Mayview Regional Service Area Plan
Quality Improvement/Outcomes
(QIO) Committee
May 13, 2009
1
Agenda for Today’s Meeting





Update on the closure and resource
development
Review of survey results
Discussion of county updates on
priority area plans
Update on family interviews
Wrap-up
Consumer/Family Satisfaction Team (CFST)
Surveys



People are interviewed every six months after
they are discharged from Mayview.
We first reviewed interview data in August 08.
We identified three priority areas for
counties/Steering Committee:
–
–
–
Social life, community integration, family
involvement
Work and education
Physical health/coordination with mental health
Surveys Completed by County
AL
BE
LW
WA
TOTAL
Number of people
surveyed at least
once
99
16
2
12
129
Number of people
with no survey
since discharge
29
6
3
6
44
Total number of
people
discharged before
8/1/08
128
22
5
18
173
Percent of people
with at least one
survey
77%
73%
40%
67%
75%
Included Surveys by Month
Is your life better since you left Mayview?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Allegheny
Beaver
No
No Response
Lawrence
Unsure
Washington
Yes
Ages of People Surveyed
60%
50%
40%
30%
20%
10%
0%
30 years or 31-40 years 41-50 years 51-60 years 61-70 years
younger
Allegheny
Beaver
Lawrence
Washington
over 70
years
How would you rate your social life?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Average
Excellent
Allegheny
No Response
Beaver
Lawrence
Poor
Washington
Unsure
Commonly Reported Activities
Allegheny
Church,
residential
activities, bingo
TV/movies,
reading, listening
to music
Beaver
Washington
Phoenix Center
Church
TV/movies
TV/movies
Listening to music Listening to music
Do you participate in any spiritual
activities?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Allegheny
Beaver
No
No Response
Lawrence
Unsure
Washington
Yes
Are you interested in participating in
other spiritual activities?



Allegheny: 19% (19 people) said yes (Bible
study, attending church, other activities)
Beaver: 25% (4 people) said yes (Bible study,
attending church, other activities)
Washington: No one answered yes
Peer Mentors
Allegheny
Beaver
Washington
Percent who
have a peer
mentor
49%
75%
58%
Percent who
want a peer
mentor
18%
13%
17%
Drop-in centers, clubhouses, psychiatric
rehabilitation, social rehabilitation
Allegheny
Beaver
Washington
Percent who
attend
40%
31%
58%
Percent who
want to
attend
16%
19%
8%
Does your family support you as much
as you want them to?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
People had similar responses
when asked if friends are
supportive
Allegheny
Beaver
Mixed
No
Lawrence
No Response
Washington
Yes
Do you want help connecting with your
family?



Allegheny: 14% (14 people) said yes
Beaver: 13% (2 people) said yes
Washington: 25% (3 people) said yes
Are you working or volunteering?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Allegheny
No
Beaver
No Response
Lawrence
Unsure
Washington
Yes
If NOT currently working, would you like
to work?

Allegheny: 44% (44 people) answered yes
–

Beaver: 13% (2 people) answered yes
–

Of these 44 people,66% felt they were ready to work
Both people felt they were ready to work
Washington: 42% (5 people) answered yes
–
80% (4 people) felt they were ready to work
If not currently volunteering, would you
like to volunteer?



Allegheny: 23% (23 people) answered yes
Beaver: 19% (3 people) answered yes
Washington: 25% (3 people) answered yes
Work/volunteer interests
Allegheny
Working
in a hospital
Cleaning/
housekeeping/
janitorial
Unsure/anything
Fast food/cook/
kitchen work
Working with seniors
Beaver
Singer/
actress
Unsure
Nurse/aide
Serve
dinner at
church
Washington
Pet
service
Kitchen work
Janitorial
Singing
professionally
Nursing or
criminal justice
Are you involved in any educational
activities? Or training activities?




Allegheny: 23% (23 people) are involved in
educational activities, 17% (17 people) are
involved in training
Beaver: 13% (3 people) are involved in
educational activities, 6% (1 person) is involved
in training
Washington: 25% (3 people) are involved in
educational activities, 33% (4 people) are
involved in training
Most opportunities were in group sessions
offered at residences or treatment providers
Are you interested in furthering your
education?




Allegheny: 36% (36 people) answered yes,
13% (13 people) were unsure
Beaver: 31% (5 people) answered yes
Washington: 42% (5 people) answered yes
Across counties, people were interested in
similar activities: GED, training in a trade,
college, computer skills, and tutoring in basic
skills (like reading and math)
Physical Health Appointments
Physical health
AL
BE
WA
Receiving routine
checkups for
your physical
health
81%
88%
75%
Rating your
access to
physical health
care (average or
excellent)
61%
81%
50%
Mental health &
physical health
care provider
communication
39% yes
23% unsure
44% yes
19% unsure
50% yes
25% unsure
Physical health (continued)
AL
BE
WA
Are you receiving
regular dental
care?
41%
answered
yes
50%
answered
yes
75%
answered
yes
How would you
rate your physical
health?
52%
answered
average and
27%
answered
excellent
56%
answered
average
and 38%
answered
excellent
42%
answered
average and
50%
answered
excellent
Additional health needs
County Progress Report on QIO Priority Areas



Allegheny
– Review of issues from CART survey
– Development of Consumer Integration Specialist survey
– CSP Review Meetings
– Consultation with CCBH care managers
Beaver
– Review and Updating of CSP documents
– BCBH Recovery Coordinators and Single Point of
Accountability
– PCP/Psychiatrist collaboration
Greene
– Involvement of Drop-In Center
– Use of CSP process
– Enhancement of Psych Rehab
County Progress Report, cont.


Lawrence
– Involvement and monitoring by of case
management staff
– County staff monitor and track through monthly
county progress report
Washington
– Involvement of CTT and BCM
– Facilitation of natural supports
– Involvement of Primary Point of Contact
– Develop skills in Illness Management and Recovery
to capitalize on opportunities
Family Interviews
Developed consent process, introductory
letters, and interview questions
 Piloting with surveys due this month
 Meet to make sure the process works,
final adjustments, before moving forward

Descargar

Mayview Regional Service Area Planning Process Allegheny