systems
• Quadriga
●
Eona
●
Ipso TV
• Locatel
●
Vianeos
●
more to come …
Pass opening at Check-In or on-line through Front desk
Full data exchange & control through PMS (Front-office)
Statistics, usage & billing assessment
© 2009 IMAGINE SOFT
19
Meteor SE :
Multiple premises on-line management
BACK OFFICE SERVER
USER INTERFACE
Gateway / Firewall
Web Services
Web Services
Web Services
© 2009 IMAGINE SOFT
Web Services
INTERNET
20
Web Services
Meteor SE :
»
Hotel chains :










»
ACCOR Group (Ibis, Novotel, Mercure, Sofitel)
STARWOOD (Campanile, Kyriad, Bleu Marine, Le Meridien)
HILTON
INTERCONTINENTAL (Holliday' Inn)
RADISSON Group
JURYS & DOYLE
WARWICKS
MANOTEL
MOVENPICK
MED, JURYS & DOYLE, LE MERIDIEN, STARWOOD, RADISSON, WARWICK
Holiday Resorts :




»
A wide and recognized expertise
CLUB MEDITERRANEE
PIERRE & VACANCES
RESIDENCE MAEVA
MER MONTAGNES & VACANCES
Palaces and “Grands Hôtels” :

Ritz Paris, Royal Montceau, Lotti, Sofitel Sevres, Meridien Montparnasse, Le Scribe,
Grand Hotel de Monaco,

Colombus Monaco, Beach Plazza Monaco, Amigo Bruxelles, Royal Luxembourg,
Ambassador Genève, La Reserve, Marriott Londres
© 2009 IMAGINE SOFT
21
Meteor SE :
Summary

Suited our solution is totally suited to hospitality specifics. It can work in « PMS
mirroring » or stand-alone mode for triple-play service enabling & billing with the real
payoff of centralized automated guests management.

Efficient ou system fully manage whichever triple-play services you want to offer to
your customers with an easy control of surcharges and specific (VIP) tariff backed by
detailed billing.

Global our solution can be linked with a large variety of PMS and triple-play systems
acting as a global gateway for full data exchange as a real « focal point » management
tool.

Easy our solution puts you in total control for triple-play services costs and revenue
management without the worry of multiple-system training and servicing.

Top rated multilingual vocal applications like wake-up and messaging facilities coupled
with Internet and TV services are high value for nowadays customers; such array of
services generates « top ranking » value to your hotel.

Opened full web architecture coupled with unlimited « per head license » and multipremises management facility make the solution definitely « open » whichever
configuration encountered.

Progressive with its modern architecture and our close partnerships with PMS editors
and triple-play manufacturers, Meteor SE will cope with your future changes.
© 2009 IMAGINE SOFT
22
Meteor SE :
For Guests satisfaction . . .
THANKS
AVAD GmbH Viktor-Franz-Strasse 15 A-8051 Graz - Tel. +43 (0)316 258 258 - [email protected]
Copyright © - 2009 All Rights Reserved
© 2009 IMAGINE SOFT
23
Descargar

Title / Company - Unternehmen