Rome - May 2002
The Application of
Decision Support
in the current Operations
Who is SITA?
Founded in 1949 by just 11 airlines.
– Now, 53 years later, we have over 700 members and 1,800
customers around the world generating over US$1.6B in annual
Offices in 220 countries with 8,600 staff speaking 85
different languages.
Know primarily for our Global telecommunications
capability & SITATEXT messaging but SITA is also...
– The #1 global provider of Airport technology with 145 airports using
our CUTE solution.
– The #2 global provider of integrated Flight Dispatch technology
with over 240 operators using our FBS (GraFlite) solution.
For the past 10 years we have been the Operations Control
arena with our FleetWatch solution.
Decision Support - Background
Current state of airline industry provides
a difficult backdrop to the current
Airlines are under increasing financial
pressure, both in terms of their cost base
and the ability to source new solutions
Impact of Operations
Operations Control has always had the
ability to effect airline performance
– Quality of the decision making
– The extent to which Operations can be
proactive rather than reactive
– Cost and the commercial impact of decisions
There is now renewed focus on the effect
of Operational decisions
Much effort and cost is expended to
provide optimal planning in an airline
– Aircraft Routing
– Crew Scheduling
– Maintenance Planning
– Staff and Equipment Planning
Murphy’s Law
Supporting ‘Decision Support’
To provide Decision Support it is
important first to provide a range of
information relating to the planned flight
Complexity of Decision Support:
Complexity of Decision Support:
Flight Planning
Flight Data Service
. WX
. Info Services
. Reservations
. Ticketing
A/C Movements
Flight Following
A/C Management
Logistics & Support
. Slots (x3)
. Overflights
. Fuel
. Loadsheet
. Handling
. Crew Accommodation
. Catering
. Line Maintenance
. De-ice, etc.
Cash Management
. Control/Planning
. Licensing
FleetWatch Decision Support
An essential element within FleetWatch
Decision Support is the ability to map
Business Processes within the system
– Aircraft assignment strategy
– Marketing needs
Protected flights
Sensitive flights
– Maintenance needs
– Crew, Aircraft and Airport constraints
Decision Support Levels
FleetWatch Decision Support operates on
three main levels
– User Initiated
Operations Problem Solver
– Alerting
A ‘Guardian’ providing warnings of undesirable
– Strategic
Evaluation of initial schedule and planning of
initial aircraft assignments
Decision Support
FleetWatch Decision Support proposes
solutions to the problems being
– Using the company rules and policies
User controls the parameters used by
Decision Support
– FleetWatch can consider solutions across
multiple fleets
Use of Decision Support
Different departments can make use of
the system
– Using task specific rule sets
Special rules can be created for nonroutine events
– Typhoons
– Industrial Action
Solution Management
Multiple solutions are proposed with
summaries of key parameters
– Including flight changes, delays, cost and
passenger and crew mis-connections
Solutions can be viewed within ‘what if?’
environment, further modified and reevaluated before saving or implementing
System Benefits
Decision Support provides airlines with
the best possibility to :– improve on-time performance
– minimize the financial impact of delays
– reduce crew disruption
– improve reliability of maintenance planning
And ultimately improve Customer
Further Information
If you would like more information about
FleetWatch or our other Flight Operations
solution portfolio which includes :
– Graphical Flight Planning
– Surface Weather / NOTAM data
– Graphical Weather
– Schedules Management
– Crew Training Management
Please come and visit us at our booth
Any Questions?

FleetWatch™ Services Geneva, 1st June, 2001