AGIFORS 2002 Rome - May 2002 AGIFORS 2002 The Application of Decision Support in the current Operations Environment Who is SITA? Founded in 1949 by just 11 airlines. – Now, 53 years later, we have over 700 members and 1,800 customers around the world generating over US$1.6B in annual revenues. Offices in 220 countries with 8,600 staff speaking 85 different languages. Know primarily for our Global telecommunications capability & SITATEXT messaging but SITA is also... – The #1 global provider of Airport technology with 145 airports using our CUTE solution. – The #2 global provider of integrated Flight Dispatch technology with over 240 operators using our FBS (GraFlite) solution. For the past 10 years we have been the Operations Control arena with our FleetWatch solution. Decision Support - Background Current state of airline industry provides a difficult backdrop to the current environment Airlines are under increasing financial pressure, both in terms of their cost base and the ability to source new solutions Impact of Operations Operations Control has always had the ability to effect airline performance – Quality of the decision making – The extent to which Operations can be proactive rather than reactive – Cost and the commercial impact of decisions There is now renewed focus on the effect of Operational decisions Optimization Much effort and cost is expended to provide optimal planning in an airline – Aircraft Routing – Crew Scheduling – Maintenance Planning – Staff and Equipment Planning Optimization? Murphy’s Law Supporting ‘Decision Support’ To provide Decision Support it is important first to provide a range of information relating to the planned flight Complexity of Decision Support: FleetWatch Complexity of Decision Support: Dispatch Flight Planning Flight Data Service . NOTAM . WX Customer/Passenger . Info Services . Reservations . Ticketing FleetWatch Freight/Cargo Baggage A/C Movements Flight Following A/C Management Maintenance Sales/Marketing Management Logistics & Support Services . Slots (x3) . Overflights . Fuel . Loadsheet . Handling . Crew Accommodation . Catering . Line Maintenance . De-ice, etc. Financing Cash Management Accounting Personnel/Crew . Control/Planning . Licensing FleetWatch Decision Support An essential element within FleetWatch Decision Support is the ability to map Business Processes within the system – Aircraft assignment strategy – Marketing needs Protected flights Sensitive flights – Maintenance needs – Crew, Aircraft and Airport constraints Decision Support Levels FleetWatch Decision Support operates on three main levels – User Initiated Operations Problem Solver – Alerting A ‘Guardian’ providing warnings of undesirable events – Strategic Evaluation of initial schedule and planning of initial aircraft assignments Decision Support FleetWatch Decision Support proposes solutions to the problems being experienced – Using the company rules and policies User controls the parameters used by Decision Support – FleetWatch can consider solutions across multiple fleets Use of Decision Support Different departments can make use of the system – Using task specific rule sets Special rules can be created for nonroutine events – Typhoons – Industrial Action Solution Management Multiple solutions are proposed with summaries of key parameters – Including flight changes, delays, cost and passenger and crew mis-connections Solutions can be viewed within ‘what if?’ environment, further modified and reevaluated before saving or implementing System Benefits Decision Support provides airlines with the best possibility to :– improve on-time performance – minimize the financial impact of delays – reduce crew disruption – improve reliability of maintenance planning And ultimately improve Customer Satisfaction Further Information If you would like more information about FleetWatch or our other Flight Operations solution portfolio which includes : – Graphical Flight Planning – Surface Weather / NOTAM data – Graphical Weather – Schedules Management – Crew Training Management Please come and visit us at our booth Any Questions?