Interpersonal
Non-Verbal
1
Most nonverbal behavior is not codified. . .
a particular behavior can have many
meanings. . .
depending on the user’s
•
•
•
•
•
personality,
family influences,
culture,
the context of the communication,
or, the relationship of the nonverbal behavior
to the verbal message. Pg. 115
2
Verbal
Nonverbal
Communication Communication
 The
use
words we
 Actions, vocal
qualities, and
activities that
typically
accompany a
verbal message
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4
of emotional meaning of messages is nonverbal.
Mehrabian (1972)
Show Off Time
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8
9
10
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12
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 Affective
 Ambiguous
 Continuous
 Multi-channeled
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Group Activity
 Substitute
 Complement
 Contradict
Verbal
Communication
16
When nonverbal
and verbal
contradict, we tend
to accept the
nonverbal
inference.
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1.
2.
3.
4.
5.
6.
7.
8.
Facial expression and eye contact
Kinesics (body motion)
Proxemics and personal space
Artifacts
Touch (haptics)
Paralanguage
Chronemics (time)
Physical characteristics
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 Men
& women have
different nonverbal
rules.
 What can men do that
women can not?
(nonverbally)
 What can women do
that men can not?
(nonverbally)
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Mrs. Doubtfire
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Emblems
Illustrators
Affect display
Regulators
Adaptors
Courtship readiness cues:
1.
2.
3.
4.
5.
6.
1.
2.
3.
Preening behavior
Positional cues
Actions of appeal or invitation
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 Nonverbal
Microsoft Photo
gestures that take
the place of a word
or phrase
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Illustrators
Microsoft Photo
Nonverbal gestures that complement
what a speaker is saying
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expressions
and gestures that
augment the
verbal expression
of feelings
Microsoft Photo
 Facial
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Regulators
Microsoft Photo
Facial expressions or gestures that
are used to control or regulate the
flow of a conversation
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motions that
are used to relieve
tension
Microsoft Photo
 Body
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Is everyone
awake?
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5 Students
have used up
their 3
absences!
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Smiling is one of a very
limited number of
“pancultural” nonverbal
behaviors.
• Intensify
• Deintensify
• Neutralize
• Masking.
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



Intensify – exaggerate our facial
expressions to fit the situation, i.e.
smiling at a wedding.
Deintensify – when we want to
control or subdue an expression,
when you found out you got into law
school and your friend did not.
Neutralize – avoid showing any
facial expressions to appear
neutral, i.e. judges at a gymnastic
event.
Masking – when you want to
conceal our real emotion, i.e. when
your significant other buys
something and you want to conceal
your anger by looking excited.
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Activity
Example # 1 Example # 2 Example # 3
Mask
Deintensify
Neutralize
Masking
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Example # 1
Example # 2
Masking
Intensify
Neutralize
Deintensify
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Of the face the eye
communicates more than
any other feature.
“Our faces are the windows
to the world.”
34
Microsoft Photo
The majority of people in
the United States and
other Western cultures
expect people to look
them in the eye when
communicating.
35
Microsoft Photo
• Japanese direct their
gaze to a position
around the Adam’s
apple.
• Chinese, Indonesians,
and Mexicans lower
their eyes as a sign of
deference.
• Arabs look intently into
others’ eyes showing
keen interest.
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Vocal communication minus the words
 Pitch
 Volume
 Rate
 Quality
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and
being touched are
essential to a
healthy life
 Touch can
communicate
power, empathy,
understanding
Microsoft Photo
 Touching
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Microsoft Photo
 What
message do
you wish to send
with your choice of
clothing and
personal
grooming?
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 How
do you dress?
1. Comfort & protection
2. Modesty
Microsoft Photo
3. Cultural Display

What artifacts do
you display?
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 How
do we
manage and react
to others’
management of
time
• duration
• activity
Microsoft Photo
• punctuality
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Polychronic and monochronic
variations of time exist within
cultures. Should we ask
polychronics to conform in the
workplace?
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 Our
sense of smell is
very personal.
 Our sense of smell
often dictates how we
perceive others from
different cultures.
 Variations:
• Deodorants
• Soaps
• Perfumes
• Body lotions
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 Intimate
distance, up to 18”, is appropriate for
private conversations between close friends.
 Personal distance, from 18”- 4’, is the space in
which casual conversation occurs.
 Social distance, from 4’ – 12’, is where
impersonal business such as job interviews is
conducted.
 Public distance is anything more than 12’
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office
Your desk
A table in the
cafeteria that you
sit at regularly
Microsoft Photo
Your
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Yellow cheers
and
elevates moods
Red excites
and
stimulates
In some
cultures
black suggests
mourning
Blue comforts
and
soothes
In some
cultures
white suggests
purity
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Nonverbal Signals
Microsoft Photo
Vary from culture to culture
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 In
the United States it is a
symbol for good job
 In Germany the number one
 In Japan the number five
 In Ghana an insult
 In Malaysia the thumb is
used to point rather than a
finger
-Atlantic Committee for the Olympic Games
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We need to monitor our own nonverbal
communication and exercise care in
interpreting that of others.
49
Independently read pages 125-6,
“Nonverbal Expectancy Violation
Theory.” Consider its implications.
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Nonverbal - FLCC PAWS