Student Satisfaction Survey
2007
• Administered to 210 randomly selected lecture & lab courses,
including courses from all campuses and all levels (response
rate = 90%)
• A total of 3,644 surveys were completed
• The gender of the respondents was representative of the
spring 2007 enrollment. Hispanic respondents were slightly
over-represented and black respondents were slightly underrepresented.
• Students on the partner campuses were over-sampled.
Students attending the Boca Raton Campus were slightly
under-represented in the sample. Juniors and graduate
students were over-represented.
• Financial aid recipients were under-represented in the
sample.
How would you rate your overall experience at FAU?
100%
90%
80%
70%
Very positive
Somewhat positive
Neither positive nor negative
Somewhat disappointing
Very disappointing
60%
50%
40%
30%
20%
10%
0%
Lower
Division
Upper
Division
Graduate
How would you rate your overall experience at FAU?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
UP
A
CA
en
ce
Sc
i
Nu
rs
in
g
Ho
no
rs
g
En
gi
ne
er
in
n
Ed
uc
at
io
Bu
si
ne
ss
ci
en
ce
al
S
ed
ic
Bi
om
Ar
t
&
Le
tte
rs
0%
Very positive
Somewhat positive
Neither positive nor negative
Somewhat disappointing
Very disappointing
How would you rate your overall experience at FAU?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Boca Raton
Davie
Ft. Lauderdale Port St. Lucie
Jupiter
Very Positive
Somewhat Positive
Neither positive nor negative
Somewhat disappointing
Very disappointing
Was FAU your first choice? (by current level)
Percent responding "yes"
Freshman &
Sophomores
47%
Juniors & Senior
(native)
52%
Juniors & Senior
(CC Transfer)
66%
Graduate Students
74%
0%
20%
40%
60%
80%
100%
What factors were important in your decision to
attend FAU?
Location
82%
42%
Academic programs
Low cost
36%
20%
Reputation
Financial aid
16%
12%
Size
Facilities
7%
2%
Only school admitted
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
Which students report the most positive
FAU experience?
• Those who chose FAU for its reputation for quality, and for
academic programs.
• Those for whom FAU was first choice of institution.
• Graduate students
• Students in Business and Education
• Those who attend the Jupiter and Treasure Coast campus
• Hispanic students
Do you intend to transfer to get your degree?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Freshman
Sophomore
No
Probably Not
Junior
Possibly
Yes
Senior
Have you been a Stopout?
16%
84%
No
Yes
Why did you stop out?
50%
40%
30%
23%
20%
20%
20%
14%
9%
10%
7%
6%
Academic
probation
Health
problems
0%
Job
Family
responsibilities responsibilities
Financial
concerns
Other reasons Couldn't get the
classes I
needed
Number of hours employed per week
Graduate
Upper division
Lower division
0%
10%
20%
30%
None
40%
1-20
50%
21-39
60%
70%
40 or more
80%
90%
100%
Percent of students who are first generation college
attendees (neither parent graduated from college)
100%
80%
60%
50%
45%
40%
39%
43%
37%
27%
36%
29%
26%
39%
35%
30%
30%
15%
20%
2005
2007
Al
l
na
l
In
te
rn
at
io
hi
te
W
Am
er
ic
an
Na
tiv
e
Hi
sp
an
ic
Bl
ac
k
As
ia
n
0%
What is the primary language spoken in your home?
16.5%
83.6%
English
Other
Primary Language Spoken in Students’ Homes
Spanish
50%
Creole
15%
Portuguese
6%
French
4%
Russian
4%
Chinese
3%
Cantonese
2%
German
2%
Other Languages
15%
0%
20%
40%
60%
80%
100%
Student Satisfaction with
AVAILABILITY
of FAU Programs and Services
Availability of:
Faculty in your degree program
Courses in your degree program
Library services
Computer technology
Campus bookstore
Places to study
Advising by faculty
Advising in college advising office
Food services
Freshman advising services
Health services
0%
10%
20%
Excellent
30%
Good
40%
Fair
50%
Poor
60%
70%
80%
90% 100%
Unaware or did not use
Availability of: (cont'd)
Distance learning courses
Recreational and intramural programs
Tutoring services
Career development services
Student employment services
On-campus housing
Counseling and Psychological Services
International student services
Disabled student services
Ombudsman
0%
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Excellent
Good
Fair
Poor
Unaware or did not use
Availability of courses in your degree program
(undergraduate)
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
C
AU
PA
ce
Sc
ie
n
g
ur
si
n
N
rs
H
on
o
g
rin
ne
e
at
io
n
Ed
uc
us
i
B
En
gi
A
rts
&
Le
tte
ne
s
s
rs
0%
Excellent
Good
Fair
Poor
Availability of courses in your degree program
(graduate)
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
B
io
m
A
UP
A
A
C
Sc
ie
nc
e
ur
si
ng
N
En
gi
ne
er
in
g
at
io
n
us
in
es
s
B
Ed
uc
rts
&
Le
tte
ed
rs
ic
al
Sc
ie
nc
es
0%
Excellent
Good
Fair
Poor
Availability of courses in your degree program
(upper division)
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
40%
50%
60%
Excellent
Good
Fair
70%
Poor
80%
90%
100%
Availability of courses in your degree program
(graduate)
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
40%
Excellent
50%
60%
70%
Good
Fair
Poor
80%
90%
100%
Availability of advising in college advising office
(undergraduate)
Arts & Letters
Business
Education
Engineering
Honors
Nursing
Science
CAUPA
0%
10%
20%
30%
Excellent
40%
Good
50%
60%
Fair
Poor
70%
80%
Did not use
90%
100%
Availability of faculty advising
(undergraduate)
Arts & Letters
Business
Education
Engineering
Honors
Nursing
Science
CAUPA
0%
10%
20%
30%
Excellent
40%
Good
50%
60%
Fair
Poor
70%
80%
Did not use
90%
100%
Availability of faculty advising
(undergraduate)
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
Excellent
40%
Good
50%
60%
Fair
Poor
70%
80%
Did not use
90%
100%
Availability of library services
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
Excellent
40%
Good
50%
60%
70%
80%
Fair
Poor
Did not use
90%
100%
Availability of computer technology
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
Excellent
40%
Good
50%
60%
70%
80%
Fair
Poor
Did not use
90%
100%
Availability of food services
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
40%
50%
60%
70%
80%
Excellent
Good
Fair
Poor
Did not use
90%
100%
Student Satisfaction with
QUALITY
of FAU Programs and Services
Quality of:
Library services
Courses in your degree program
Faculty in your degree program
Computer technology
Places to study
Advising by faculty
Health services
Campus bookstore
Career development services
Distance learning courses
0%
10%
20%
30%
40%
Excellent
50%
60%
Good
Fair
70%
Poor
80%
90%
100%
Quality of: (cont'd)
Advising in college advising office
Recreational and intramural programs
Student employment services
Counseling and psycholigcal services
On-campus housing
Disabled student services
Tutoring services
Freshman advising services
International student services
Food services
Ombudsman
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100
%
Excellent
Good
Fair
Poor
Quality of courses in your degree program
(undergraduate)
Arts & Letters
Business
Education
Engineering
Honors
Nursing
Science
CAUPA
0%
10%
20%
30%
40%
50%
60%
Excellent
Good
Fair
70%
Poor
80%
90%
100%
Q u a lity o f c o u rs e s in yo u r d e g re e p ro g ra m
(g ra d u a te )
A rts & L etters
B io m ed ical S cien ces
B u sin ess
E d u catio n
E n g in eerin g
N u rsin g
S cien ce
CAUPA
0%
10%
20%
30%
40%
50%
E xcellent
G ood
60%
F air
70%
P oor
80%
90%
100%
Quality of faculty in your degree program
(undergraduate)
Arts & Letters
Business
Education
Engineering
Honors
Nursing
Science
CAUPA
0%
10%
20%
30%
40%
Excellent
50%
60%
70%
Good
Fair
Poor
80%
90%
100%
Quality of faculty in your degree program
(graduate)
Arts & Letters
Biomedical Sciences
Business
Education
Engineering
Nursing
Science
CAUPA
0%
10%
20%
30%
40%
Excellent
50%
Good
60%
Fair
70%
Poor
80%
90%
100%
Quality of advising in your college advising office
(undergraduate)
Arts & Letters
Business
Education
Engineering
Honors
Nursing
Science
CAUPA
0%
10%
20%
30%
40%
50%
Excellent
Good
60%
Fair
70%
Poor
80%
90%
100%
Quality of advising by faculty
(undergraduate)
Arts & Letters
Business
Education
Engineering
Honors
Nursing
Science
CAUPA
0%
10%
20%
30%
40%
50%
Excellent
Good
60%
Fair
70%
Poor
80%
90%
100%
Quality of food services
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
40%
50%
60%
70%
Excellent
Good
Fair
Poor
80%
90%
100%
Quality of computer technology
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
40%
50%
60%
Excellent
Good
Fair
70%
Poor
80%
90%
100%
SATISFACTION
with FAU Programs and Services
Satisfaction with:
Class size
Application/admission
process
Process for paying
tuition and fees
FAU information on the
web
Web registration
Feeling of safety and
security
Faculty concern for you
Helpfulness of staff
0%
Very satisfied
10%
20%
Satisfied
30%
40%
Dissatisfied
50%
60%
Very dissatisfied
70%
80%
Did not use
90%
100%
Satisfaction with: (cont'd)
In-person registration
procedures
Involvement on campus
Financial aid award
process
Social and cultural
activities
Campus media
Student government
Parking
0%
Very satisfied
10%
20%
Satisfied
30%
40%
Dissatisfied
50%
60%
Very dissatisfied
70%
80%
Did not use
90%
100%
Satisfaction with class size
Arts & Letters
Business
Education
Engineering
Honors
Nursing
Science
CAUPA
0%
10%
20%
30%
Very satisfied
40%
Satisfied
50%
60%
Dissatisfied
70%
80%
90%
Very dissatisfied
100%
Satisfaction with faculty concern
(undergraduate)
Arts & Letters
Business
Education
Engineeering
Honors
Nursing
Science
CAUPA
0%
10%
20%
30%
Very satisfied
40%
Satisfied
50%
60%
Dissatisfied
70%
80%
Very dissatisfied
90%
100%
Satisfaction with feeling of safety and security
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
Very satisfied
40%
Satisfied
50%
60%
Dissatisfied
70%
80%
Very dissatisfied
90%
100%
Satisfaction with helpfulness of staff
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
Very satisfied
40%
Satisfied
50%
60%
Dissatisfied
70%
80%
90%
Very dissatisfied
100%
Satisfaction with parking
Boca Raton
Davie
Ft. Lauderdale
Port St. Lucie
Jupiter
0%
10%
20%
30%
Very satisfied
40%
Satisfied
50%
60%
Dissatisfied
70%
80%
90%
Very dissatisfied
100%
Trends in Student Satisfaction:
1998 - 2007
What factors were important in your
decision to attend FAU?
100%
90%
80%
Low cost
70%
Location
Reputation
60%
Size
50%
Academic Programs
Facilities (added in 2007)
40%
Scholarship/ Financial Aid
30%
Only school Admitted
20%
10%
0%
1998
2001
2003
2005
2007
Was FAU your First Choice (Freshman Only)
100%
90%
80%
52%
49%
49%
51%
70%
60%
No
Yes
50%
40%
30%
48%
51%
51%
49%
2001
2003
2005
2007
20%
10%
0%
Do you intend to transfer to get your degree?
(Lower Division Undergraduates)
100%
90%
19%
20%
20%
29%
28%
30%
16%
80%
70%
32%
60%
50%
40%
20%
21%
19%
20%
32%
31%
32%
32%
2001
2003
2005
2007
30%
20%
10%
0%
Yes
Possibly
Probably Not
No
Number of hours employed per week
100%
90%
21%
27%
25%
26%
26%
80%
70%
60%
32%
26%
25%
27%
25%
29%
26%
29%
50%
40%
24%
28%
23%
19%
21%
21%
20%
1998
2001
2003
2005
2007
30%
20%
10%
0%
40 or more
21-39
1-20
None
2003 to 2005
2005 to 2007
Library services
+
-
Instructors in your degree program
0
0
-
Student health services
+
+
+
0
0
Courses in your degree program
0
0
Career development Center services
+
+
Student employment services
0
+
+
Distance learning courses
+
0
Campus bookstore
0
+
++
+
0
0
0
0
+
+
Availability
Places to study
Advising by faculty
Advising in college advising office
On-campus housing
Freshman advising services
Tutoring Services
Food services
Availability of Courses in
your Degree Program
2005 to 2007
Undergraduate
Graduate
++
Business
-
Education
0
0
Engineering
0
0
Honors College
0
not rated
Nursing
0
0
Arts and Letters
Science
CAUPA
-
-
0
0
Availability of Faculty in
your Degree Program
2005 to 2007
Undergraduate
Graduate
Arts and Letters
-
++
Business
0
0
Education
0
0
Engineering
0
0
Honors College
0
not rated
Nursing
++
Science
-
CAUPA
-
0
0
Quality
Library services
Faculty in your degree program
Courses in your degree program
Places to study
Advising by faculty
Student health services
Advising in college advising office
Distance learning courses
Campus bookstore
Career development Center services
On-campus housing
2003 to 2005
2005 to 2007
+
0
0
0
0
0
0
0
0
0
0
+
+
+
+
++
0
++
++
Student employment services
0
Freshman advising services
+
Tutoring Services
0
Food services
+
+
++
0
0
0
0
0
Quality of Courses in your
Degree Program
2005 to 2007
Undergraduate
Graduate
Arts and Letters
-
++
Business
0
0
Education
0
0
Engineering
0
0
++
not rated
Honors College
Nursing
Science
CAUPA
-
0
0
0
Quality of Faculty in your
Degree Program
2005 to 2007
Undergraduate
Graduate
Arts and Letters
0
++
Business
0
0
Education
++
0
0
0
++
Not Rated
Nursing
0
0
Science
0
0
CAUPA
-
0
Engineering
Honors College
Satisfaction
Application/ admission process
In- person registration procedures
Web registration
FAU information on the web
Class size
Faculty concern with student progress &
success
Helpfulness of campus non-teaching staff
Sponsored social and cultural events
2003 to 2005
2005 to 2007
+
+
0
Not rated in 2003
-
+
+
0
0
0
+
+
0
Campus Media
0
0
Feeling of safety and security on campus
0
Opportunity for involvement on campus
0
Student government
0
0
0
0
-
Student Satisfaction Survey
Student Comments
2007
• There was only one open-ended question on
this year’s survey. It asked students to add
comments or concerns on any aspect of their
FAU experience. 38% of students wrote
comments (N=1,370)
• In addition three questions on this year’s survey
gave students the opportunity to write an answer
different from bubble-in choices.
Question 4. What factors were important in your
decision to attend FAU?
Bubble-In choices: Low cost, Location, Reputation, Size, Academic programs,
Facilities, Received FAU scholarship, Only school admitted
255 students chose “other” and specified additional information
Typical responses
•
“Accelerated nursing program”
•
“Close to home/ family”
•
“Had no other option”
•
“I was impressed by previous conferences and workshops I attended here”
•
“Only school I could get a job and still go to school”
Question 6. Do you intend to transfer to another
institution to complete your degree?
Bubble-In choices: No, Probably not, Possibly, Yes (if so why?)
128 students chose ‘Yes (if so, why?)’
Typical responses
•“Because I was not accepted into the nursing program”
•“Dislike my program and don’t like this town”
•“FAU does not offer the program I am interested in”
•“Not enough courses offered to finish degree”
•“Student life does not adequately fulfill my needs”
Question 7. A ‘stopout’ is a student who doesn’t enroll
for a fall or spring semester but later returns. Have you
ever been a ‘stopout’?
Bubble-in choices: Yes, No
Question 8: If so, why did you ‘stopout’?
96 students gave reason of ‘stopout’
Typical responses
•Accident”
•“Couldn’t decide on a major”
•“Had a baby”
•“Hurricanes”
•“Personal reasons”
•“I wanted to travel”
Question 19. Add any other comments or concerns,
especially if you are dissatisfied with any aspect of
your FAU experience.
1,370 surveys out of 3,644 had written responses to this question.
Top 10 categories for responses
1. Scheduling/ Availability
2. Parking
3. Faculty
4. Academic related issues
5. Advising
6. Food Services
7. Condition of buildings/ campus
8. Administration/ Staff
9. Bookstore
10. Campus life issues
Add any other comments or concerns, especially if you are
dissatisfied with any aspect of your FAU experience.
(N=1370)
Scheduling/ Availability
Parking
Faculty
Academic related issues
Advising
Food Services
Physical Plant/ condition of buildings
Adminstration/ Staff
Bookstore
Campus life issues
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Scheduling/ Availability Comments
(N=242)
26%
Degree specific; Request more courses in degree program
Conflicts with university class schedule; negatively affected
registration process
23%
19%
Classes not offered enough; want more classes offered
16%
Request more classes offered at northern campuses
12%
Want more evening and night courses
11%
Request more classes offered at Broward campuses
10%
Request more online courses
8%
Working student; scheduling conflicts
Close to graduation and find it challenging to locate available
courses
6%
1%
Cancelled classes
0%
10%
20%
30%
40%
50%
Scheduling/ Availability Comments
Students who requested more courses in their degree program (N=64)
Science
39%
Business
23%
Education
16%
CAUPA
9%
A&L
8%
Nursing
3%
Honors
2%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Typical Comments
Scheduling/ Availability
•
“Classes were available at conflicting times or not enough”
•
“I would like to see more courses listed in the catalog actually offered
especially for my major; if not, a projected schedule for when they will be
offered. Additionally, more information on career paths with each major.”
•
“ Please increase the number of open positions for the distance learning
courses. There are a lot of people working, and they need flexibility”
•
“In my program, classes are only offered once a year and only one time slot”
•
“I'm getting to the end of my degree and it is very hard to find the classes I
need to graduate”
Parking Comments
Summary
• The majority of parking complaints were short general statements
that described students dissatisfaction with the lack of available
parking.
• The vast majority of parking complaints came from commuter
students who primarily attended the Boca Raton campus.
• Many students complained about high parking fees.
• Students who specified the on campus location for parking
dissatisfaction were most frequently students who attend the Ft.
Lauderdale campus and students who park in Lot 9 and Lot 6 on the
Boca Raton campus.
Typical Comments
Parking
• “Parking is too expensive for what it is”
• “Need to put more adequate parking”
• “Need 30 minutes just to find a parking spot”
• “Please increase parking space. It's always a major problem. You
spend hours seeking a parking space.”
• “I am very dissatisfied with student parking. There is never parking
when needed in certain areas such as north end of the breezeway
by the Education building. It is frustrating to have to get to class late
because of it. It seems like student population grows but parking
doesn’t. Expanding parking lots is necessary”
Faculty Comments
(N=148)
21%
Complimentary remarks
20%
Student problem with specific faculty member (named)
14%
Feeling that faculty member(s) doesn't care about student(s) success
12%
Request higher quality faculty members
9%
Language barriers
Request more faculty members (quantity)
7%
Dislike faculty procedures
7%
Student problem with faculty in specific department (named)
4%
Student(s) insulted by professors
4%
1%
Dissatisfied with faculty who don't use Blackboard
0%
5%
10%
15%
20%
25%
Typical Comments
Faculty
•
“Very happy with my professors.”
•
“The professors are excellent, always attentive and available.”
•
“Not enough choice in professors for a class. Some students don't get along
with [omitted faculty], for example. But he is the only professor for a
required course.”
•
“Teachers need to be more concerned with students grades and be willing
to help those who work hard but grades may not reflect that.”
•
“Unavailability of professors, long time to respond to queries”
Academic Related Comments
Summary
•
The majority of academic related complaints described specific
degree programs and procedures within those programs that
students were dissatisfied with.
• Many students complained about specific courses and provided the
name of the course that caused their dissatisfaction.
• Working students most frequently complained that classes were too
difficult or too much work was given.
Academic Related Comments
(N=116)
Problem with departmental procedures/ Degree program
43%
Problem with class instruction
8%
Problem with specific class
8%
Classes are to difficult/ Too many assignments given
6%
Complimentary remarks
5%
Relevancy of coursework
5%
0%
5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Advising Comments
Summary
•
The majority of advising complaints were general comments
describing dissatisfaction with the advising process.
• Many students complained that advisors were not reactive to
complaints that were brought to the advisor’s attention.
• Many students provided the name of the advisor for whom they were
dissatisfied with.
• Working students most frequently complained that they had a
difficult time scheduling appointments with their advisor.
Typical Comments
Advising
• “Advisors should be more helpful, provide students with information
and should not discourage students.”
• “Need better advising – let students know prerequisites.”
• “I've been to different advising offices and each time the information
given is different. Very confusing and frustrating.”
• “Several student’s expressed concern with the 2007 summer
schedule to [omitted advisor] and our complaints went virtually
unheard.”
• “I get the impression that once you are a student it is up to you to find
out what you need and then advise yourself.”
Other categories used:
(in descending order of frequency)
•
•
•
•
•
•
•
•
•
•
•
•
•
General/ Other
Technology issues
Communications issues
Financial/ Cost related
complaints
Financial Aid/ Scholarships
OASIS
Library
Registrar/ registration
Housing
Admissions/ admission
process
Security/ safety issues
Complimentary remarks
Multi-campus issues
•
•
•
•
•
•
•
•
•
•
•
•
Field experiences/ internships
Student government
Distance Learning
Student Services
Commuter student issues
Non-traditional student issues
Feeling of belonging/
interaction
Test related (SAT, CLAST,
FTCE)
Athletic related
Traditional student issues
Controller/ payment process
Transportation
Typical Comments
Complimentary Remarks on FAU Experience
•
“FAU has improved significantly with its facilities and availability of
resources, that I have great things to say about it.”
•
“Florida Atlantic University has improved significantly. I like the cafeterias.
The counseling center helped me overcome the death of my aunt.”
•
“My experience has been wonderful. Almost all of my professors have been
either good or excellent.”
•
“FAU was very fun. It' s like a home away from home. I am graduating next
summer and I finished a 4 year program in 3 years. I wish I could stay longer
and experience more of this good FAU life.”
•
“FAU honors college is amazing!”
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Student Satisfaction Survey 2005