E-Government in the
U.S.
E-Government in the U.S.
 Computerized
operations → interactive
operations between government and users
 “E-government” begins in the 1990s
 Based on theory of purpose and duties of
government: safe subject for politicians
 Could we function without it?
My e-government life
 Obtained
tax forms and submitted returns
 Paid city usage fees
 Renewed drivers’ license
 Registered to vote
 Ordered and received absentee ballot
Most popular topics
From www.cabq.gov
Jobs
Pay your water and solid
waste bills
Report abandoned vehicles
Restaurant inspections
Road Construction Report
Department listing
Planning
Maps (GIS)
Other popular topics
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Register for city business
license
Procurement
Economic development
Mayor
City council
Find meetings, agendas,
legislation
Register to vote
Doing business
– www.fedbizopps.gov and
www.grants.gov, among others
 Automatic updates
 Exporting anything -- www.expert.gov
 Importing anything –
http://trade.gov/index.gov;
http://trade.gov/ia/index/asp;
www.business.gov/gudies/import-expert
 Procurement
Measurements of success
How much does the government save (staff
time and salaries)?
 Virginia
saved $270,000 in processing
unemployment claims annually
 Indiana documented $400 million in
increased revenue and reduced costs due
to electronic tax filing and direct deposit of
refunds over five years
Public outreach (Brookings)
 48%
of websites allow posting of
comments, message boards, surveys and
chat rooms
 44% of websites allow residents to register
to receive updates on specific issues
 Executive sites are strongest on outreach,
legislative and judicial often merely
billboards
Public interaction
•
Expectmore.gov
•
Regulations.gov**
•
Second Life, www.secondlife.com
•
INFORMATION
Challenges
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Changing the culture is the toughest part
Constant need to re-evaluate and update
sites
Inconsistent designs of related
sites=confusion
Including workable search engines
Keeping private information private
Broadening access (languages, disabilities)
Keeping sophisticated personnel on staff
Financing e-government sites and programs
Financing
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User fees
Summarized at Brookings e-government study for
2008, www.brooking.edu
• Examples of public-private partnerships
No public cost for prize-winning Nebraska state
portal, www.Nebraska.gov
Virginia Department of Taxation Partnership
Project, affecting more than $9 billion in annual
revenue for government services
Center for Digital Government Best of the Web
awards
Competition and Cooperation
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Best of the Web Awards – National League of
Cities and National Association of Counties and
the Center for Digital Government
National Association of Computerized Tax
Professionals
Federation of Tax Administrators
National Electronic Commerce Coordinating
Council
E-Government Act of 2002 and initiatives
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Adapted CitiStat to diagnose local management
issues in Indjija and Paracin
• Used it for call center (plus walk-ins and SMS) to
report concerns, generate work orders with 48hour response time
• Case Management System and web-based
statistics in Serbia’s Commercial Courts
• Expect to assist with more local applications,
perhaps with courts
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