AGIFORS 2002
Rome - May 2002
AGIFORS 2002
The Application of
Decision Support
in the current Operations
Environment
Who is SITA?

Founded in 1949 by just 11 airlines.
– Now, 53 years later, we have over 700 members and 1,800
customers around the world generating over US$1.6B in annual
revenues.
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Offices in 220 countries with 8,600 staff speaking 85
different languages.
Know primarily for our Global telecommunications
capability & SITATEXT messaging but SITA is also...
– The #1 global provider of Airport technology with 145 airports using
our CUTE solution.
– The #2 global provider of integrated Flight Dispatch technology
with over 240 operators using our FBS (GraFlite) solution.

For the past 10 years we have been the Operations Control
arena with our FleetWatch solution.
Decision Support - Background

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Current state of airline industry provides
a difficult backdrop to the current
environment
Airlines are under increasing financial
pressure, both in terms of their cost base
and the ability to source new solutions
Impact of Operations

Operations Control has always had the
ability to effect airline performance
– Quality of the decision making
– The extent to which Operations can be
proactive rather than reactive
– Cost and the commercial impact of decisions

There is now renewed focus on the effect
of Operational decisions
Optimization

Much effort and cost is expended to
provide optimal planning in an airline
– Aircraft Routing
– Crew Scheduling
– Maintenance Planning
– Staff and Equipment Planning
Optimization?
Murphy’s Law
Supporting ‘Decision Support’

To provide Decision Support it is
important first to provide a range of
information relating to the planned flight
Complexity of Decision Support:
FleetWatch
Complexity of Decision Support:
Dispatch
Flight Planning
Flight Data Service
. NOTAM
. WX
Customer/Passenger
. Info Services
. Reservations
. Ticketing
FleetWatch
Freight/Cargo
Baggage
A/C Movements
Flight Following
A/C Management
Maintenance
Sales/Marketing
Management
Logistics & Support
Services
. Slots (x3)
. Overflights
. Fuel
. Loadsheet
. Handling
. Crew Accommodation
. Catering
. Line Maintenance
. De-ice, etc.
Financing
Cash Management
Accounting
Personnel/Crew
. Control/Planning
. Licensing
FleetWatch Decision Support

An essential element within FleetWatch
Decision Support is the ability to map
Business Processes within the system
– Aircraft assignment strategy
– Marketing needs
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Protected flights
Sensitive flights
– Maintenance needs
– Crew, Aircraft and Airport constraints
Decision Support Levels

FleetWatch Decision Support operates on
three main levels
– User Initiated

Operations Problem Solver
– Alerting

A ‘Guardian’ providing warnings of undesirable
events
– Strategic

Evaluation of initial schedule and planning of
initial aircraft assignments
Decision Support

FleetWatch Decision Support proposes
solutions to the problems being
experienced
– Using the company rules and policies

User controls the parameters used by
Decision Support
– FleetWatch can consider solutions across
multiple fleets
Use of Decision Support

Different departments can make use of
the system
– Using task specific rule sets
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Special rules can be created for nonroutine events
– Typhoons
– Industrial Action
Solution Management

Multiple solutions are proposed with
summaries of key parameters
– Including flight changes, delays, cost and
passenger and crew mis-connections
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Solutions can be viewed within ‘what if?’
environment, further modified and reevaluated before saving or implementing
System Benefits

Decision Support provides airlines with
the best possibility to :– improve on-time performance
– minimize the financial impact of delays
– reduce crew disruption
– improve reliability of maintenance planning

And ultimately improve Customer
Satisfaction
Further Information

If you would like more information about
FleetWatch or our other Flight Operations
solution portfolio which includes :
– Graphical Flight Planning
– Surface Weather / NOTAM data
– Graphical Weather
– Schedules Management
– Crew Training Management

Please come and visit us at our booth
Any Questions?
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FleetWatch™ Services Geneva, 1st June, 2001