Boosting Collective IQ
A Design for Dramatic Improvements
in Productivity, Effectiveness,
and Competitiveness
Douglas C. Engelbart
Christina Engelbart
dougengelbart.org
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
2
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
OBJECTIVE
High-Performance
Organizations
Improvement
Cycles
Improvement
Community
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
3
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
APPROACH
Focus on the
Capability Infrastructure
Improvement
Cycles
Improvement
Community
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
4
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
APPROACH
Whole-System
Augmentation
Improvement
Cycles
Improvement
Community
Human
System
Deployment
Targets?
Improvement
Infrastructure
Tool
System
OHS
Most Payoff
Global
Interoperability
Bootstrap
Strategy
Collective IQ
5
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
APPROACH
Improvement
Infrastructure
Pragmatic
Co-Evolution
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
6
2
3
4
The Bootstrap "Paradigm Map"
Objective
Continuous
Improvement
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
Step-wise vs. Compounded ROI
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
7
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
STRATEGIC QUESTION
Improvement
Cycles
Improvement
Community
What would yield the
compounded ROI?
Deployment
Targets?
OHS
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
8
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
STRATEGIC TARGET
Faster, smarter
"improvement cycles"
Improvement
Cycles
Improvement
Community
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
9
2
3
4
The Bootstrap "Paradigm Map"
Objective
Continuous
Improvement
Capability
Infrastructure
Augmentation
System
Co-Evolution
COMPOUNDING ROI
Targeting Collective IQ
• Boosts Product Cycle
Improvement
Cycles
Improvement
Community
• Boosts Improvement Cycle
Deployment
Targets?
OHS
Global
Interoperability
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
10
2
3
4
The Bootstrap "Paradigm Map"
Objective
Continuous
Improvement
Capability
Infrastructure
Co-Evolution
Collective IQ boosted by:
CoDIAK
Improvement
Cycles
Improvement
Community
Augmentation
System
Deployment
Targets?
Concurrently
Developing
Integrating &
Applying
Knowledge
OHS
Global
Interoperability
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
11
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Augmentation
System
Co-Evolution
Investment
Criteria
CHALLENGE
Global Interoperability
for collective use
Deployment
Targets?
OHS
Most Payoff
Global
Interoperability
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
12
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
Open Hyperdocument System
Improvement
Cycles
Improvement
Community
Critical missing piece of the
tool system
Deployment
Targets?
OHS
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
13
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
QUESTION
Best targets for
deploying new capabilities?
Improvement
Cycles
Improvement
Community
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
14
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
ANSWER
Advanced Pilots
Improvement
Infrastructure
especially within
Improvement
Cycles
Improvement
Improvement
Community
Community
Networked Improvement
Communities
Deployment
Targets?
OHS
Most Payoff
Global
Interoperability
Bootstrap
Strategy
Collective IQ
15
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
RESULTS !
Smarter and Faster:
• Product Cycles
• Improvement Cycles
Improvement
Cycles
Improvement
Community
= Compounded ROI
Deployment
Targets?
OHS
Most Payoff
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
16
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
Ever accelerating
continuous improvement!
Improvement
Cycles
Improvement
Community
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
17
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
OBJECTIVE
High-Performance
Organizations
Improvement
Cycles
Improvement
Community
Deployment
Targets?
OHS
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
18
2
3
19
4
Objective
Objective
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Capabilitywith complexity
Augmentation and urgency
 Coping
Co-Evolution
Most Payoff
 High performance
Investment
Criteria
Infrastructure
collectively
System
• Individuals
• Teams
• Organizations
• Regions
Improvement
Infrastructure
 Improvement Strategy
• Boosting Collective IQ
• Boosting Improvement Infrastructure
Deployment
Global
• Networked Improvement
Communities
OHS
Targets?
Interoperability
Bootstrap
Strategy
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
Objective
• Coping with complexity and urgency
collectively
Improvement
Infrastructure
• High performance
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
• Improvement Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
20
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
APPROACH
Focus on the
Capability Infrastructure
Improvement
Cycles
Improvement
Community
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
21
2
Objective
Capability
Infrastructure
Augmentation
Capability
System
Infrastructure
Co-Evolution
3
22
4
Most Payoff
Solving large-scale
Investment
problems requires
Criteria
collective capability
Continuous
Improvement
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Capability
Infrastructure
Continuous
Improvement
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
23
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
APPROACH
Whole-System
Augmentation
Improvement
Cycles
Improvement
Community
Human
System
Deployment
Targets?
Improvement
Infrastructure
Tool
System
OHS
Most Payoff
Global
Interoperability
Bootstrap
Strategy
Collective IQ
24
2
3
4
The Whole
Augmentation System
Objective
Capability
Infrastructure
Continuous
Improvement
Human System
Improvement
Cycles
Improvement
Community
Paradigms
Organizations
Procedures
Customs
Methods
Language
Skills
Knowledge
Learning
Deployment
Attitudes
Targets?
Augmentation
System
Capability
Infrastructure
Co-Evolution
Most Payoff
Investment
Criteria
Tool System
Facilities
Improvement
Infrastructure
Media
Tools
Machinery
Bootstrap
Strategy
Vehicles
etc.
OHS
Global
Interoperability
Collective IQ
25
2
3
26
4
Augmentation System
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
HUMAN System
Investment
Criteria
Capability
Infrastructure
Paradigms
Organizations
Procedures
Customs
Methods
Language
Improvement
Skills
Cycles
Knowledge
Learning
Attitudes
Improvement
Community
Most Payoff
TOOL System
Facilities
Media
Tools
Machinery
Capability Infrastructure
fed by theImprovement
Infrastructure
Human / Tool
Augmentation System
Bootstrap
Strategy
Vehicles
etc.
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Objective
Improvement
Cycles
Improvement
Community
Augmentation
System
HUMAN System
Paradigms
Organizations
Procedures
Customs
Methods
Language
Skills
Knowledge
Learning
Attitudes
Deployment
Targets?
Co-Evolution
TOOL System
Capability Infrastructure
Continuous
Improvement
Capability
Infrastructure
OHS
Most Payoff
Investment
Criteria
Facilities
Media
Tools
Improvement
Infrastructure
Machinery
Vehicles
etc.
Global
Interoperability
Bootstrap
Strategy
Collective IQ
27
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
APPROACH
Improvement
Infrastructure
Pragmatic
Co-Evolution
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
28
2
3
29
4
The Co-Evolution Frontier
Where is your organization today?
Objective
Most Payoff
Anticipatable Today
Deployment
Targets?
OHS
Tools System Improvement
1
Here?
Investment
Criteria
Global
Interoperability
20 Years
Improvement
Cycles
Improvement
Community
Co-Evolution
Anticipatable Today
Human System Improvement
Continuous
Improvement
Capability
Augmentation
20
Years
Infrastructure
System
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
2
3
30
4
The Co-Evolution Frontier
Or, is this more like it?
Objective
Most Payoff
Anticipatable Today
Deployment
Targets?
OHS
Tools System Improvement
2
Investment
Criteria
Global
Interoperability
20 Years
Improvement
Cycles
Improvement
Community
Co-Evolution
Anticipatable Today
Human System Improvement
Continuous
Improvement
Capability
Augmentation
20
Years
Infrastructure
System
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
2
3
31
4
The Co-Evolution Frontier
Or this ? (more probable)
Objective
Most Payoff
Anticipatable Today
Deployment
Targets?
OHS
Tools System Improvement
3
Investment
Criteria
Global
Interoperability
20 Years
Improvement
Cycles
Improvement
Community
Co-Evolution
Anticipatable Today
Human System Improvement
Continuous
Improvement
Capability
Augmentation
20
Years
Infrastructure
System
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
2
3
32
4
Outposts on the Co-Evolution Frontier
Who will be the trailblazers?
Objective
Improvement
Community
Most Payoff
Anticipatable Today
?
Deployment
Targets?
Investment
Criteria
OHS
Tools System Improvement
Global
Interoperability
20 Years
Improvement
Cycles
Co-Evolution
Anticipatable Today
Human System Improvement
Continuous
Improvement
Capability
Augmentation
20
Years
Infrastructure
System
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Co-Evolution
20 Years
Continuous
Improvement
20 Years
Human System
Anticipatable Today
Today's Frontier
Penetration
Most Payoff
Investment
Criteria
Anticipatable Today
Improvement
Cycles
Augmentation
System
Improvement
Infrastructure
Bootstrap
Strategy
Tools System
Improvement
Community
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
33
2
3
4
The Bootstrap "Paradigm Map"
Objective
Continuous
Improvement
Capability
Infrastructure
Augmentation
System
Co-Evolution
Step-Wise vs. Compounded ROI
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
34
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
STRATEGIC QUESTION
Improvement
Cycles
Improvement
Community
Most Payoff
What would yield the
compounded ROI?
Deployment
Targets?
OHS
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
35
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
STRATEGIC TARGET
Faster, smarter
"improvement cycles"
Improvement
Cycles
Improvement
Community
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
36
2
3
4
Simple Organizational Model
Objective
Continuous
Improvement H
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
T
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
37
2
3
4
Simple Organizational Model
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
A
Core Business
Continuous
Activity
Improvement H
T
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
38
2
3
4
Simple Organizational Model
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
A
Core Business
Continuous
Activity
Improvement H
T
Showing explicit provision for
Improving product cycle
B
Improves A's
Capabilities
Improvement
Cycles
Improvement
Community
Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
There should be a
Deployment
Global
permanent "continuous
O H S improvement"
Targets?B activity (as for TQM)
Interoperability
Collective IQ
39
2
3
4
Goals of B and C Activities
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
A
Core Business
Continuous
Activity
Improvement H
T
Improving Product Cycle
Investment
Criteria
Improvement
Infrastructure
B
Improves A's
Capabilities
Improving Improvement Cycle Bootstrap
Improvement
Cycles
Strategy
C
Improves B's
Improvement Capabilities
Deployment
Community
Targets?
OHS
Global
Interoperability
Collective IQ
40
2
3
41
4
Pushing the Frontier
Requires Collaboration
Objective
Capability
Infrastructure
A
Core Business
Continuous
Activity
Improvement H
T
B
Improves A's
Capabilities
Improvement
Cycles
C
Improves B's
Improvement Capabilities
Deployment
Community
Targets?
Augmentation
System
Co-Evolution
Most Payoff
INTEGRATING:
• Input, feedback
Investment
• Evolving requirementsCriteria
• Lessons learned
• Evaluations
Improvement
Infrastructure
TRANSFERRING:
• Paradigm shifts
• Pilots
• Best practices
Global
OHS
Interoperability
• Support
Bootstrap
Strategy
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
A
Core Business
Activity
H
T
B
Improvement
Infrastructure
C
Bootstrap
Strategy
Improves A's
Capabilities
Improvement
Cycles
Improvement
Community
Improves B's
Improvability
Deployment
Targets?
Most Payoff
OHS
Global
Interoperability
Collective IQ
42
2
3
4
The Bootstrap "Paradigm Map"
Objective
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Capability
Infrastructure
Augmentation
System
Co-Evolution
Compounding ROI
Targeting Collective IQ
• Boosts Product Cycle
• Boosts Improvement Cycle
Deployment
Targets?
OHS
Global
Interoperability
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
43
2
3
4
The Goals of B and C Activities
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
A
Core Business
Continuous
Activity
Improvement H
T
Improving Product Cycle
Investment
Criteria
Improvement
Infrastructure
B
Improves A's
Capabilities
Improving Improvement Cycle Bootstrap
Improvement
Cycles
Strategy
C
Improves B's
Improvement Capabilities
Deployment
Community
Targets?
OHS
Global
Interoperability
Collective IQ
44
2
3
45
4
Extra Bootstrapping Leverage
Objective
Continuous
Improvement H
Capability
Infrastructure
Augmentation
System
Co-Evolution
A
Investment
Criteria
T
B
Most Payoff
Leveraging gains in collective IQ at
multiple levels of the organization
Improvement
yields compounding ROI Infrastructure
Improvement
Cycles
Bootstrap
Strategy
C
Improvement
Community
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Co-Evolution
H
Deployment
Targets?
Most Payoff
Investment
Criteria
A
Improvement
Cycles
Improvement
Community
Augmentation
System
T
B
Improvement
Infrastructure
C
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
46
2
3
4
The Bootstrap "Paradigm Map"
Objective
Continuous
Improvement
Capability
Infrastructure
Co-Evolution
Collective IQ Boosted By:
CoDIAK
Improvement
Cycles
Improvement
Community
Augmentation
System
Deployment
Targets?
Concurrently
Developing
Integrating &
Applying
Knowledge
OHS
Global
Interoperability
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
47
2
3
4
Collective IQ:
How well people work collectively
Objective
Capability
Infrastructure
Augmentation
System
Most Payoff
How quickly and intelligently
people can respond
to a
Investment
situation collectively…
Criteria
Continuous
Improvement
Leveraging their collective
Improvement
• memory
Infrastructure
• perception
• planning
• reasoning
Bootstrap
• foresightStrategy
• experience
Improvement
Cycles
Improvement
Community
Co-Evolution
Deployment
OHS
Targets?
Organizational Unit
of any size
into applicable knowledge
Global
Collective IQ
Interoperability
48
2
3
4
Engaged in Basic
Knowledge Processes
Objective
Capability
Augmentation
Infrastructure
System
External Environment
Co-Evolution
Most Payoff
Ingesting
Continuous
Improvement
Interacting
Scanning
Reports
Intell
Contracts
Mtg
Records
Email
Rationale
Improvement
Cycles
Improvement
Community
Lessons
Learned
Plans
Proposals
Commentary
Source
Code
Investment
Criteria
CONCURRENTLY:
• Assessing
• Digesting
Improvement
• Integrating
Infrastructure
• Collaborating
• Developing
• Applying
Bootstrap
• Learning
Strategy
• (Re)using
Deployment
Global
OHS
Targets?
Interoperability
A Dynamic Knowledge Repository (DKR) emerges
Collective IQ
49
2
3
4
Engaged in Basic
Knowledge Processes
Capability
Augmentation
Infrastructure
System
External Environment
Objective
Co-Evolution
Most Payoff
Ingesting
Continuous
Improvement
Interacting
Reports
Reports
Intell
Contracts
Contracts
Mtg
Records
Plans
Email
Rationale
Proposals
Improvement
Cycles
Commentary
Improvement
Community
Lessons
Commentary
LearnedSource
Code
Plans
Proposals
Lessons
Learned
Investment
Criteria
Scanning
Source
Code
Mtg
Records
Deployment
Intelligence
Targets?
CONCURRENTLY:
• Assessing
• Digesting
Improvement
• Integrating
Infrastructure
• Collaborating
• Developing
• Applying
Bootstrap
• Learning
Strategy
• (Re)using
Rationale
Email
OHS
Global
Interoperability
Collective IQ
50
2
3
4
Useful Categorization of the
Evolving Knowledge Base
Capability
Augmentation
Infrastructure
System
External Environment
Objective
Continuous
Improvement
Recorded
Dialog
Ingesting
Interacting
Memos
Mtg. Records
Rationale
Commentary
Improvement
Change requests
Cycles
Improvement
Community
Co-Evolution
External
Reports
Intell
Intelligence
Mtg
Records
Knowledge
Products
Papers, Books
Plans
Email
News
Proposals
Lessons
Commentary
Learned
Proceedings
Reports
Rationale
Brochures
Specifications
Surveys Plans
Source Code
Source
Proposals
Deployment
Targets?
Investment
Criteria
Scanning
Contracts
Code
OHS
Most Payoff
CONCURRENTLY:
• Assessing
• Digesting
Improvement
• Integrating
Infrastructure
• Collaborating
• Developing
• Applying
Bootstrap
• Learning
Strategy
• (Re)using
Global
Interoperability
Collective IQ
51
2
3
4
Collective IQ Depends on
CoDIAK
Capability
Augmentation
Infrastructure
System
External Environment
Objective
Interacting
Continuous
Improvement
Recorded
Dialog
Ingesting
External
Intelligence
Memos
Papers, Books
Recorded
Intelligence
Mtg. Records
News
Dialog Proceedings
Collection
Rationale
Commentary
Brochures
Improvement
Change requests
Surveys
Cycles
Improvement
Community
Deployment
Targets?
Co-Evolution
Scanning
Investment
Criteria
Knowledge
Products
Plans
Knowledge
Proposals
Products
Reports
Specifications
Source Code
OHS
Most Payoff
CONCURRENTLY:
• Assessing
CONCURRENTLY:
• Digesting
• Developing Improvement
• Integrating
• Integrating Infrastructure
• Collaborating
• Applying
• Developing
Knowledge
• Applying
Bootstrap
• Learning
Strategy
• (Re)using
Global
Interoperability
Collective IQ
52
2
3
53
4
Concurrently Amplified by
Interacting Knowledge Domains
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
Recorded
Dialog
Intelligence
Collection
Knowledge
Products
Improvement
Cycles
Improvement
Infrastructure
Bootstrap
Strategy
Recorded
Dialog
Improvement
Community
Most Payoff
Deployment
Targets?
Intelligence Knowledge
Collection
Products
OHS
Global
Interoperability
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Objective
Continuous
Improvement
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
External Environment
Ingesting
Interacting
Scanning
CONCURRENTLY:
• Developing
• Integrating
• Applying
Knowledge
Improvement
Cycles
Improvement
Community
Recorded
Dialog
Deployment
Targets?
Intelligence Knowledge
Collection
Products
OHS
Improvement
Infrastructure
Bootstrap
Strategy
Global
Interoperability
Collective IQ
54
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Augmentation
System
Co-Evolution
Investment
Criteria
CHALLENGE
Global Interoperability
for collective use
Deployment
Targets?
OHS
Most Payoff
Global
Interoperability
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
55
2
3
4
Example: Manufacturing Organization
Capability
Infrastructure
Objective
Augmentation
System
Management
Customers
Continuous
Improvement
Joint-Venture
Partners
Investment
Criteria
Finance
Legal
Improvement
Infrastructure
Procurement
Manufacturing
Improvement
Cycles
Quality
Deployment
Targets?
Most Payoff
Marketing
Engineering
Improvement
Community
Co-Evolution
Subcontractors
Suppliers
OHS
Global
Interoperability
Bootstrap
Strategy
Collective IQ
56
2
3
57
4
Islands in a supplier hierarchy of a major
aircraft program would be very costly
Objective
Capability
Infrastructure
Augmentation
Co-Evolution
Most Payoff
System
Company X -- Major Aircraft Program
2000 - 3000 people
Continuous
Improvement
Investment
Distributed Nationwide:
Criteria
200 First-Tier
Suppliers
• 6000 + companies
• Collaborating on tasks
& specifications
Improvement
• Tracking progress
Infrastructure
• Developing products
Improvement 2000 Second-Tier Suppliers
Cycles
Improvement
Community
Deployment
4000
Third-Tier SuppliersO H S
Targets?
Bootstrap
Strategy
Global
Interoperability
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
200 First-Tier
Suppliers
Improvement
Infrastructure
2000 Second-Tier Suppliers
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
4000 Third-Tier Suppliers
Deployment
Targets?
OHS
Global
Interoperability
Interoperability
Collective IQ
58
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
Open Hyperdocument System
Improvement
Cycles
Improvement
Community
Critical missing piece of the
tool system
Deployment
Targets?
OHS
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
59
2
3
4
OHS Technology
Boosting Collective IQ
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
Dynamic
Knowledge
Development
Improvement
Cycles
Improvement
Community
Most Payoff
HUMAN
TOOL
SYSTEM
SYSTEM
Deployment
Global
OHS
Targets?
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
60
2
3
4
OHS Enabling Technology
Objective
Capability
Infrastructure
Continuous
A collaborative
Improvement
Augmentation
System
Co-Evolution
Most Payoff
hyperdocument environmentInvestment
Criteria
• Hypermedia for "real work"
• Unified knowledge capture and management
Improvement
Cycles
Improvement
Infrastructure
• Enhanced utilization of knowledge assets
Bootstrap
Strategy
• Enables concurrency, coordination, and collaboration
Improvement • Evolvable,
Deployment
Global
interoperable,
O H Sscalable, and integrative Collective IQ
Community
Targets?
Interoperability
61
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
Most Payoff
Investment
Criteria
Shared Files
Improvement
Infrastructure
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
62
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
Structured Multi-Media Document
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
63
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
Link to Any Object in Any File
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
64
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
Multiple Views of a Document
Document A: 1
1
2
3
4
5
6
7
Most Payoff
Investment
Criteria
Document A: 3
z
1
Improvement
Infrastructure
1a
1b
2
2a
2b
2c
Document A: 2
3
3a
1
3
7
7e
7f
z
z
4
5
6
6a
6b
Bootstrap
Strategy
7
OHS
Global
Interoperability
Collective IQ
65
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
Rapid, Direct Navigation
Most Payoff
Investment
Criteria
Shared Files
Improvement
Infrastructure
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
66
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
Taking turns as theCo-Evolution
“designated driver”Most Payoff
System
“Let’s
work on this together!” – “OK”
Shared knowledge-work environment
Objective
Special architectural feature
for working together as if side by side Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
67
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
User Extensibility
Most Payoff
Investment
Criteria
Shared Files
Improvement
Infrastructure
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
68
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
Most Payoff
E-Mail
Investment
Criteria
Shared Files
Improvement
Infrastructure
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
69
2
File Edit View Messages Tools Fields
Email Document
4
E-Mail Fully Augmented:
• structured browsing, editing,
filtering
Augmentation • object level manipulation …
Co-Evolution
Most Payoff
System
In-Box
Deployment
Targets?
Shared knowledge-work environment
From: ce.bi
Capability
Objective
To: dce.bi
Infrastructure
Subject: Draft Plan
In-reply-to: BI-DCE-XY4ZM
Message:
Continuous
OK I added some wording in
Improvement
<engelbart,[email protected]>. Take a
look and tell me what you think. Also
re: <@5a> I think we should
incorporate the key points from
<BI,plans,7b>.
- Christina
Improvement
Cycles
Improvement
Community
3
OHS
E-Mail
Investment
Criteria
Shared Files
Improvement
Infrastructure
Bootstrap
Strategy
Global
Interoperability
Collective IQ
70
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
Most Payoff
E-Mail
Investment
Criteria
Shared Files
Improvement
Infrastructure
Journal (Library)
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
71
2
3
4
File Edit View Fields
Access
Email Document
Addendum-to
Mail Draft
Assign
To: terry.org Classification
Capability
Comment
Objective
Disposition
Cc: lane.org Infrastructure
Extended-to
Subject: ProjectJournal
Status
Keywords
Continuous
References-to
Improvement
Part-of
Message:
Sign
Attach <Doc-X>Supersedes
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Journal (Library)
Improvement
CyclesDocument X
Improvement
Community
Deployment
Targets?
Bootstrap
Strategy
Example:
Global
O
H
S
Collective IQ
Posting a document
in the Journal
Interoperability
72
2
File Edit View Fields
Send
To: terry.org
Capability
Cc: lane.org Infrastructure
Objective
Subject: Project Status
Continuous
Journal: XYZ
Improvement
4
Email Notices
Email Document
Mail Draft
3
terry.org
lane.org
Email Document
Mail Draft
Email Document
Mail Draft
Augmentation
To: terry.org
Co-Evolution
SystemCc: lane.org
Most Payoff
To: terry.org
Cc: lane.org
Subject: Project Status
Subject: Project Status
Journal: XYZ
Journal: XYZ
Message:
Attach <Doc-X>
Message:
Attach <Doc-X>
Message:
Attach <Doc-X>
Investment
Criteria
Improvement
Infrastructure
Journal (Library)
Improvement
CyclesDocument X
Improvement
Community
Deployment
Targets?
Bootstrap
Strategy
Example:
Global
O
H
S
Collective IQ
Posting a document
in the Journal
Interoperability
73
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
Most Payoff
E-Mail
Investment
Criteria
Shared Files
Catalog
•Journal
•Ext.DocsImprovement
Infrastructure
Journal (Library)
External Docs (Offline)
OHS
Global
Interoperability
Bootstrap
Strategy
Collective IQ
74
2
3
4
OHS for Basic
Collaborative Knowledge Work
Capability
Infrastructure
• Structured
Continuous
• Object linking
Improvement
• Viewing
• Browsing
• Shared Screens
• Scripting
Improvement
Cycles
CoDIAK
Example
Improvement
Community
Deployment
Targets?
Augmentation
System
Shared knowledge-work environment
Objective
Co-Evolution
Basic CoDIAK Support
Intelligence
Data
Knowledge
Products
Most Payoff
Investment
Criteria
Dialog
Improvement
Infrastructure
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
75
2
3
4
Augmented Knowledge Workshop
Dir
File
Edit
View
Window
Special
OHS OverviewCapability
(2,ALL)
Objective
Infrastructure
• Structured
Continuous
For Groups
• Object
linking
Improvement
& Individuals
•• Viewing
Structure
•• Browsing
View Control
Screens
•• Shared
Browsing
•• Scripting
Object-level
Improvement
Cycles
• Linking
CoDIAK
• Example
Integrated Editor
Improvement
Deployment
Community
Targets?
Help
Augmentation Journal: oad,2250 (1,1)
Co-Evolution
Most Payoff
System
AUTHORSHIP PROVISIONS IN AUGMENT
Shared knowledge-work environment
Document Support
Print
ABSTRACT
INTRODUCTION
Basic CoDIAK Support
SOME BACKGROUND
Investment
CONTROLLING THE TOOLS
Criteria
ADDRESSING
THE WORKING MATERIALS
Intelligence
Knowledge
CONTROLLING
THE VIEWS Dialog
Data
Products
EMBEDDING THE GRAPHIC
TRAVELING THROUGH THE WORKINGImprovement
MODIFYING THE DOCUMENT
Infrastructure
SUPPORTING MULTI-PARTY
CONCLUSION
REFERENCES
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
76
2
3
4
Augmented Knowledge Workshop
Dir
File
Edit
View
Window
OHS OverviewCapability
(2,ALL)
Objective
Infrastructure
Document Support
Continuous
For Groups
Improvement
& Individuals
• Structure
• View Control
• Browsing
• Object-level
Improvement
Cycles
• Linking
• Integrated Editor
Improvement
Community
Deployment
Targets?
Special
Print
Help
Augmentation Journal: oad,2250 (2,1)
Co-Evolution
Most Payoff
System
AUTHORSHIP PROVISIONS IN AUGMENT
ABSTRACT
AUGMENT is a text processing system
INTRODUCTION
Investment
AUGMENT designed for analyzing human
Criteria
Authorship has received a great deal of
We recognize explicitly that highly skilled
In this regard, our design goal was to provide
An explicit sub-goal in AUGMENT's
Improvement
This paper concentrates upon the development
Infrastructure
Studying another's work provides a
SOME BACKGROUND
AUGMENT commands are expressed with
FILE CHARACTERISTICS
Bootstrap
CONTROLLING THE TOOLS
Strategy
ADDRESSING THE WORKING MATERIALS
ADDRESSING THE WORKING MATERIALS
There is a consistent set of addressing features
Many of AUGMENT's
unique author-support
Global
O InH the
S early stages of our program at SRI,
Collective
IQ
we did
Interoperability
HISTORY
77
2
3
4
Augmented Knowledge Workshop
Dir
File
Edit
View
Window
OHS OverviewCapability
(2,ALL)
Objective
Infrastructure
Document Support
Continuous
For Groups
Improvement
& Individuals
• Structure
• View Control
• Browsing
• Object-level
Improvement
Cycles
• Linking
• Integrated Editor
Improvement
Community
Deployment
Targets?
Special
Print
Help
Augmentation Journal: oad,2250 (3,1)
Co-Evolution
Most Payoff
System
AUTHORSHIP PROVISIONS IN AUGMENT
ABSTRACT
AUGMENT is a text processing system
INTRODUCTION
Investment
AUGMENT designed for analyzing human
Criteria
Authorship has received a great deal of
We recognize explicitly that highly skilled
In this regard, our design goal was to provide
An explicit sub-goal in AUGMENT's
Improvement
This paper concentrates upon the development
Infrastructure
Studying another's work provides a
SOME BACKGROUND
AUGMENT commands are expressed with
FILE CHARACTERISTICS
Bootstrap
AUGMENT employs explicitly structured files,
Strategy
(Note: AUGMENT workers generally use the
CONTROLLING THE TOOLS
ADDRESSING THE WORKING MATERIALS
There is a consistent
set of addressing
Global
O HEXPLICIT
S
STATEMENT ADDRESSESCollective IQ
Interoperability
MARKERS
78
2
3
4
Augmented Knowledge Workshop
Dir
File
Edit
View
Window
OHS OverviewCapability
(2,ALL)
Objective
Infrastructure
Document Support
Continuous
For Groups
Improvement
& Individuals
Special
Print
AugmentationJournal: oad,2250 (all,all)
Co-Evolution
Most Payoff
System
AUTHORSHIP PROVISIONS IN AUGMENT
Douglas C. Engelbart
Tymshare, Inc.
Cupertino, California 95014
ABSTRACT
• Structure
• View Control
• Browsing
• Object-level
Improvement
Cycles
• Linking
• Integrated Editor
Improvement
Community
Deployment
Targets?
Help
O
Investment
Criteria
AUGMENT is a text processing system
marketed by Tymshare for a multi-user
network environment. In AUGMENT’s Improvement
Infrastructure
frontend is a User Interface System that
facilitates flexible evolution of command
languages and provides optional command
recognition features. Exceptionally fast and
flexible control of interactive operations isBootstrap
Strategy
enabled by concurrent action of mouse and
optional one-handed chord keyset. Files are
hierarchically structured, and textual address
expressions can flexibly specify any text entity
Global
any file.
Hin S
Collective IQ
Interoperability
INTRODUCTION
79
2
3
4
OHS: to Support CoDIAK Work
Processes and DKRs
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Capability
Infrastructure
Shared knowledge-work environment
Objective
Deployment
Targets?
E-Mail
Augmentation
System
Co-Evolution
Shared
Files
Intell
Catalog
Contracts•Journal
•Ext.Docs
Reports
Mtg
Records
Email
Rationale
Most Payoff
Investment
Criteria
Lessons
Commentary
Learned
Journal
(Library)
Plans
Proposals
Source
Code
Improvement
Infrastructure
External Docs (Offline)
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
80
2
3
4
OHS Represents a Paradigm Shift
Objective
Capability
FROM
Infrastructure
• Tool-centric system
Continuous
• Function-oriented tool / system
Improvement
• Authoring and Publishing
• Isolated passive libraries and
archives
Improvement
Cycles
• One user class: "easy to use"
Improvement
Community
Deployment
Targets?
Augmentation
System
TO
Co-Evolution
Most Payoff
• Document-centric system
Investment
• Integrated end-to-end knowledge
Criteria
management environment
• Developing, integrating, & applying
Improvement
knowledge
Infrastructure
• Active "living" libraries seamlessly
Integrated within the organization's
Bootstrap
work processes
Strategy
• Many classes of user:
Pedestrian to high performance
Global
OHS
Collective IQ
Interoperability
81
2
3
4
OHS Represents a Paradigm Shift (cont.)
Objective
Capability
FROM
Infrastructure
Augmentation
System
• File-level addressability
Continuous
Improvement
• "Load & scroll browsing" in
WYSIWYG or outline view modes
• Windows tied to a file and to the
application used
Improvement
Cycles
• Each application has unique file
design
Improvement
Community
Deployment
Targets?
TO
Co-Evolution
Most Payoff
• Object-level addressability
Investment
Criteria
• "Precision browsing" Jumping
directly to any object in any file with
on-the-fly custom views
Improvement
• Windows are a portal onto aInfrastructure
file
repository; a variety of applications
may be used on any file
Bootstrap
• Applications use common file Strategy
design
OHS
Global
Interoperability
Collective IQ
82
2
3
83
4
Potential OHS Applications
To Support and Integrate CoDIAK-intensive Work
Capability
Augmentation
Co-Evolution
Most Payoff
Infrastructure
System
• Program Management
• Tele-commuting
• Collaborative Planning & Tracking
• Online Document Delivery
Continuous
Investment
•
Command
and
Control
•
Groupware,
CSCW
Improvement
Criteria
• Concurrent Engineering
• Enterprise Integration
• Software Engineering (CASE)
• Total Quality Management (TQM)
Improvement
• Acquisitions Support (CALS)
• Continuous Process Improvement
Infrastructure
• CA - Integrated Architectures
• Re-Engineering
• Contracts Management
• Organizational Learning
Improvement
Bootstrap
• World Wide Web (WWW)
• Distance Learning
Cycles
Strategy
• Records Management
• Technology Transfer
• Digital Libraries
• Networked Improvement
Communities
Improvement
Deployment
Global
O H S • etc...
Collective IQ
Community
Targets?
Interoperability
Objective
END
2
3
4
The Bootstrap "Paradigm Map"
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Capability
Infrastructure
Shared knowledge-work environment
Objective
Deployment
Targets?
Augmentation
System
Co-Evolution
"Throw-Away" E-Mail
Shared Files
Investment
Criteria
Catalog
•Journal
•Ext.Docs
Journal (Library)
External Docs (Offline)
OHS
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Global
Interoperability
Collective IQ
84
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
QUESTION
Best targets for
deploying new capabilities?
Improvement
Cycles
Improvement
Community
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
85
2
3
4
Pushing the Frontier Requires
Aggressive Co-Evolution
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
Dynamic
Knowledge
Development
Improvement
Cycles
Improvement
Community
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
HUMAN
TOOL
SYSTEM
Deployment SYSTEM
Global
OHS
Targets?
Interoperability
Collective IQ
86
2
3
4
Increasing Organizational Capability
Mode 1
Capability
Infrastructure
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Knowledge Capability Level
Objective
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
Improvement
Infrastructure
1
Deployment
Global
Distribution of Capability
an Organization
O Hthroughout
S
Targets?
Interoperability
Bootstrap
Strategy
Collective IQ
87
2
3
4
Increasing Organizational Capability
Mode 2
Capability
Infrastructure
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Knowledge Capability Level
Objective
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
2
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Global
Distribution of Capability
an Organization
O Hthroughout
S
Targets?
Interoperability
Collective IQ
88
2
3
4
Increasing Organizational Capability
Mode 3
Capability
Infrastructure
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Knowledge Capability Level
Objective
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
3
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Global
Distribution of Capability
an Organization
O Hthroughout
S
Targets?
Interoperability
Collective IQ
89
2
3
4
Increasing Organizational Capability
Mode 4
Capability
Infrastructure
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Knowledge Capability Level
Objective
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
4
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Global
Distribution of Capability
an Organization
O Hthroughout
S
Targets?
Interoperability
Collective IQ
90
2
3
91
4
Multi-Faceted Deployment Strategy
Capability
Infrastructure
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Knowledge Capability Level
Objective
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
4
2
3
1
Deployment
Global
Distribution of Capability
an Organization
O Hthroughout
S
Targets?
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Capability
Infrastructure
Knowledge Capability Level
Objective
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
4
2
Improvement
Infrastructure
3
1
Distribution of Capability throughout an Organization
Deployment
Targets?
OHS
Global
Interoperability
Bootstrap
Strategy
Collective IQ
92
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
ANSWER
Advanced Pilots
Improvement
Infrastructure
especially within
Improvement
Cycles
Improvement
Improvement
Community
Community
Networked Improvement
Communities
Deployment
Targets?
OHS
Most Payoff
Global
Interoperability
Bootstrap
Strategy
Collective IQ
93
2
3
4
Goals of B and C Activities
Objective
Continuous
Improvement
Capability
Infrastructure
A
Core Business
Activity
H
Augmentation
System
Co-Evolution
Investment
Criteria
T
B
Improves A's
Capabilities
Improvement
Cycles
Improvement
Community
Improving Product Cycle
Deployment
Targets?
Improvement
Infrastructure
Bootstrap
Strategy
C
Improves B's
Improvability
Most Payoff
Improving Improvement Cycle
OHS
Global
Interoperability
Collective IQ
94
2
Objective
Continuous
Improvement
Capability
Infrastructure
1
Augmentation
2System
Most Payoff
Investment
Criteria
A
A
B
B
B
C
C
Improvement
Cycles
Improvement
Community
4
Co-Evolution
n
A
C
3
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
95
2
3
4
Networked Improvement Communities
Objective
Continuous
Improvement
Capability
Infrastructure
1
Improvement
Community
Co-Evolution
n
Most Payoff
Investment
Criteria
A
A
A
B
B
B
C
Improvement
H
T
Cycles
Augmentation
2System
C
C
Improvement Alliance
Collaborative " C " Activities
Bootstrapping Leverage
Deployment
OHS
Targets?
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
96
2
3
4
Bootstrapping:
Strategic Investment Criteria
Objective
Continuous
Improvement
Capability
Customers
Infrastructure
A
B
C
Improvement
Cycles
Improvement
Community
Augmentation
System
Co-Evolution
What to Improve?
Investment
Criteria
1. Doing Group Knowledge Work
Improvement
Infrastructure
2. Transferring ( )
3. Integrating ( )
Deployment
Targets?
Most Payoff
OHS
Global
Interoperability
Bootstrap
Strategy
Collective IQ
97
2
3
4
Core C-Community Capability
Objective
Capability
Orgs
1…n
Infrastructure
A
Continuous
Improvement
Augmentation
System
Co-Evolution
Most Payoff
To integrate, analyze, and portray
multiple-source contributions to its
Investment
knowledge base
Criteria
B
• From their B & A activities
Improvement
C
C Community
Improvement
H
Cycles
Improvement
Community
Infrastructure
• From External Environment
• From Internal C Community
Bootstrap
T
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
98
2
3
99
4
Partner Orgs Get Unique Value
Objective
Capability
Orgs
1…n
Infrastructure
A
Continuous
Improvement
Value
Augmentation
System
Co-Evolution
Most Payoff
1. Direct experience with Investment
an
advanced pilot activity. Criteria
B
C
C Community
Improvement
H
Cycles
Improvement
Community
2. Direct online access toImprovement
extensive knowledge Infrastructure
base.
3. Continuous dialog and Bootstrap
Strategy
knowledge transfer.
T
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
END
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
1
2
n
A
A
A
C
Improvement
Improvement
Community
Community
Co-Evolution
Networked Improvement Community
B
Improvement
Cycles
Augmentation
System
H
T
Deployment
Targets?
B
B
C
C
Improvement Alliance
Collaborative " C " Activities
OHS
Global
Interoperability
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
100
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
RESULTS !
Smarter and Faster:
• Product Cycles
• Improvement Cycles
Improvement
Cycles
Improvement
Community
= Compounded ROI
Deployment
Targets?
OHS
Most Payoff
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
101
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
Ever accelerating
continuous improvement!
Improvement
Cycles
Improvement
Community
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
102
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
Objective
• Coping with complexity and urgency
collectively
Improvement
Infrastructure
• High performance
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
• Improvement Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
103
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Capability
Infrastructure
Continuous
Improvement
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
104
2
3
4
The Bootstrap "Paradigm Map"
Objective
Improvement
Cycles
Improvement
Community
Augmentation
System
HUMAN System
Paradigms
Organizations
Procedures
Customs
Methods
Language
Skills
Knowledge
Learning
Attitudes
Deployment
Targets?
Co-Evolution
TOOL System
Capability Infrastructure
Continuous
Improvement
Capability
Infrastructure
OHS
Most Payoff
Investment
Criteria
Facilities
Media
Tools
Improvement
Infrastructure
Machinery
Vehicles
etc.
Global
Interoperability
Bootstrap
Strategy
Collective IQ
105
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Co-Evolution
20 Years
Continuous
Improvement
20 Years
Human System
Anticipatable Today
Today's Frontier
Penetration
Most Payoff
Investment
Criteria
Anticipatable Today
Improvement
Cycles
Augmentation
System
Improvement
Infrastructure
Bootstrap
Strategy
Tools System
Improvement
Community
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
106
2
3
4
The Bootstrap "Paradigm Map"
Objective
Continuous
Improvement
Capability
Infrastructure
Augmentation
System
Co-Evolution
Step-Wise vs. Compounded ROI
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
107
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
STRATEGIC QUESTION
Improvement
Cycles
Improvement
Community
Most Payoff
What would yield the
compounded ROI?
Deployment
Targets?
OHS
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
108
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
A
Core Business
Activity
H
T
B
Improvement
Infrastructure
C
Bootstrap
Strategy
Improves A's
Capabilities
Improvement
Cycles
Improvement
Community
Improves B's
Improvability
Deployment
Targets?
Most Payoff
OHS
Global
Interoperability
Collective IQ
109
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Co-Evolution
H
Deployment
Targets?
Most Payoff
Investment
Criteria
A
Improvement
Cycles
Improvement
Community
Augmentation
System
T
B
Improvement
Infrastructure
C
Bootstrap
Strategy
OHS
Global
Interoperability
Collective IQ
110
2
3
4
The Bootstrap "Paradigm Map"
Objective
Continuous
Improvement
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
External Environment
Ingesting
Interacting
Scanning
CONCURRENTLY:
• Developing
• Integrating
• Applying
Knowledge
Improvement
Cycles
Improvement
Community
Recorded
Dialog
Deployment
Targets?
Intelligence Knowledge
Collection
Products
OHS
Improvement
Infrastructure
Bootstrap
Strategy
Global
Interoperability
Collective IQ
111
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
200 First-Tier
Suppliers
Improvement
Infrastructure
2000 Second-Tier Suppliers
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
4000 Third-Tier Suppliers
Deployment
Targets?
OHS
Global
Interoperability
Interoperability
Collective IQ
112
2
3
4
The Bootstrap "Paradigm Map"
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Capability
Infrastructure
Shared knowledge-work environment
Objective
Deployment
Targets?
Augmentation
System
Co-Evolution
"Throw-Away" E-Mail
Shared Files
Investment
Criteria
Catalog
•Journal
•Ext.Docs
Journal (Library)
External Docs (Offline)
OHS
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Global
Interoperability
Collective IQ
113
2
3
4
The Bootstrap "Paradigm Map"
Continuous
Improvement
Improvement
Cycles
Improvement
Community
Capability
Infrastructure
Knowledge Capability Level
Objective
Augmentation
System
Co-Evolution
Most Payoff
Investment
Criteria
4
2
Improvement
Infrastructure
3
1
Distribution of Capability throughout an Organization
Deployment
Targets?
OHS
Global
Interoperability
Bootstrap
Strategy
Collective IQ
114
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
1
2
n
A
A
A
C
Improvement
Improvement
Community
Community
Co-Evolution
Networked Improvement Community
B
Improvement
Cycles
Augmentation
System
H
T
Deployment
Targets?
B
B
C
C
Improvement Alliance
Collaborative " C " Activities
OHS
Global
Interoperability
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
115
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Continuous
Improvement
Augmentation
System
Co-Evolution
Investment
Criteria
RESULTS !
Smarter and Faster:
• Product Cycles
• Improvement Cycles
Improvement
Cycles
Improvement
Community
= Compounded ROI
Deployment
Targets?
OHS
Most Payoff
Global
Interoperability
Improvement
Infrastructure
Bootstrap
Strategy
Collective IQ
116
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Investment
Criteria
Ever accelerating
continuous improvement!
Improvement
Cycles
Improvement
Community
Most Payoff
Improvement
Infrastructure
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
117
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
118
End of Slideshow
Extra Slides and Photos Follow
2
3
4
Candidate NICs
Targeting Improvements In:
Objective
Continuous
Improvement
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
• External Intelligence: gathering; integration
Investment
Criteria
• Comprehensive Scenario Development
Improvement
Infrastructure
• Enterprise Process Modeling
• Knowledge Management / Intellectual Capital
Improvement
Cycles
Improvement
Community
• Full-Enterprise CoDIAK -- and Global OHS
• Total
Quality
Deployment
Targets?
OHS
Global
Interoperability
Bootstrap
Strategy
Collective IQ
120
2
3
4
Pilot Deployment Candidates
Objective
Continuous
Improvement
• Communities of agencies cooperating toward
Capability
Augmentation
Co-Evolution
Most Payoff
improving capabilities
Infrastructure
Systemof, e.g.:
• Procurement
Investment
Criteria
• Budgeting
Improvement
Infrastructure
• Large-Project Management
Improvement
Cycles
Improvement
Community
• Generic Knowledge-Work
Bootstrap
Strategy
• AND ESPECIALLY: Planning and implementing
internal capability improvements
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
121
2
3
4
And what does the
Bootstrap Alliance propose to do?
Objective
Continuous
Improvement
Capability
Infrastructure
Augmentation
System
Co-Evolution
Most Payoff
• Evolve into a NIC that supports a (growing) community
of NICs -- a TurboNIC (MetaNIC, SuperNIC) Investment
Criteria
• With a smallest core of fixed staff
Improvement
• Developing this as a high-performance virtual Infrastructure
organization
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
122
2
3
4
Bootstrap Alliance Website
Where to find us on the World Wide Web:
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
http://www.bootstrap.org
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
123
2
3
4
The Alliance Idea
Sharing Solutions:
Gov't
Objective
other
USAF
CIA
GSA
Continuous
Industry
Capability
Infrastructure
Conoco
NTT
Netscape
Sun
Universities
Augmentation
System
other
Berkeley
CMU
Stanford
Not-for-profit
Co-Evolution
other
ASIS
IFTF
ETF
Improvement
Initiatives
Most Payoff
other
A.C.
Koop Hll
Kellogg
Investment
Criteria
Improvement
Infrastructure
C
C
Improvement
Cycles "C"
Level
Cooperative
H
Improvement
Community
T
Deployment
Targets?
C
C
C
Bootstrap
•Common Challenges, Issues, RequirementsStrategy
•Share Advice, Strategies, Lessons learned
OHS
Global
Interoperability
Collective IQ
Note: Representative organizations that have indicated an interest in this approach.
124
Photos
Photo Contents
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
1. Judy at Workstation (1964)
2. First Mouse
3. Knee Control
4. Keyset
5. Keyset Code
6. C-supported Meeting (1967)
7. Martin with CRT Display Module (1968)
8. Jake with Display Generator System
9. Lab-type Workstation
10. Duvall at "Yoga" Workstation
Last slide @ 122
2
3
4
The Bootstrap "Paradigm Map"
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
138
2
Capability
Infrastructure
Objective
Continuous
Improvement
A
H
T
Augmentation
System
Co-Evolution
I redrew this slide, thought to
keep a copy here just in case.
Improvement
Community
Most Payoff
Investment
Criteria
Bootstrap
Strategy
C
Deployment
Targets?
4
Improvement
Infrastructure
B
Improvement
Cycles
3
OHS
Global
Interoperability
Collective IQ
139
2
Objective
Capability
Infrastructure
Augmentation
System
Co-Evolution
Continuous
Improvement
3
4
Most Payoff
Investment
Criteria
Improvement
Infrastructure
Improvement
Cycles
Improvement
Community
Bootstrap
Strategy
Deployment
Targets?
OHS
Global
Interoperability
Collective IQ
140
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