Resume Workshop
What is a Resume?
Definition:

A description of who you
are:
Purpose:

 your competencies
 accomplishments
 future capabilities

A marketing tool
Applicant’s perspective


Get the attention of a
prospective employer
Get an interview
Reviewer’s perspective:
 Communicate value
 Applicant screening
Quick Question
 An interviewer will spend, on
average, ___________, screening
any one individual resume.




A. 1 minute
B. 3 minutes
C. 5 minutes
D. none of the above
Do Your Research!
 Know yourself…
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

Experiences
Skills
Strengths
Interests
Future goals
Desired type of
job
 Know the
employer
 Mission or Vision
 Distinctive
services or
features
 Applicant “fit”
 Culture
Target your resume.
A GOOD RESUME =
CONTENT
The type of information you choose to
put on your resume.
FORMAT
The way you arrange this information.
APPEARANCE
How this information is presented aesthetically.
CONTENT
Content: Guidelines
 Think about the qualities, skills and
experiences you want your audience
to know about.
 Relevant experiences can be both
paid and unpaid.
 You can make custom categories and
headings to suit your needs.
Contact specifics:
 One e-mail address
 A phone number with professional voicemail
 Your current address
Example:
Amanda Smith
12234 Main St.
Hometown, VA 00011
[email protected]
(540) 555-8989
Objective Statements – Yes or No?:
 Writing Objective Statements:





Focus on how you would benefit employer or grad
school- not how they can help you.
Don’t be vague.
Be concise and direct.
Target your objective to each specific employer.
Key ingredients to a successful objective statement:


Name the job/position for which you are applying.
Note how your skill set is a match.
What’s wrong with this picture?
Let’s look at the samples.
Educational Background:
JAMES MADISON UNIVERSITY, Harrisonburg, VA
Bachelor of Business Administration, May 2008
Hospitality & Tourism Management Major
Overall GPA – 3.1; Major GPA – 3.6
(Usually don’t need to list High School at all.)
 Relevant Coursework
 Bulleted list of 6-8 courses OR
 Description of 2-3 major projects
 Academic honors, special certifications,
endorsements, etc.
Experience:
 Start with your title, the organization, location, and time
frame.
 Each relevant position should have a list of your
accomplishments.




Start with a verb in the past tense.
Avoid “duties include” or “responsible for”.
Quantify, be descriptive, and identify strengths.
Example: “Edited a monthly newsletter for the
department, streamlining office communication."
Skills:
 Technical Skills:
 Computer programs/software/languages.
 “Familiar” or “proficient”?
 Foreign Language Skills:
 “Basic understanding”, “conversant” or “fluent”?
 Lab/Scientific Skills:
 Equipment you can use, processes you can
perform.
References:
 “References available upon request” at the
bottom?
 When to provide references
 What to include for each reference
FORMAT
Chronological Format
 Organizes information around dates, stating
what you did and when.
 Work history is typically related to the job
objective.
 Jobs/experiences are listed in reverse
chronological order.
 Titles and organizations are emphasized.
 Accomplishments are highlighted.
Chronological Resume
D O L L Y M . M A D IS O N
C u rren t A d d ress: 123 V illage L ane ? H arrisonburg, V A 22801 ? (540) 555 -1212 ? m adisodm @ jm u.edu
P erm anen t A d d ress: 789 M ain S t. ? A nyw here, V A 22222 ? (540) 555 -0000
O B JE C T IV E
A n entry level position in O rganizational D evelopm ent, spec ifically in a H um an R esources
departm ent, w hich w ill utilize m y know ledge and experience.
E D U C A T IO N
JA M E S M A D IS O N U N IV E R S IT Y , H arrisonburg, V A
B achelor of B usiness A dm inistration, M ay 2008
M ajor in M anagem ent, H um an R esources C oncentration
M inor in C om m u nication Studies, O verall G P A : 3.3 M ajor G P A : 3.7
CAREER
RELATED
E X P E R IE N C E
O W E N S & M IN O R , IN C ., G len A lle n, V A
Intern, C orporate C om m unications & H um an R esources w ithin O rganizational
D evelopm ent, June 06 – A ugust 06
 C oordinated projects such as a ttendance aw ards, service aw ards, and blood drive
 G athered and collated inform ation for O ffice of F ederal C ontract C om pliance P rogram s audit.
 H elped interview and evaluate potential team m ates.
JM U A D M IS S IO N S O F F IC E , H arrisonburg, V A
T our guide, clerical w orker, June 05 – A ugust 05
 G ave cam pus tours to prospective students.
 F iled and m ailed inform ation regarding adm issions.
C O M M U N IC A T IO N C O U R S E W O R K
 C onducted com m unication audits of cam pus organizations; responsibilities included
form ulating a questionnaire, interview ing, analyzing and interpreting data, presenting findings in
w ritten and oral form ats.
 C onducted a survey of graduating seniors at JM U ; responsibilities included form ulating a
questionnaire, conducting telephone survey, analy zing and interpreting data, presenting findings
w ritten form ats.
 C om pleted public relations project for local com pany; project entailed producing a brochure,
new sletter, press release, and feature article.
A M E R IC A N H O M E F U N D IN G , G len A llen, V A
Secretary for H um an R esources and G eneral Service, M ay 04 – A ugust 04
 A ttended to phone calls and greeted interview ees.
 H elped conduct a job fair for the H um an R esource departm ent.
 A ssisted in ordering supplies for all branches of the com pany.
OTHER
W ORK
E X P E R IE N C E
M A R T IN , D O L A N , A N D H O L T O N , L T D ., G len A llen, V A
S ecretary/reception ist, W inter B reaks 02, 03, and 04
 A nsw ered and directed phone calls and greeted clients
A C T IV IT IE S
S igm a K appa S orority; S tudent A m bassadors; International A ssociation o f B usiness
C om m unicators; F ootball R ecruiting H ostess; C om m ission on U ndergraduate Studies
COM PUTER
S K IL L S
W ord Perfect
M icrosoft W ord
P ageM aker
H yperC ard
P rofessional W rite
C ricketG raph
M acD raw
L otus 123
M acW rite
R eadyS etG o
M acP aint
S P S S -X
Functional Format
 Organizes information around functional
headings, highlighting major areas of
accomplishments and strength.
 Allows you to organize content in an order that
most supports the objective; not bound by
dates.
 Titles and work history are secondary.
 Draws on all sources of experience- volunteer,
activities, courses, work and signifies each as
equally important.
D o lly M . M a diso n
Functional Resume
123 V illage L n.
H arrisonburg, V A 22801
5 4 0-5 5 5 -1 2 1 2
m adisodm @ jm u.edu
789 M ain St.
A nyw here, V A 22222
5 4 0 -5 5 5 -0 0 0 0
O B JE C T IV E
S eeking a program m er/analyst position w it h a dynam ic, progressive, and grow ing firm .
E D U C A T IO N
Jam es M adison U niversity , H arrisonburg, V A
B achelor of B usiness A dm inistration, M ay 2003 C um ulative G P A : 3.7
D ual M ajor: C om puter Inform ation S ystem s, concentration in Program m ing & A n alysis G P A : 3.8
M edia A rts and D esign, concentration in T elecom m u nications G P A : 3.6
COM PUTER
S K IL L S
COBOL
C
HTM L
A ppleS hare
Java
Q U A L IF IC A T IO N S
T E C H N IC A L E X P E R IE N C E
 M aintained sports section for the on -line version of the school new spaper, B reezeN et
 D ow nloaded, translated, and edited copy into H T M L form at for B reezeN et tw ice w eekly
 A ssisted in the initial d esign of the layout for the B reezeN et sports section
 D eveloped and m aintained a m usic database for W X JM using F ileM aker Pro
M acintosh
L otus 1 -2 -3
M icrosoft E xcel
M icrosoft W ord
W S -F T P
M icrosoft W indow s
W ordPerfect
M acW rite
A dobe P hotoshop
F ileM aker Pro
M A N A G E M E N T A N D L E A D E R S H IP E X P E R IE N C E
 M anaged a departm ent of 7 -15 staff m em bers and on -air personalities
 P roduced a w eekly talk show w hich explored issues relevant to the listening audience
 S upervised a staff of 7 em p loyees during each shift
 D elegated duties and responsibilities to ensure efficient, quality custom er service
 R esponsible for training new em ployees
 A ssisted prim ary m a nager in accounting, hiring, scheduling, and m arketing functions
 L ed group tours of JM U R ecreation C enter and served as a custom er service representative
C O M M U N IC A T IO N E X P E R IE N C E
 E ffectively m aintained contact w ith at least 40 record com pany representa tives
 R eview ed and answ ered custom er suggestions and com plaints
 P erform ed as an on -air personality and disc jockey on a w eekly radio program
 P erform ed and entertained crow ds of up to 2200 people at concerts and dances
 C onducted surveys w ith W P G C target dem ographic group to evaluate their radio listening
habits
W ORK
E X P E R IE N C E
W X JM , H arrisonburg, V A - U rban M usic D irector (9/98 -P resent)
JM U B reezeN et, H arrisonburg, V A - O n -line S ports E ditor (8/01 -1/02)
JM U U n iversity R ecreation , H arrisonburg, V A - W elcom e C en ter A ssistant (8/01 -1/02)
P roP ark , H arrisonburg, V A - A ssistant M anager (8/00 -9/01)
W P G C , W ashington, D C - R esearch Intern (6/99 -8/99)
K P M G P eat M arw ick , W ashington, D C - A d m inistrative Intern (5/99 -8/99)
AW ARDS
& A C T IV IT IE S
B eta G am m a S igm a
C oors M in ority B usiness Scholarship
D ean’s L ist
S tudent-A thlete T utor
M obil D isc Jockey
P resident’s L ist
N A A C P A cadem ic A chievem ent A w ard
B oys and G irls C lub volunteer
Intram ural R eferee
Combination Format
 Combines the best aspects of both the
chronological and functional.
 Emphasizes skills, accomplishments, interests,
and work experience relative to the objective.
When to use the Combination Format?
 Use when you want to emphasize previous
activities and or experience while also
highlighting transferable skills.
D O L L Y M A D IS O N
Combination Resume
123 V illage L ane  H arrisonburg, V A 22801  540 -5 5 5-1 2 1 2  m adisodm @ jm u.edu
O b jective
T o obtain a position in the im port/export industry and utilize m y international business know ledge.
E d u cation
Jam es M adison U niversity, H arrisonburg, V A
B achelor of B usiness A dm inistration, M ay 2003
M ajor: International B usiness M inor: S panish
C A R E E R R E L A T E D E X P E R IE N C E
In ternation al F raternity of D elta S igm a P i, 2001 -2 0 0 3
C om m ittee H ead of Interchapter R elations
 S erved as liaison betw een region al chapters
 C oordinated social, fundraising and consulting events
 O rganized a gathering of tw o chapters for 60 attendees
 C oordinated com m ittee m eetings and discussions
C om m ittee H ead of A lum ni A ctivities
 M aintained and updated records for m ore than 500 chapter alum ni
 G athered and w rote articles for new sletter
 O rganized and assem bled new sletter for printing
 D istributed new sletter to 500 alum ni, 3 tim es per sem ester
 A ssigned responsibilities to a com m ittee of 5
In ternation al B usiness C lu b , 2001 -2 0 0 3
N ew sletter C om m ittee H ead
 W rote article relating to topics and activities concerning international business m ajors
 D esigned and sent new sletter to all international business m ajors tw ice a sem ester
 C oordinated activities and assignm ents of other com m ittee m em bers
In tegrated F u n ction al S ystem s C ou rse , 2001
 W orked in a team w ith 4 other students to develop a com prehensive, 30 page professional business plan
 C arried process from brainstorm ing and logistical stages into functionality and execution
S K IL L S
L ead ership
 S upervised 6 em ployees on various functions in busy retail environm ent
 M aintained productivity of em ployees supervised
 T rained new em ployees on areas of responsibility, custom er service and policies and procedures
C om m u nication
 H andled all special custom er service com plaints and requests in an efficient and pleasant m anner
 M ade 30 -40 phone calls per night to solicit funds
 M aintained and com m unicated a daily roster o f all duties and activities to be perform ed
 Interacted w ith custom ers from a variety of backgrounds and provided excellent custom er service
W ork
H istory
JM U G reater U niversity F und, H arrisonburg, V A , S eptem ber 2002 -M ay 2003
-W orked part-tim e during school to help finance education
F ood L ion, Inc., F redericksburg, V A , S um m ers 2000 -2 0 0 2
A ctivities
H abitat for H um anity
M arching R oyal D ukes
Combination Resume
D o lly M . M a diso n
C urren t A d d ress
m ad iso d m @ jm u.ed u
P erm a nent A d d ress
1 2 3 V illage L n.
7 8 9 M ain S t.
H arriso nb urg, V A 2 2 8 0 1
A n y w here, V A 2 2 2 2 2
(5 4 0 ) 5 55 -1 2 1 2
(5 4 0 ) 5 55 -0 0 0 0
_ _ _ __ _ __ _ __ _ __ _ __ _ __ _ __ __ _ _ __ _ __ _ __ _ __ _ __ _ __ _ __ __ _ _ __ _ __ _ __ _ __ _ __ _ __ _ __ __ _ _ __ _ __ _ __ _ __ _ __ _ __ _ __ __ _ _ __
O B JE C T IV E S eekin g e xp erience in the area o f health fitne ss a nd p ro m o tio n.
E D U C A T IO N JA M E S M A D IS O N U N IV E R S IT Y , H arriso nb urg, V A
B achelo r o f S cience, H ealth A ssessm ent a nd P ro m o tio n, M a y 2 0 0 3
M ajo r G P A 3 .9
O verall G P A 3 .3 9
P resid ent’s L ist, D ean ’s L ist
W o rld S cho lar A thlete G a m e s -selected to p articip ate w ith 1 ,5 0 0 stud ents w o rld w id e in a p ro gra m d esig ned to use
sp o rts as m ed iu m to d isc uss w o rld issues
A cad e m ic A thletic B anq uet-se lected three tim e s b ased o n a m inim u m 3 .0 G P A tw o se m esters co nsec utively
HONORS
H E A L T H P R O M O T IO N S K IL L S

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


F o rm ula ted m ass p ro m o tio n m aterials includ in g a b ro chure , p o ster, and fact sheet o n H IV p reventio n
G ained fa m iliarity ta king b lo o d p ressure, d o ing b o d y co m p o sitio n assessm ents, calib ratin g eq uip m en t, cho lestero l
testing, a nd givin g o rientatio n s o f w eight m ac hine s at the JM U R ecreatio n C e nter
L ed a gro up o f six w ritin g a grant p ro p o sal sim ulatio n fo r class
M arketin g co m m ittee m e m b er fo r a cam p us -w id e “A lco ho l A w are ne ss W eek” p ro gra m
C ertified in F irst A id and C P R
E X P E R IE N C E
R O C K IN G H A M M E M O R IA L H O S P IT A L , P ra cticu m , F all 2 00 2




P resented a 2 5 m in ute in -service o n vegetaria nism to se veral ho sp ital e m p lo yees
G ave an in -service o n H ealth R isk A p p raisal resu lts a nd ho w to interp ret the m
C reated a b ulletin b o ard o n th e d angers o f p assive sm o king
L earned ab o ut the career d uties o f H ealth P ro m o tio n C o o rd inato r in a ho sp ital settin g
H A R R IS O N B U R G /R O C K IN G H A M F R E E C L IN IC , In tern sh ip , S um m er 2 0 02
 S uccessfully w ro te and receiv ed fu nd in g fo r a gra nt p ro p o sal fo r b reast ed ucatio n and early d etectio n tec hniq ues
a m o n g the lo w er class in H arriso nb urg



Interacted a m o n g m e m b ers d u ring atte nd ance at b o ard m eeting s and co m m u n ity m eetin gs
C o nstructed w eek ly b u lletin b o ard s
A d m itted and co m m u n icated w ith p eo p le enterin g clinic
D U K E U N IV E R S IT Y M E D IC A L C E N T E R , S tu den t W o rke r, S u m m er 2 0 0 1

C o nd ucted general o ffice m a n age m e nt includ in g filing m ed ical charts, p ho to co p yin g, an sw ering a nd d irectin g p ho ne
calls, and m ed ical d ata p ro cessin g o n the co m p u ter
U N C F A C U L T Y S T A FF A N D R E C R E A T IO N A S S O C IA T IO N and D U K E U N IV E R S IT Y
T en n is In stru cto r , S um m ers 1 9 96 -2 0 0 2

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
D evelo p ed p erso nalized lesso n p lans fo r ind ivid ual le sso n s
P erio d ically tau g ht p rivate lesso ns to ind ivid uals ran gin g in ages fro m 1 0 -5 0
P ro vid ed ind ivid ual in struc tio n and feed b ack w h e n teach in g gro up s
JA M E S M A D IS O N U N IV E R S IT Y T E N N IS T E A M

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O ccup ied # 1 p o sitio n since fresh m a n year
V o ted R o o kie o f the Y ear in C o lo nial A thle tic C o nfere nce
V o ted T eam C ap tain b y m e m b ers o f the ten nis tea m sen io r year
N a m ed A thletic o f the W eek in sc ho o l p ap er (T he B reeze)
P o sitive P erfo rm er in U S T o da y O n line, Jan. 2 8 1 9 9 7 ( http ://w w w .u sato d a y.co m /sp o rts/fo o tb all/sfc /sfcp p p .htm
APPEARANCE
Appearance
 Don’t use a template.
 Print on a laser printer.
 Be consistent with
heading style and
margins.
 Font: no smaller than 10
point.
 Margins: no smaller than
0.5 inches.
 Paper choice matters.
 Check for spelling and
grammatical errors.
 Use one font style and
size (except for your
name).
 Fill the page.
 Try to stick to 1 page in
most cases.
 Paragraphs vs. bullets.
 Use bullets, not dashes.
A Few Final Guidelines… Do’s
 Revise your
resume often.
Have a variety of
people give you
feedback.
 If a position is still
in progress,
indicate so:
“Fall 2006-present”.
 Vary your verbs.
 Talk about the big
picture, i.e. what
impact your action
had on the
organization.
 Proofread beyond
spell check.
A Few Final Guidelines……
 Don’t include
hobbies.
 Don’t use “I”.
 Don’t describe
duties in paragraph
form - use bullets.
COVER
LETTERS
Key Elements:
 Contact Information
 Content
 Purpose of Letter
 Special Skills
 Follow-up Intent
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Resume Clinic - James Madison University