Unified Communications
OCS Speech Server
Jamie Stark | Microsoft Corporation
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Video: “The Devil Does UC”
What was there?
Many User Interfaces: Desktop Phone, Mobile
Device, UC Client, Video Camera
Many Functions: Presence, Instant Messaging,
Voice & Video Conferencing, Web & Data
Collaboration, Unified Messaging
Back-end: Messaging & Real-time Collaboration
Platforms
Unified Communications
Productivity Through Communications Convergence
People-centric with single identity
Rich, contextual and standards based
Device and network agnostic
Secure, robust, efficient to manage and operate
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Speech in UC
How important is a speech interface in
unified communications?
Does it justify the extra cost?
How speech technology is driving creative
applications in unified communications?
Microsoft Speech Investments
Vista
Command & Control
Dictation
Voice Command
Mobile Device
Exchange 2007
Unified Messaging
Auto Attendant
OCS – Speech Server
Call Center
Productivity
Microsoft Confidential
Office Communications Server 2007
Communications Made Easy
Enterprise-grade scalable and secure
Instant Messaging solution with robust
presence, federation and public IM
Scheduled and ad-hoc
audio/video/data on-premise
conferencing
People-centric presence-enabled
telephony and call management
functionality
IVR and Speech Recognition for
high-volume inbound and outbound
call handling and automation
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Communications Convergence
From Today’s Silo’ed To Integrated Communications
Overall
Costs
Down
Common Management
Conferencing
Enterprise
Telephony
Instant
Messaging
Voice Mail
Web
Conference
Video
Conference
Audio
Conference
E-Mail &
Instant Messaging
Enterprise
Telephony
Vertically integrated communication silos
Proprietary architecture
Limited accessibility
Many different databases
E-Mail &
Unified Messaging
Unified Experience
Separate Management
Platform
Horizontally integrated common platform
Standards-based distributed architecture
Integrated IVR and Speech Engine
One common database
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Jamie Stark
Mobile: 804.319.6794
[email protected]
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
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Office Communications Server 2007
Voice Call Management Architecture Overview
Analog, Digital & Mobile Phones
Internal Information Workers
UC Desktop
Telephone
Telephony
Office Communicator
with USB handset
Office Communicator
with headset
Telephony
Gateway
Remote Workers
Internet
Federated Companies
Federated
Networks
OCS 2007
Media Relay
(server role)
Office
Communications
Server 2007
Speech Server
(server role)
OCS 2007
Conferencing
(server role)
Exchange Server
with Unified
Messaging
SQL
Server
Servers and Management
External
Perimeter Network
(DMZ)
Internal
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Deployment Scenarios
Speech Server – Standalone
Deploy Speech Server in
A TDM or VoIP environment
Enable speech applications with
minimal infrastructure investment
Migrate easily and economically
towards an integrated unified
communications experience by
adding in OCS and Direct OCS
Clients
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Deployment Scenarios
Speech Server – OCS Front-end
Deploy Speech Server in
an OCS environment
Built-in call routing and load
balancing
Built in conferencing and instant
messaging
Rich set of VoIP based clients
Enable direct OCS Clients for
presence-enabled call routing, adhoc voice drive conferencing,
speech-enabled, etc.
Unified provisioning through AD
Leverage LCS investment
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Speech Server Features
Managed API Support
DTMF
Speech Recognition
Call control
Native VoIP support
SIP/RTP
Flexible Authoring
Environments
Managed Code
SALT
VoiceXML
Natural Language
Enhanced Authoring Tools
Windows Workflow
Foundation
Conversational Grammar
Builder
Grammar Advisor
Improved Tuning Tools
Grammar Analyzer
Report Viewer
SIP Debugger
OA&M Enhancements
Application Deployment
MOM
SMS
Enhanced Performance
30% Accuracy
50% performance
x64-bit support
Virtual Server
Languages
European
Asian
Deployments
Category
Description
Customer self-service
Service activations, billing queries, service/plan
changes, order fulfillment, product/service
features support, equipment warranty and
replacement, account maintenance
Helpdesk and IT
Password reset applications, trouble ticket
integration with Remedy and Clarify
Field support
Field repair scenarios, scheduling and logistics
for maintenance workers
Auto attendants
Receptionist-like auto-attendants
Internal enterprise
and business
productivity
Sales force automation, logistics, voice-enabled
email, HR open enrollment
Outbound notification
Paging notifications, alerts and outbound
marketing
Customers
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