Unit 3
Consumer Rights and
Responsibilities in Health Care
Copyright © 2008 Delmar Learning. All rights reserved.
Objectives
• Spell and define terms.
• Explain the purpose of health care
consumer rights.
• Describe six items that are common to
the Resident’s Rights, the Patient’s Bill
of Rights, and the Client’s Rights in
Home Care.
Copyright © 2008 Delmar Learning. All rights reserved.
Objectives
• List three specific rights from each of
the three documents.
• Describe eight responsibilities of health
care consumers.
Copyright © 2008 Delmar Learning. All rights reserved.
Consumer Rights
• Three documents refer to health care
consumer’s rights:
– Resident’s Rights
– Patient’s Bill of Rights
– Client’s Rights
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Consumer Rights
• Facilities are required to have the bill of
rights translated into languages that are
common in the community
• If the patient cannot understand the
information due to a mental condition
– Bill of rights is given to his or her family
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Consumer Rights
• Staff are expected to be familiar with
and protect each patient’s rights
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Consumer Rights
• All persons working in health care
– Should be familiar with the document that
pertains to the facility they work in
• Supporting the rights of health care
consumers
– Contributes to more effective care
Copyright © 2008 Delmar Learning. All rights reserved.
Consumer Rights
• All of these documents
– Are similar and emphasize the rights of the
patient, resident, or client
Copyright © 2008 Delmar Learning. All rights reserved.
Consumer Rights
• Health care consumers have the right
to:
– Be treated in a respectful, dignified manner
– Have the benefit of open and honest
communication with caregivers
– Have a role in decision making for
treatment choices and planning of care
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Consumer Rights
• Health care consumers have the right
to:
– Be advised of their rights about advance
directives
• Documents that give instructions about a
consumer’s wishes for treatment if the
consumer is unable to communicate
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Consumer Rights
• Health care consumers have the right
to:
– Receive continuity of care
– Be informed of resources available for
resolving conflicts or grievances
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Responsibilities of
Health Care Consumers
• Providing for the rights of consumers will
not ensure quality care unless:
– Consumers are willing to fulfill certain
responsibilities
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Responsibilities of
Health Care Consumers
• These responsibilities include:
– Maintaining personal health care records
– Communicating openly with physicians and
other caregivers
– Providing information regarding past
hospitalizations and medications
Copyright © 2008 Delmar Learning. All rights reserved.
Responsibilities of
Health Care Consumers
• These responsibilities include:
– Informing physicians and other caregivers
if they anticipate problems with following
prescribed treatments
– Accepting responsibility for learning how to
manage their own health
Copyright © 2008 Delmar Learning. All rights reserved.
Responsibilities of
Health Care Consumers
• These responsibilities include:
– Asking for clarification if they do not fully
understand instructions or explanations
– Living a healthy lifestyle and avoiding
unnecessary risks of illness or injury
Copyright © 2008 Delmar Learning. All rights reserved.
Responsibilities of
Health Care Consumers
• These responsibilities include:
– Accepting financial responsibility for
payment of health care and providing
information for insurance claims
Copyright © 2008 Delmar Learning. All rights reserved.
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