Information Management
The Way Forward
© 2008 Wipro Ltd - Confidential
Agenda
Trends in IT Investment
Challenges
and way the
forward
Perceived
Solution
Options
Case Studies
About Wipro
Perceived
Solution Options
© 2008 Wipro Ltd - Confidential
Worldwide IT spending
© 2008 Wipro Ltd - Confidential
India Govt. spending % comparison 2010
© 2008 Wipro Ltd - Confidential
Where are we spending?
Source: CIO nsight
© 2008 Wipro Ltd - Confidential
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Key Challenges – As we know
Profitability…
How do I Increase
revenue and reduce
Operating costs ??
Customer Retention &
Loyalty…
How can I identify, retain
and develop my highyielding customers and
win business from other
modes of transport???
Regulatory
Compliance….
How to ensure my
assets are managed in
line with regulatory
requirements ??
Operational Efficiency…
How do I ensure
optimal use of existing
capacity ??
How effectively am I
using my resources ??
Modernization…
How do I modernize
infrastructure without
adversely affecting
business??
Confidential © Copyright 2007 Wipro Ltd
© 2008 Wipro Ltd - Confidential
Technical Challenges – As we know
Dependency on Legacy Systems
Critical business processes (reservations,
operations, cargo operations) depend on
legacy systems that are hard to modify, costly
to maintain, and run on aging expensive
hardware
Complex Application Environments
Ageing Fragile Infrastructure
Years of custom development and
decentralized solutions have led to
complex application environments with
multiple data sources, complex
integrations, and several point solutions
with poor documentation and support
Strong focus on costs and low investments have
left railways with aging server, PC, and network
infrastructure making it difficult to support
24*7 operations across multiple continents
Shrinking IT Budgets
Shrinking IT budgets leave little room for
new investments in platforms although
need to replace and improve their aging
applications and IT infrastructure
Confidential © Copyright 2007 Wipro Ltd
© 2008 Wipro Ltd - Confidential
Leverage Information Asset
More than Traditional BI
Statistics
Retrospective
Descriptive
Process
expertise
Who, How, Why
Forward Looking
Prescriptive
Predictive Data
Mining
Information
Asset
Visualization
Descriptive Data
Mining
Reporting and
Dashboards
Optimization
Data
Master Data
Management
© 2008 Wipro Ltd - Confidential
Confidential © Copyright 2007 Wipro Ltd
Information
Management
Enterprise
Information
Architecture
How to reduce cost?
How increase operational efficiency?
How to manage increasing demands?
How to retain high value customers?
What-If a new route gets added?
Events &
Alerts
Enterprise
Data Quality
•
•
•
•
•
Ad Hoc
Query
Simulation
Data
Governance
Get Answers For Specific questions
Forecasting
Metadata
Management
Business Process
Expertise & Advanced
Analytics Skills
Moving Ahead
What
Business Processes (Strategy, Planning)
Analysis Geared Towards A Purpose
e.g. Forecasting, Performance Measurement,
Optimization Etc.
Business Processes (Operations, Finance)
Business Processes (Customer Management)
Case Studies
© 2008 Wipro Ltd - Confidential
Corporate Active Data Warehouse –Leading
Life Insurance Provider
Triggers
Market Dynamics
Deregulation / New competitors
Shrinking customer loyalty
Higher expectations & better informed
Changing Customer Behavior
Relationship
Management
Reporting
Product
Development
Service
Delivery
Analytics
Active Enterprise Data Warehouse
Enterprise Application Integration Framework
© 2008 Wipro Ltd - Confidential
Transformation Programs






Develop an active decision support environment
Integrate data from existing systems for the purpose of query, analysis and reporting
Provide ready access to relevant information sources and tools for analysis, manipulation
and presentation of data by users at all levels
Allow for the rapid response to requests for information from many sources
Integrate and cross-relate information from disparate sources for cross-selling and upselling
To use the corporate data warehouse infrastructure for implementing corporation’s CRM
vision and strategies
S.No
.
System Criterion
(Phase I)
1
Volume of Raw Data
8 TB
15 TB
30+ TB
2
No. of Policies
220 million
250 million
300 million
3
Estimated users for
CADW MIS/DSS
(Concurrent)
500–
600(200)
100-200(25)
20002500(1000)
1000-1200
(100)
40005000(2000)
1800-2000
(200)
© 2008 Wipro Ltd - Confidential
(Phase II)
(Phase III)
Implementation milestones & Benefits
ETL &
DATA De-Duplication
SOURCE
SYSTEMS
computer
computer
z
TIBCO RV BUS
computer
S
T
A
G
I
N
G
A
R
E
A
computer
Flat
Files
DATA
STORAGE
Enterprise
Data
Warehouse
DATA ANALYSIS
& REPORTING
SCV
MIS / Ad hoc
Reports
OLAP Reports
DM2
Data Mining
M E T A D A T A
Teradata Metadata Services
Phase 1

EDW setup to be the single
repository for all enterprise data
for reporting
Phase 2
Phase 3

All policy data in EDW

100% of all customers in SCV

Enhanced MIS / DSS Reports

Event Driven Reporting

92% customers integrated into SCV

Predictive Modeling

Integration with Campaign Mgmt
system

Customer profitability

Campaign effectiveness

70% of all customers integrated
into SCV

Single Platform for Customer
Services


Single premium payment reminder
instead of multiple letters
Customer segmentation and Data
mining

Lead generation, Data Mining

MIS / DSS Reporting
“ Program implemented by Wipro is projected to achieve five year ROI in the first year by enhancing customer
responsiveness & satisfaction “
© 2008 Wipro Ltd - Confidential
Legacy Migration –Leading Life Insurance
Provider
Design & Implement FEAP @ Branch
FEAP Testing
•
•
•
•
Centralize FEAP @ Divisions & Testing
Phase II
UI Layer Separation
DB layer Migration to MySql
Business Logic exposed as web service
Separate Access Control in COBOL
Procurement & General Services section
Change DAL layer to access MySql
Data Migration
Modify Batch programs
UI Testing
Functional Testing
Performance Testing
User Acceptance Testing
Pilot Rollout @ Branches
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Change database to selected RDBMS
Data model changes
Centralize data at DO level
Setup external access control & integrate
Modify code for DO consolidation
Modify FEAP interfaces for DO operation
Modify print & reporting for local print
Introduce multi-lingual support
Enhance feedback system
Testing – UI, Functional, Performance, SOA
Setup DRS @ Zonal Level & Rollout
•
•
•
Implement BSS @ ZO
Replication of trans, from DO to ZO
Rollout to a DO & ZO
Setup Central Office & Training
Develop Rollout Scripts
Setup Server @ Brach with req. TPS
Migrate data at branch
Carry out dry run at branch
Health Professionals Licensing Department
•
•
•
•
Implement CCC for administration
Implemented CGS for internet users
Implement CHD for Support
Training for support & rollout
Training & Support for Rollout
•
•
•
Train administrator at selected branches on rollout
Provide rollout scripts in easy to use form
Support queries from Rollout
Phase
III
Phase I
•
•
•
•
•
•
•
•
Code Standardization & CoE Setup
•
•
•
Code modulation, refinement
Setup of Testing CoE
Documentation
Support & Help Desk
© 2008 Wipro Ltd - Confidential
Phase 2 – DO-ZO Architecture
• Open Source, Open Standards based Solution
• Single stack Open Source (Sun) Solution for core features
• Browser based local printing inspite of centralization @ DO
• Centralized Command Center to monitor all solution components
• Central Gateway Server with HTTPS for Internet users
• Automation of batch processes at Divisions
• Highly Available, Scalable DR solution with NR Time data replication
• DB based archival & retention based on policies
• Enhanced maintainability of new FEAP
© 2008 Wipro Ltd - Confidential
Largest e-Governance Project in India
▶ Enabling healthcare - Impacting the lives of over 50 Million beneficiaries
▶ First complete open source grounds up ERP development
▶ Real-time healthcare and ERP solutions at over 2200 locations
▶ Creation of one of the largest medical records database in the world –
healthcare network of 150 hospitals, 1400 dispensaries catering to 50 Mn+
people
▶ Largest roll out of Unique Biometric photo identification with Largest roll out
of identity cards in India – 20 million
▶ Largest fingerprints Database in India – 50 million
4500+ person months of software development
Using multiple technologies --- Open Source, Microsoft, SAS !!
Software to run for 7000 concurrent users
4440 WAN links on MPLS !!
UPS and Backup power Inverters for 2008 locations !!
Rollout of 40000 desktops & 15000 peripherals across 2220 locations !!
Change Management & Training for 40000 employees
© 2008 Wipro Ltd - Confidential
Critical Success Factors
Recognizing the need for an effective BI/DW
Environment based on the right architecture is vital.
Right BI Partner
The belief that "you build it, they will use it" is wrong. Business Motivation
Make the BI environment an integral part of the
decision making process.
Set clear business objectives for the business
intelligence solution.
© 2008 Wipro Ltd - Confidential
Strong Analytical Culture
Strong Management Sponsor
About Wipro
October 3, 2015
© 2008 Wipro Ltd - Confidential
17
Overview – IT Services and Products
$ 5.1*
840
97891**
US $ Billion
in Revenues
Global Clients
Associates
Sustained
growth
Partner to
industry
leaders
Attracts
the
best talent
CAGR of 34% in the
last 5 years for IT
services
191 Fortune
1000/ global 500
clients
97891 associates
from 57
nationalities
Part of NYSE’s
Technology-MediaTelecom (TMT)
Index, NSE Nifty
Index & BSE Sensex
840 active clients
as on Sep 30,
2009 with a
repeat business
ratio of over 95%
One of the top 3
recruiters in India
50+
Centers of excellence
Industry
expertise
Over 50 CoEs to
develop technology &
domain accelerators
solutions
54
Countries
Global
presence
72 Global
Development
Centers
Emerging Technology
Themes for FY 09-10:
Green, Cloud, Open
Source , Mobility,
Information
Management,
Collaboration, Social
computing
•* Includes IT services business and Products (2008-09)
•(Products revenue - as per Indian GAAP converted to USD based on realized exchange rate of IT Services business)
Confidential © Copyright 2009 Wipro Ltd
© 2008 Wipro Ltd - Confidential
**Includes IT business and BPO
18
Introducing Wipro
Services Diversity
Enterprise
Telecom
BFSI
Government
Consult
Architect Integrate
Manage
Sustain
Partner for the complete IT Lifecycle
Consulting
Infrastructure Products
Six Sigma and HR Process, Enterprise
Architecture, IT Governance, e-Governance,
Security Governance, Strategic Cost Reduction
Business Solutions
Networking, Personal, Enterprise, HPC,
Storage, Call centre, Software, Enterprise
Management and Security
Professional Services
Business Applications, E-Enabling, Third Party
Testing, DW/BI, Application Maintenance,
System Integration, Manage IT- Data Centre, Enduser, Help Desk, Telecom Management, Application
Support
Total Outsourcing
IT, Process Strategy formulation and
alignment to business
© 2008 Wipro Ltd - Confidential
Wipro’s BI & IM Practice - A Snapshot
Rated #1 in ‘Ability to execute BI & PM’ among Indian IT Service Providers
Best Practices
BI & IM Center of Excellence
Deepening of Skills
Process Models
Knowledge Management
© 2008 Wipro Ltd - Confidential
Re-Useable Frameworks
Services Spectrum
Technical Support
• Banking,
•Manufacturing
•Retail, CPG & Distribution •Travel, Transport & Hospitality Finance,
Securities &
•Energy & Utilities
•Hi tech, Media/Publishing
Insurance
•Healthcare & Life Sciences •Transportation & Logistics
• Telecom
Domains
New Tools & Technology
Facets & Figures
•India’s First Dedicated BI & IM Practice With Over 4500
Consultants & More Than 10 Years Existence
•Strong Vertical Alignment
•Proven Frameworks & Process Models
•Well established global delivery model
•Innovative Engagement Models
•Alliances With Leading BI & IM Vendors
•Large Investments In Dedicated Center of Excellence (CoE)
•More than 160 Clients
- As per Gartner MQ 2008
Thank You
October 3, 2015
© 2008 Wipro Ltd - Confidential
21
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