Quality and San Juan
College
Dr. Carol Spencer
About San Juan College
Humble Beginnings…
SCJ Student Center 1974
Student Head Count 797
Enrollment Growth
Fall End-of-Semester
9,000
8,000
7,000
6,000
5,000
Student Count
4,000
3,000
2,000
Annual FTE
1,000
19
82
19
83
19
84
19
85
19
86
19
87
19
88
19
89
19
90
19
91
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92
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93
19
94
19
95
19
96
19
97
19
98
19
99
20
00
20
01
20
02
0
San Juan College Today
Fall 2002 Student Count 8,196
Quick Quality Basics
“Seek profound knowledge
and learn.”
Quality Education
An Evolution
Concepts
Values
(Deming)
TQM
Malcolm
Baldrige
Act
1982
Educational
Criteria
Established
Quality-based
Accreditation
AQIP
QUALITY
Tools
Values
Systems
Core Values
Visionary Supportive Leadership
 Learning-Centered Education
 Organizational and Individual Learning
 Valuing Faculty, Staff, and Partners
 Agility
 Focus on the Future
 Managing for Innovation
 Public Responsibility and Citizenship
 Focus on Results and Creating Value
 Systems Perspective

Leading and Communicating
Understand
Needs
Information
and Analysis
at Every Step
Setting
Objectives
and Planning
Performance
Measures
Faculty and
Staff
Development
Educational
Design
Delivery
Tools

Processes that aid
in gathering and
synthesizing
information
Ingredients for Success
Absolute leadership commitment
 A leadership system to support shared
governance
 Champions who never give up
 Allowing people to grow and learn at
their own pace
 Allowing the shared leadership system
to mature through collaboration
 A long-term framework

SJC’s Quality Journey

1995
1996
 1997
 1998

Our first attempt at quality
training and learning
Lost
Still Lost
Some Understanding –
Pockets of Quality
– Thinking about learning objectives and outcomes
– Teams emerge
– Most quality attempts are in parts of administration

1999
We start to figure it out!
SJC’s Quality Journey

1999
–
–
–
–
–
Fact-based decision making
Leaders start to walk-the-talk
Faculty involvement
Quality Councils established
We write our first quality application
2000
 2001
 2003

We start to figure it out
State Award – We’re amazed
Momentum and AQIP accreditation
Maturing
– Working to fully integrate a leadership system
– Resource deployment linked to strategic-planning
– Meaningful performance indicators
Leadership System Development
Quality Councils
Faculty
Students
Stakeholders
Administrators
Staff
Leadership and Planning System
Quality Councils organized around core competencies
College Association
Associated
Students
Faculty
Community
Linkages
Council
Professional
Staff
Student
Support
Council
Student
Learning
Council
Core
Council
Organizational
Development
Council
Technology
Council
Support
Staff
Leadership and Planning System
Strategic Plan
Key Performance
Indicators
Operational/Budget Plan
Proposal/Recommendation
What the system does…

Scans the environment.

Synthesizes what we have learned.

Acts upon what we have learned through our
council structure and strategic planning.

Attacks the key strategic challenges by identifying
the “critical few” activities.

Implements recommendations and action projects.

Allocates resources.

Measures outcomes and successes.

Acts to form continuous improvement loops based
on the measures.
Results
Key Performance Indicators
How the College
Measures Success
Learning Measures
Transfers to NM
4-Year Institutions
1200
19.3% average annual growth in
students transferring to NM fouryear institutions since 1995.
1000
15
800
19.3
600
0
400
200
0
1995
1996
1997
1998
1999
2000
2001
2002
30
Learning Measures
Degrees and Certificates
600
Average Annual Percentage
Growth in Degree/Certificate
Completion Since 1997
500
400
5
300
200
9.25
0
100
0
1996-97
1997-98
1998-99
1999-00
2000-01
2001-02
2002-03
10
Student and Stakeholder
Satisfaction
Responsiveness to Diverse
Populations
0
-5
5
6.0
-10
10
The students’ perception of the college’s commitment to
specific groups of students enrolled such as underrepresented populations, students with disabilities, parttime students, returning learners, etc.
Noel-Levitz National Student Satisfaction Survey.
National mean is normalized to zero.
Budgetary and Financial
Dun and Bradstreet PAYDEX measuring the
length of time for an institution to pay its
debts.
80
SJC PAYDEX rating compared to
other colleges and universities
nationally.
National Average - 73
70
60
70
50
65
40
National
Average
75
30
60
20
80
60 – 22 days beyond terms
10
65 – 19 days beyond terms
70 – 15 days beyond terms
0
75 – 8 days beyond terms
1996
1997
1998
1999
2000
2001
2002
2003
80 – on terms
Student and Stakeholder
Satisfaction
Instructional Effectiveness
0
-5
-10
Students’ satisfaction with their academic
experience, the curriculum, and commitment
to academic excellence.
Noel-Levitz National Student Satisfaction Survey.
National mean is normalized to zero.
5
5.5
10
Staff and Faculty Satisfaction
and Development
Continuous Improvement
60
40
20
Percent of employees indicating SJC is
improving working conditions, addressing
problems, and encouraging changes to work
processes to improve quality.
74
80
100
Staff and Faculty Satisfaction
and Development
Professional Development
60
40
80
39.6
20
Percent of employees indicating their belief that
the professional development program is
meeting their needs and feel the administration
provides an opportunity to identify employee
training needs that will help them improve their
job skills.
100
Key Performance Indicators
But we don’t stop
there…
How are we doing as an
organization?
How are we doing as a
department?
How are we doing as a class?
How is our individual learning
progressing?
Current Improvement Efforts…

Learning
– Learning objectives set across the curriculum.
– Revision of program review process.
– “New Program” approval process – business plan
approach.
– Next Year - Mandatory placement with intense
development efforts.

Organizational Development
– Staff development system underway.
– Leadership Development Plan in process.
– Teaching and Learning Center on line.
Current Improvement Efforts…

Operational and Financial
– Operational/Budget Process undergoing 2nd
improvement cycle.
– “New Building” design process underway linking
design to San Juan College’s mission and vision.
– Improvement of information and data systems
underway.
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