Project co-financed by
European Union
Project co- financed
by Asean
ASEAN GMP TRAINING MODULE
QUALITY MANAGEMENT SYSTEM
Prepared by
Hui Foong Mei – Singapore
Vongsavanh Insixiengmay – Laos PDR
Davong Oumavong – Laos PDR
Approved by
ASEAN Cosmetic GMP Team
Endorsed by
ASEAN Cosmetic Committee
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November 2005
1
Project co-financed by
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CONTENT OF PRESENTATION
Project co- financed
by Asean
1. Basic Principles of Quality Management
a.
b.
c.
d.
e.
f.
Basic
Basic
Basic
Basic
Basic
Basic
Principles of Quality Assurance
Requirements of Quality Assurance
Principles of GMP
Requirements of GMP
Principles of Quality Control
Requirements of Quality Control
2. Basic Principle of Quality Documentation
3. Establishment of Quality Manual
European Committee
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Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
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OBJECTIVES
Project co- financed
by Asean
To understand key concepts of quality
management, quality assurance, GMP
and quality control.
To understand level of quality
documentation.
To understand specific requirements on
quality manual.
To develop quality manual based on GMP
requirements
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
3
Project co-financed by
European Union
Project co- financed
by Asean
BASIC
PRINCIPLE OF
QUALITY
MANAGEMENT
European Committee
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Module 1
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4
Project co-financed by
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BASIC PRINCIPLE OF
Project co- financed
by Asean
QUALITY MANAGEMENT (1)
Manufacturer should ensure the cosmetic products
comply with the requirements of ASEAN Cosmetic
Directives (ACD).
They should also comply with any other applicable
regulations pertaining to your specific country.
The attainment of this quality objective should be led
by the senior management and requires the
participation and commitment by staff, by the
company’s suppliers and distributors.
European Committee
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Module 1
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Project co-financed by
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BASIC PRINCIPLE OF
Project co- financed
by Asean
QUALITY MANAGEMENT (2)
To achieve the reliable quality objective, there should
be a comprehensive QA system incorporating GMP.
The QA system should be fully documented and its
effectiveness should be monitored.
All parts of QA system should be
adequately resourced with:
competent personnel
suitable and sufficient premises,
equipment and facilities
European Committee
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Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
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BASIC PRINCIPLE OF
Project co- financed
by Asean
QUALITY ASSURANCE (1)
 QA covers all matters which
individually or collectively influence
the quality of a product.
 It refers to a sum total of activities
organized with an aim to ensure the
products are of the required quality.
 QA incorporates GMP and other
factors that fall outside the scope of
the GMP Guide.
European Committee
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Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
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BASIC REQUIREMENTS OF
Project co- financed
by Asean
QUALITY ASSURANCE (1)
 Ensure that products are designed and developed
based on sound scientific rationale and with GMP
or GLP (Good Laboratory Practice) principles being
taken into consideration.
 Ensure that managerial responsibilities are clearly
specified.
 Ensure that production and control operations are
clearly specified and GMP is adopted.
 Organize supply and use of correct starting and
packaging materials.
 Ensure that finished products are correctly
processed and checked before release.
European Committee
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Implementing Agency
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STATEMENT
OF
RIGHTS
&
RESPONSIBILITIES
8
Project co-financed by
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BASIC REQUIREMENTS OF
Project co- financed
by Asean
QUALITY ASSURANCE (2)
 Ensure that products are released after
review by authorised person.
 Provide satisfactory arrangement to
ensure products are stored,
distributed & handled appropriately.
 Put in place a mechanism for regular
self inspection / internal quality audit.
European Committee
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Module 1
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Project co-financed by
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BASIC PRINCIPLES OF
Project co- financed
by Asean
GOOD MANUFACURING PRACTICES
 Part of QA which ensures that products are
consistently produced and controlled to the
quality standards appropriate to their intended use.
 Minimize risks :
• cross contamination
• mix up
 Ensure products/materials are traceable to the
original source.
 Product testing is not reliable way to assure product
quality. Should BUILD quality into the product!
 Production and quality control functions should be
independent of each other.
European Committee
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Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
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BASIC PRINCIPLES OF
Project co- financed
by Asean
GOOD MANUFACURING PRACTICES (1)
All manufacturing process are clearly
defined and systematically reviewed.
All necessary facilities/resources for
GMP should be provided :
adequate, qualified and well-trained
personnel
suitable premises and sufficient space
suitable location
good personal hygiene and proper
sanitation
suitable equipment and services
European Committee
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Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
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BASIC PRINCIPLES OF
Project co- financed
by Asean
GOOD MANUFACURING PRACTICES (2)
All necessary facilities/resources for
GMP should be provided :
 clearly defined manufacturing processes
using unambiguous language
 good documentation system
 appropriate storage and transport
 systematic internal quality audit
 proper product recall system
 right handing of complaints
 comprehensive corrective and preventive
action
European Committee
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Module 1
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Project co-financed by
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BASIC PRINCIPLES OF
Project co- financed
by Asean
QUALITY CONTROL (1)
QC is part of GMP.
QC is concerned with sampling, specification and testing.
Manufacturer should have a QC department.
QC should be headed by an appropriately qualified and
experienced person.
QC should be independent from production and other
departments.
Ensure that the necessary and relevant tests are actually
carried out.
Ensure that no materials or products will be released for
sale or supply, until their quality have been evaluated and
judged to be satisfactory.
European Committee
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Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
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SCOPE OF QC
Project co- financed
by Asean
Items concerned :
Starting materials
Packaging materials
Bulk products
Intermediate and finished products
Environmental conditions
European Committee
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Project co-financed by
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BASIC REQUIREMENTS OF
Project co- financed
by Asean
QUALITY CONTROL (1)
Adequate facilities, trained personnel and approved
procedures should be available for sampling,
inspecting and testing and, where appropriate,
environment monitoring.
Sampling by QC personnel & testing by approved
methods.
Approved test methods.
Maintenance of QC records & failure investigation records.
European Committee
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Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
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BASIC REQUIREMENTS OF
Project co- financed
by Asean
QUALITY CONTROL (2)
 Ingredients comply with regulatory
specification (grade, composition, strength)
 Review and evaluation of production
documentation
 Assessment of process deviations
 Release of batches by authorised person
 Sufficient reference samples of starting
materials and finished products
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Project co-financed by
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OTHER DUTIES OF QC
Project co- financed
by Asean
Establish QC procedures
Manage reference standards
Ensure correct labeling
Stability testing (if applicable)
Complaint investigation
Environmental monitoring
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
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QUALITY CONTROL ASSESSMENT OF
Project co- financed
by Asean
MANUFACTURING ACTIVITY
Should include the following:
Production conditions
In process quality control activity
Manufacturing documentation
Compliance with finished product specification
Examination of the finished products
QC Access
QC personnel MUST have access to production
area for sampling and investigation
Access to QC lab is strictly for QC personnel
European Committee
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Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
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Project co- financed
by Asean
QUALITY CONTROL ACTIVITIES
QC should cover the following:
a. Sampling
b. Specification
c. Testing
d. Release procedures
e. Recalls and complaints
f. Decision making in all quality matters
g. Definition of product quality
h. Laboratory operations
i. Release authorisation
j. Investigation and reporting
European Committee
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Module 1
GMP Workshop Kuala Lumpur 14-16 November
19
Project co-financed by
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QUALITY RELATIONSHIP
Project co- financed
by Asean
Quality Management
Quality Assurance
G.M.P.
Quality Control
European Committee
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Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
20
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Project co- financed
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BASIC PRINCIPLE OF
DOCUMENTATION
European Committee
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Module 1
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21
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Project co- financed
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OBJECTIVE OF DOCUMENTATION
A reliable evidence for GMP compliance.
To establish, monitor, and record “quality”
for all aspects of the production, quality
control and quality assurance.
European Committee
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22
Project co-financed by
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Project co- financed
by Asean
PURPOSE OF DOCUMENTATION
 Clearly written documentation prevents errors
 It provides assurance that quality related
activities are carried out exactly the way they
have been planned and approved
 Employees know what to do
 Responsibilities and authorities are identified
 Forms the basis for improvement
European Committee
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Project co-financed by
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Project co- financed
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QUALITY SYSTEM DOCUMENTATION
 Documentation is the key to operating a cosmetic
company in compliance with GMP requirements.
 All the elements, requirements and provisions
adopted by cosmetic company for its quality system
should be documented in a systematic, orderly and
understandable manner in the form of policies and
procedures.
 Documents should be developed, prepared,
approved, reviewed and distributed in a controlled
manner.
 It should be written in detail and in simple language
that can be understood by the user.
European Committee
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Project co-financed by
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Project co- financed
by Asean
TIERS OF DOCUMENTATION (1)
Quality
Manual
Quality
Procedures
Supporting Documents
or Work Instructions
Quality Records
Broadly, all documents
relating to quality fall into
the following categories
should be controlled:
Quality Manual
Quality Procedures
Supporting Documents
or Work Instructions
Quality Records
All levels are integrated to form a comprehensive and cohesive
documentation network via a system of cross referencing
European Committee
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Project co-financed by
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Project co- financed
by Asean
TIERS OF DOCUMENTATION (2)
QM
QUALITY
MANUAL
QSP #03
QUALITY
QSP
#02
STANDARD
QSP
#01
QUALITY
PROCEDURE
QUALITY
STANDARD
STANDARD
PROCEDURE
PROCEDURE
WI #03
WI #02
WI
#01
WORK
INSTRUCTIONS
WORK
INSTRUCTIONS
WORK
INSTRUCTIONS
European Committee
for Standardization
Implementing Agency
WP #03
WP #02
WP
#01
WORK
PROTOCOLS
PWORK
WORK
PROTOCOLS
PROTOCOLS
STD #03
STD #02
STD #01
STANDARD
STANDARD
TEST/
STANDARD
TEST/
SPECIFICATION
TESTS /
SPECIFICATION
SPECIFICATION
CE #03
CE #02
#01/ WORK
CODECE
ETIK
POLICY
CODE
ETIK / WORK
POLICY
CODE
ETHIC /
WORK POLICY
Module 1
GMP Workshop Kuala Lumpur 14-16 November
IL #03
IL #02
ILLABEL
#01
IDENTITAS
LABEL
IDENTITAS
IDENTITY
LABELS
26
26
Project co-financed by
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QUALITY MANUAL
Project co- financed
by Asean
The strategic document that outlines the organization’s system
of providing quality assurance to achieve customer satisfaction.
Quality
Manual
Quality
Procedures
Supporting Documents
or Work Instructions
Quality Records
European Committee
for Standardization
Implementing Agency
The Quality Manual could be in
one document supported by several
tiers of document, each becoming
progressively more detailed.
The Quality Manual should define
the policy of the company, the
organisational structure, functions,
responsibilities, procedures,
instructions, processes and resources
for implementing the quality
management.
Module 1
GMP Workshop Kuala Lumpur 14-16 November
27
Project co-financed by
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QUALITY PROCEDURES
Project co- financed
by Asean
The tactical document that outlines the activities or operations
of the organization in implementing the stated quality policies.
Quality
Manual
Quality
Procedures
Supporting Documents
or Work Instructions
Quality Records
European Committee
for Standardization
Implementing Agency
The Quality Procedures should
ensure that if necessary, samples of
starting materials, intermediate, and
finished products are taken, tested to
determine their release or rejection on
the basis of test results and other
available evidence related to quality.
The quality procedures are needed to
enable every employee to work
individually and collectively to achieve
the organization’s quality objectives.
Module 1
GMP Workshop Kuala Lumpur 14-16 November
28
Project co-financed by
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WORK INSTRUCTION
Project co- financed
by Asean
The operational document containing instructions specifying
how the activities are performed or products are accepted.
Quality
Manual
Quality
Procedures
Supporting Documents
or Work Instructions
Quality Records
European Committee
for Standardization
Implementing Agency
The Working Instruction should
describe step by step instruction
specific to a process and machine,
specifying the tools, workmanship
criteria, tolerance, and direction for
the process.
The working instructions is the easy
guide for the operator to confirm each
step in executing a task.
The working instructions are needed
to guide the staff in performing a
specific function or task.
Module 1
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Project co-financed by
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QUALITY RECORD
Project co- financed
by Asean
Quality Records refer to results as well as charts and data
pertaining to activities performed such inspection, testing,
survey, audit, review, etc. They should be maintained as
important evidence to demonstrate :
conformance to specific
requirements;
the effective operation of the
quality system
Quality
Manual
Quality
Procedures
Supporting Documents
or Work Instructions
Quality Records
European Committee
for Standardization
Implementing Agency
All Quality Records should be :
Legible and clear
Dated
Readily identifiable and retrievable
Carry authorization status
Retained for a designated period
Protected from damage, light and
deterioration while storage
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ESTABLISHMENT OF
Project co- financed
by Asean
QUALITY MANUAL
Quality
Manual
Quality
Procedures
Main Points for
Consideration
Supporting Documents
or Work Instructions
Quality Records
European Committee
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Project co- financed
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QUALITY MANUAL DESCRIPTION (1)
1. This Quality Manual should state the company’s commitment
to quality and describe the quality system of an organization .
2. Quality System refers to the appropriate infrastructure
encompassing Procedures, Processes and Resources.
 Included in the Quality Manual shall be a clearly defined and
documented quality policy statement that states the
company’s commitment to produce safe and quality products
and its responsibility to its customers.
 The company’s senior management shall demonstrate
commitment to the implementation of the Company Quality
Policy by signing off the policy.
 All supervisory staff and key personnel shall understand and
implement the policy.
 The quality policy shall be communicated to all staff of the
company and regularly reviewed.
European Committee
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Project co- financed
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QUALITY MANUAL DESCRIPTION (2)
Top management shall establish its quality policy and ensure
that it :
is appropriate for the needs of the organization and its
customers;
includes commitment to meeting requirements and
continual improvement;
provide a framework for establishing and reviewing quality
objectives;
is communicated, understood and implemented throughout
the organization;
is reviewed for continuing suitability.
European Committee
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Project co-financed by
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Project co- financed
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QUALITY MANUAL DESCRIPTION (3)
It is a formal declaration by the company of how it conducts
its business with respect to the achievement and assurance of
quality.
It is a documented set of managerial instruction on quality
matters.
It should describe the organization structure and define clear
job description of key employees.
The Quality Manual should be readily available to relevant staff.
The company’s management shall regularly review its quality
system to ensure continued effectiveness and suitability.
European Committee
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Project co-financed by
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Project co- financed
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PREPARATION OF A QUALITY MANUAL
Quality manual can be prepared according to ISO prescribed format if it
does incorporate the GMP principles or it should contain the following
features :
Title and Scope – which company sites and operations are covered?
Example:
• This manual describes the quality arrangements for manufacturing
process starting from receiving of starting materials to delivery of
finished products which are manufactured at :
1 Sembawang Avenue
Singapore 123456
• This manual describes the policies and summaries of the quality
management system established.
European Committee
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Project co-financed by
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Project co- financed
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PREPARATION OF A QUALITY MANUAL
Amendment/Revision History
A list of amendment identifiable by version number, date and a
title or description of change
E.g.
Ref. No.
Date of Revision
Reasons for Revision
QM – GMP / 001
1 March 1999
Change of job description
of QC i/c (Para 1.5)
QM – GMP / 002
18 June 2000
Change in company’s
name
Content Page
Distribution list
Quality Policy Statement
History /Background of the Company
European Committee
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Project co-financed by
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Project co- financed
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PREPARATION OF A QUALITY MANUAL
Management Organisation
There should be a person named as management
representative for ensuring the implementation of QM. This
person should be appointed by senior management to
represent the management authority and to monitor the
system
Company organisational structure, authority, responsibilities
and functions
Control of Manual
review and revision to ensure relevancy and accuracy
distribution
whose responsibilities for the control of manual
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Project co-financed by
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Project co- financed
by Asean
PREPARATION OF A QUALITY MANUAL
Quality Management System Contents
Describe how the quality management system works relating to
1.
2.
3.
4.
5.
6.
7.
Personnel
Premises
Equipment
Sanitation & Hygiene
Production
Quality Control
Documentation
8. Internal Audit
9. Storage
10. Contract Manufacturing &
Analysis
11. Product Complaint
12. Product Recall
It is important to draw attention to the specific use of formally
written and established procedures.
Reference may be in the form of table appended to the manual
It should contain only the management policies which govern
the application of procedures.
It is not normally sensible to include the technical procedures.
They should be referred to specifically by title and reference
number when appropriate.
European Committee
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Project co-financed by
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Project co- financed
by Asean
PREPARATION OF A QUALITY MANUAL
Quick Checklist for a Quality Manual
Does it define the scope of the Quality
Management System that it operates?
Is it a controlled document?
Is there an authorised management
representative?
Are the organisation structure and control
system described and documented?
European Committee
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Project co- financed
by Asean
PREPARATION OF A QUALITY MANUAL
Specify the company’s policies on :
a.
b.
c.
d.
e.
f.
Criteria of staff involved in the manufacturing
activities
Assuring staff’s competency in their work
Assuring staff’s understanding of procedures, work
instruction, GMP principles , etc
Assuring that there is no ambiguity of staff’s roles
and responsibilities
Staff resources allocation
Authority of QC and Production
European Committee
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Project co-financed by
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QUALITY MANUAL CONTENT
Project co- financed
by Asean
PREMISES
Specify the requirements of location, design ,
constructions and maintenance of manufacturing premises
with respect to the following:
a. prevention of contamination from surrounding
environment and pests
b. prevention of mix up of materials and products
c. facilities such as toilet, changing rooms, sampling
areas and QC lab
d. defined areas for certain activities
e. wall, ceiling, drains , air intake and exhaust, lighting
and ventilation, pipe work and light fitting
f. storage areas
European Committee
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Project co-financed by
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QUALITY MANUAL CONTENT
Project co- financed
by Asean
EQUIPMENT
Describe the requirements of
the design, installation and
maintenance of the equipment
and its support system such as
ventilation system.
European Committee
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Implementing Agency
Module 1
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Project co-financed by
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QUALITY MANUAL CONTENT
Project co- financed
by Asean
SANITATION & HYGIENE
Describe the sanitation and hygiene practices to
avoid contamination of the manufacturing of
products with respect to :
a. health condition of the staff;
b. good personal hygiene;
c. avoid direct physical contact with product;
d. restricted activities within controlled areas;
e. measures to prevent contamination by staff
European Committee
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Project co-financed by
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QUALITY MANUAL CONTENT
Project co- financed
by Asean
PRODUCTION
Describe the control of manufacturing process
with respect to the following :
a. Checking and verification of starting
materials (r.m., p.m., and water)
b. Traceability of starting materials to the
product
a. Handling of rejected materials
b. Batch numbering system
c. Weighing and measurement
d. Production process of dry and wet products
e. Labeling and packaging
f. Finished product: Quarantine and Delivery
European Committee
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QUALITY MANUAL CONTENT
Project co- financed
by Asean
QUALITY CONTROL
 Describe how QC ensures products contain the correct
materials of specified quality and quantity and are
manufactured under proper conditions.
 Describe the QC requirement on the following:
a. Sampling
b. Inspecting
c. Testing
d. Environmental monitoring programme
e. Review of batch documentation
f. Sample retention programme
g. Stability studies
h. Maintenance of material or product specification
i. Reprocessing
j. Returned products
European Committee
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Project co-financed by
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QUALITY MANUAL CONTENT
Project co- financed
by Asean
DOCUMENTATION
Describe the documentation control system with respect
to the following:
a. Documentation structure (e.g. Quality Manual, Quality
Procedures, Instructions and Records)
b. Format requirement for different types of documents
c. Numbering and reference system
d. Handling of controlled and uncontrolled documents
e. Handling of obsolete versions
f. Preparation, approval, distribution of documents
g. Review and change control
h. Documentation controller
i. Storage of master documents
j. Retention period for records
k. List of controlled documents
European Committee
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QUALITY MANUAL CONTENT
Project co- financed
by Asean
INTERNAL AUDIT
Describe the policies related to
Internal Audits
a.
b.
c.
d.
European Committee
for Standardization
Implementing Agency
Audit team
Frequency of audit
Follow up actions
Who will be overall responsible for
organising the internal audit
Module 1
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Project co-financed by
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QUALITY MANUAL CONTENT
Project co- financed
by Asean
STORAGE
Specify the requirements concerning storage of
materials/ products with respect to the following
a.
b.
c.
d.
Space, design, security and cleanliness
Storage of quarantine stocks
Storage of hazardous substances
Conditions of storage area
(e.g. temperature & relative humidity)
e. Receiving of incoming materials
f. Stock control (e.g. FIFO principle, proper
labeling on the container)
European Committee
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QUALITY MANUAL CONTENT
Project co- financed
by Asean
PRODUCT COMPLAINT
Describe the systems for handling product
complaints with respect to the following:
The designated person responsible for handling
complaints
Authorised person who will decide on the measures
to be taken
Investigation
Corrective and Preventive Actions
Review of report
Notification to Authority
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
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Project co-financed by
European Union
QUALITY MANUAL CONTENT
Project co- financed
by Asean
PRODUCT RECALL
Describe the systems for recalling from the
market of products known or suspected to be
defective:
The designated person responsible for coordination
Classification of product recall
Provision of sufficient resources
Maintenance of Distribution records
Progress report and final report with
reconciliation
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
51
Project co-financed by
European Union
Project co- financed
by Asean
SUMMARY QUALITY MANAGEMENT
QA
GMP
QC
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
52
Project co-financed by
European Union
Project co- financed
by Asean
SUMMARY QUALITY DOCUMENTATION
Quality
Manual
Quality
Procedures
Supporting Documents
or Work Instructions
Quality Records
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
53
Project co-financed by
European Union
Project co- financed
by Asean
SUMMARY GMP
Product Recall
Complaints
Personnel
Premise
Contract
Manufacturing
& Analysis
Equipment
Sanitation
& Hygiene
Storage
Internal Audit
Documentation
European Committee
for Standardization
Implementing Agency
Production
Quality Control
Module 1
GMP Workshop Kuala Lumpur 14-16 November
54
Project co-financed by
European Union
SUMMARY QUALITY MANUAL
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Project co- financed
by Asean
Title & Version Number
Table of Content
Introduction of the Company
Quality Policy Statement
Scope
Organisation Structure/ Responsibilities of key personnel
Abbreviation of terms
Management Representative
Revision History
Quality and Management Objectives & Policies
Reference of procedure list
Controlled document
Document Approval Information
Circulation List
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
55
Project co-financed by
European Union
RELATED HYPERLINK DOCUMENTS
Project co- financed
by Asean
 Trainer manual of Quality Manual
 An Example of Quality Manual
 An Example of Quality Manual Checking List
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
56
Project co-financed by
European Union
REFERENCES
Project co- financed
by Asean
1. ASEAN Guidelines for Cosmetic GMP (2003)
2. WHO Guide on GMP: Main Principles for
Pharmaceutical Products (2005)
3. PIC/S Guide to GMP for Medicinal Products (2003)
4. ISO 9000:2000 Standards
5. Malaysian GMP for Cosmetic, by Ahmad S.H. and
Ibrahim M.L. (2004)
6. Theory and Practice of GMP, by Bennoson M (2002)
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
57
Project co-financed by
European Union
Project co- financed
by Asean
Thank you
for
Your Kind
Attention
European Committee
for Standardization
Implementing Agency
Module 1
GMP Workshop Kuala Lumpur 14-16 November
58
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ASEAN GMP TEAM FRANCE BENCHMARKING 23 – 29 …