AT @ Work
Assistive Technology
in the Workplace
Tools to Accommodate Individuals with Disabilities
Revised May 2008 by the Pennsylvania Assistive Technology and Employment Collaborative,
with funding provided by the U.S. Department of Labor,
Office of Disability and Employment Policy
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Why Are We Here?
• People with disabilities can work!
• Disability does not negate the
individual’s skills, talent, and knowledge.
• Increased pool of potential employees.
• Keep trained employees in the
workplace after injuries.
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Large Pool of
Potential Employees
• 13.0% people in the United States have a
disability (ages 21 - 64).
– Pennsylvania – 13.7%
• 62.8% of all people with disabilities are
unemployed (ages 16 - 64).
(from United States Census Bureau 2006
American Community Survey)
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What Is Assistive Technology?
• Device
– “any item, piece of equipment, or product system,
whether acquired commercially, modified, or customized,
that is used to increase, maintain, or improve functional
capabilities of individuals with disabilities” (AT Act of 1998,
as amended).
• Service
– "any service that directly assists an individual with a
disability in the selection, acquisition, or use of an assistive
technology device" (AT Act of 1998, as amended).
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Assistive Technology Devices
• Low Tech Devices: Inexpensive, easily made,
easy to learn, readily available, easy to replace
/ maintain.
Early PDA…!
Large timer
Reacher
Notebook with communication pictures
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Assistive Technology Devices
• Mid: May cost more, require some training,
have special design, often need power source.
Powerlink
Communication device
Large button phone
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Assistive Technology Devices
• High: Higher cost, need specific training to
learn, often customized.
PDA with organizing software
Text to speech software
Refreshable braille display
Eye-gaze computer access
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Where Are
Assistive Technology Devices?
• Low, mid, and high tech devices can be found:
– At common local stores (Home Depot, Staples)
– At specialized vendors (Maxi-Aids, Infogrip, Dynavox)
– In generic catalogs
– On the Internet
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Assistive Technology Services
• Evaluation for appropriate devices.
• Selection of the appropriate device.
• Coordination with service providers (e.g., therapists,
engineers).
• Training / technical assistance for the person and
supporting individuals (e.g., personal assistants).
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Assistive Technology Specialists: A - O
•
•
•
•
•
•
•
•
•
Academic Specialist
Adaptive Driving Specialist (car and van)
Adaptive Microcomputer Specialist
Assistive Technology Specialist
Audiologist
Home Modifications Specialist
Learning Disabilities Specialist
Occupational Therapist
Orientation and Mobility Specialist
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Assistive Technology Specialists: P - Z
•
•
•
•
•
•
•
•
•
Physiatrist
Physical Therapist
Recreational Therapists
Rehabilitation Engineer / Fabricator
Sensory Aids Specialists
Specialized Career Evaluator
Speech Language Pathologist
Telecommunications Specialist
Vocational Rehabilitation Counselor
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Universal Design
• Universal design is the design of products and
environments to be usable by all people, to
the greatest extent possible, without the need
for adaptation or specialized design.
–Ron Mace (NCSU)
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The Principles of
Universal Design
•
•
•
•
•
•
•
Equitable use.
Flexibility in use.
Simple and intuitive.
Perceptible information.
Tolerance for error.
Low physical effort.
Size and space for approach and use.
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Universal Design Advantages
• (Almost) everyone can benefit.
• Can reduce job accommodation costs
associated with retrofitting and additional
purchases.
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Universal Design Examples
•
•
•
•
•
Tools
Curb Cuts
Automatic Doors
Accessible Websites
E-mail / Text Messaging
ergonomic box cutter
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Reasonable Accommodations
• Also known as job accommodations.
• Modifications or adjustments to job functions,
work environments, or “the way things usually
are done” so that an individual with a
disability gets an equal employment
opportunity.
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Reasonable Accommodations
Enable a person with a disability to:
• Participate equally in the job application process.
• Perform “essential functions” of the job.
– Fundamental job duties
– Job descriptions are helpful
• Enjoy equal benefits and privileges of employment.
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Reasonable Accommodations:
Employers Covered
•
Employers with 15 or more employees.
•
The Pennsylvania Human Relations
Act covers smaller employers.
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Reasonable Accommodations
• Reasonable accommodations need not be the
“best” or “ideal” but need only be “effective.”
• The employer does not have to provide an
accommodation primarily for personal use.
• Accommodations should assist in performing
job functions.
19
Undue Hardship
• A particular accommodation may not be
required if it would cause “significant
difficulty or expense” by the employer.
• Undue hardship is any accommodation that
would be unduly costly, extensive,
substantial, or disruptive, or that would
fundamentally alter the nature of the
business.
• Another effective accommodation should be
sought and implemented, however.
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Ways to Provide
Reasonable Accommodations
•
•
•
•
Making the work environment physically accessible.
Altering when or how a job function is performed.
Part-time or modified work schedules.
Use of accrued paid leave or allowing unpaid extra
leave.
• Providing or modifying equipment, including assistive
technology.
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Assistive Technology
Accommodation Examples
• Can be low cost to high cost:
–
–
–
–
–
–
–
–
–
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Use of color to mark files / bins / controls.
Simplified instructions using diagrams.
Tape recorder to record / review instructions.
Large button telephone.
Use of video to demonstrate tasks.
Information in large print or Braille.
Automatic soap dispensers and hand dryers.
Software or hardware for computer access.
Automatic doors and / or a ramp.
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Reasonable Accommodation:
The Interactive Process
• The employee (or representative, such as
spouse, friend, doctor, etc.) requests the
reasonable accommodation.
• No “magic words” are required.
• It is a good idea for the request to be made
in writing.
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Reasonable Accommodation:
The Interactive Process
After the request:
•
•
•
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The employer should start the interactive process,
including the employee, supervisor, and other relevant
people (e.g., human resources, doctors, computer experts,
state vocational rehabilitation agency).
The employer must take affirmative steps to help the
employee identify an effective accommodation, including
facilitating any necessary evaluations.
The employer should use all available resources (e.g.,
EEOC, Job Accommodation Network, assistive technology
specialist).
24
Reasonable Accommodation:
The Interactive Process
• If an effective, reasonable accommodation is agreed
upon, it should be implemented.
• The employer should follow up to ensure the
effectiveness of the accommodation.
• The individual with a disability must be involved in
and cooperate during the entire process.
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The Cost of Assistive Technology
Accommodations
• The employer is responsible to fund any
accommodations (generally including evaluation) for
the application process or the job.
• However, there are resources to help!
– Federal and state tax credits and deductions
• http://www.dli.state.pa.us/landi/cwp/view.asp?a=128&Q=168234
–
–
–
–
Independent Capital Access Network (ICAN)
Pennsylvania’s Assistive Technology Lending Library
Assistive technology recycling programs
AgrAbility for Pennsylvanians
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Where To Get the
Assistive Technology
• Always ask the person who needs it.
• Contact an assistive technology specialist for
an evaluation.
• Contact Pennsylvania’s Initiative on Assistive
Technology (PIAT).
• Contact the Pennsylvania Assistive Technology
Foundation (PATF).
• Search Internet, local stores, etc.
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Considerations for Assistive Technology
Accommodations
• The environment and its affect:
– Office temperature
– Bright lights
– Stress levels
– Noise levels
– Layout of office furniture
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Considerations for Assistive Technology
Accommodations
• Match assistive technology device features to
the individual’s needs and skills.
• Utilize concepts of:
– Reasonable accommodation
– Undue burden to employer
– Risk reduction to employee or coworkers
– No Tech or Low Tech may be appropriate and
sufficient
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Workplace Assistive
Technology Scenario
• With the help of the Bureau of Blindness and Visual Services
(BBVS), William completed intensive blindness skills training
and was hired by a local agency. He needed a talking
calculator, Braille Note, and a Perkins Brailler to help him
perform the essential functions of his job. Through a referral
from the Pennsylvania Client Assistance Program, he obtained
these items on loan from the Pennsylvania Assistive
Technology Lending Library while waiting for the delivery of
these items purchased for him by BBVS. This enabled him to
proceed with job training. William is now successfully
employed.
(Scenario provided by the Pennsylvania Client Assistance Program)
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Why Assistive Technology?
• Draw from a greater pool of skilled and talented
potential employees.
• Keep experienced and trained employees as
disabilities surface from age, injury, or illness.
• Create opportunities for individuals with disabilities.
• Increase productivity through assistive technology
and universal design.
• Utilize financial incentives for employers.
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Why Assistive Technology?
• Given that assistive technology makes it
possible to hire or retain an individual
with a disability, employers are
encouraged to integrate individuals with
disabilities into the workplace through
written policies, practices, and programs.
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Five Tips from the
Job Accommodation Network
• Have written policies and procedures.
• Have a process for requests.
– Must include the individual with a disability
• Train managers how to respond to a
request for an accommodation.
• Monitor and update accommodations.
• Train new employees.
• More information at www.jan.wvu.edu.
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Other Assistive Technology Resources for
the Individual
• The individual with a disability may qualify for
assistive technology funding for activities of daily
living to help get him / her ready for and to work
each day.
– Examples: Home and Community Based Waivers funded
by Medicaid, Office of Vocational Rehabilitation services,
public and private health insurance.
• Contact a Pennsylvania Assistive Technology and
Employment Collaborative member for more
information.
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Assistive Technology:
A Glimpse of What Is Available
• Remember to consider:
– For what task(s)
– By whom
– In what environment and conditions
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Amplified Phones
In-line amplifier
Portable amplifier
Big button phone
Cordless amplified phone
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Headsets
Amplified headsets
Cordless Amplifier with Headset
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Telecommunication Devices
Voice Carry-Over (VCO) Phone
TTY with Large Visual Display
CapTel
Wyndtell (Wireless Device)
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Telephone Signalers
Combo Super Loud Phone Ringer
and Strobe Signaler
Strobe Signaler
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Notification Systems
Ameriphone Alertmaster AM-600 alerting system
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Frequency Modulated (FM) Systems for
Sound Amplification
Williams Sound Personal FM System
Conference Microphone
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Noise and Distractibility
Noise Canceling Headphones
Sound Screen – White Noise
Hearing Protector Headset
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Talking Products
Talking Rx
Talking Kitchen Scale
Talking Alarm Clock
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Talking Products
Talking Tape Measure
Talking Calculator
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Lighting
Full Spectrum &
Natural Spectrum Lighting
Left: without filter tubes.
Right: with filter tubes.
Less glare and colors are truer.
Offices are typically over-lit with harsh and glare-producing lighting. A
better setup is low background lighting supported by localized task
lighting. In addition, you can replace standard bulbs, especially
fluorescent bulbs, with bulbs that more closely approximate natural
daylight.
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See It Right
Colored transparent folders
Color transparencies
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Magnifiers
Bar Magnifier
Dome Magnifier
Illuminated Magnifier
Hand & Stand Magnifier
Magnified Lamp
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Video Magnification
Portable
Tabletop stand alone video magnifier
Connects to TV or monitor
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AlphaSmart
Neo
Dana
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Individuals with
Learning Disabilities
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•
•
•
•
Amplified or focused sound.
Changes in color.
Computer applications.
Personal Organizers.
PDAs with software.
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Word Prediction Software
Co:Writer 4000
WordQ
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Graphic Organizers
Draft:Builder
Inspiration
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Scan & Read Software
Cast eReader
WYNN
Kurzweil 3000
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Dexterity and Positioning Assistive
Technology
• Arthwriter
• D-Grip
(Image taken from: http://motus.mb.ca)
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Computer Access
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•
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Cognition and Learning
Hearing
Vision
Dexterity
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“Keys” for Access
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•
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Keyboards
Monitors / Screens
Alternative Mouse Options
Software
Workstation Setup
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Web Access
• Online information needs to be presented so
that all individuals can understand.
• Web-based proprietary applications need to
work with assistive technology.
• Focus:
– Who can understand it?
– Who can see it?
– Who can read it?
– Who can navigate it?
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Web Access Myths
1. Accessible web pages are dull.
2. They are too time-consuming and expensive to design.
3. They only accommodate a few individuals.
4. Web authoring (coding) is too hard to learn.
5. The Web is graphical and cannot / should not be adapted for
auditory or text-only users.
6. Assistive technology can solve the problem.
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Basic Concerns for Web Design
• Maintain a simple, consistent page layout.
• Keep backgrounds simple. Make sure there is
enough contrast.
• Provide text alternatives to graphics and image
maps.
• Include descriptive captions for pictures.
• Use tables and frames sparingly or consider
alternatives.
• Design larger buttons.
• Caption video and transcribe other audio.
• Test your web pages with a variety of browsers.
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Web Design Resources
• World Wide Web Consortium
– www.w3.org/WAI
• Web Accessibility Tool:
– www.wave.webaim.org/index.jsp
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Filters
Glare Filter
Privacy & Improved Contrast Filter
Laptop Shade
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Computer Screen Magnifiers
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Built-In Accessibility Features
• Both Microsoft and Macintosh have built-in
accessibility features to address many
disabilities.
• Go to www.microsoft.com or
www.apple.com/mac for more information.
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Free Software Options
NaturalReader
ReadPlease
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Voice Recognition Software (Speech to
Text)
Voice Recognition allows a user
to use his / her voice as an input
device. Voice recognition may be
used to dictate text into the computer
or to give commands to the computer
(such as opening application programs,
pulling down menus, or saving work).
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Text To Speech Software
Universal Reader
Write:OutLoud
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Ergonomic Keyboards
Contoured Keyboard
Goldtouch Keyboard
Ergonomic Keyboard
Keypad
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Wireless for Bluetooth
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Large Print / Large Size Keyboards
BigKeys Keyboard
Large Print Keyboard Sticker Labels
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Small / Compact Keyboards
Compact Keyboard
Mini Keyboard
Portable keyboard for PDA
Little Fingers Keyboard
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One Handed Keyboards
Maltron One Handed Keyboard
Half Keyboard
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Typing Aids
Standard keyboard with acrylic keyguard
Slip-on typing aid
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On-Screen Keyboard
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Ergonomic Mice
Contour Design Perfit Mouse
Vertical Mouse
Renaissance Mouse
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Trackballs
Kensington Turbo Mouse
Microsoft Optical Trackball
Penny & Giles Roller Trackball
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Alternative Mice Controls
Penny & Giles Roller Joystick
QuadJoy
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Head Mouse
SmartNav Toolbar
SmartNav AT
SmartNav reflective dots
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Workstation Setup
Mouse Placement:
• Keep the pointer / mouse close to the keyboard.
• Alternate hands with which you operate
the pointer / mouse.
• Use keyboard short cuts to reduce extended use.
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Workstation Setup
Work Surface:
• Desk surface should allow you to place the monitor directly in front of you,
at least 20 inches away.
• Avoid storing items, such as a CPU, under desks.
• Desks should be able to accommodate a variety of working postures.
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Arm & Wrist Supports
ErgoRest Forearm Support
Gel Wrist Rests
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Copy Holders / Phone Arm
Articulating Document Holder
EasyView Document Holder
Height Adjustable Holder
Phone Arm
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Monitor Placement
Monitor Stackers
Standard CRT arm
Electric Monitor
& Keyboard Lift
Flat Screen Arm
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Desks / Workstations
Sit / Stand Adjustable Desks
Height Adjustable Desk with Hand Crank
Motorized Height Adjustable Desk
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Pennsylvania
Assistive Technology and Employment
Collaborative
• A network of Pennsylvania organizations that can provide
information on:
– Assistive technology and how it can help individuals with disabilities in
employment.
– Understanding the employer’s responsibility for providing assistive
technology.
– How to locate, try, and buy assistive technology devices and services,
including employer resources and incentives.
• Funding provided by the U.S. Department of Labor,
Office of Disability and Employment Policy
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Disability Rights Network of
Pennsylvania (DRN)
• The Disability Rights Network of Pennsylvania
(DRN) is a federally-funded, non-profit agency that
is mandated to protect and advocate for the rights
of people with disabilities.
• DRN works with people with disabilities, families,
organizations, and advocates to ensure that
people with disabilities can live in their
communities free of discrimination, abuse, and
neglect.
• DRN’s mission is to advance, protect, and
advocate for the civil, human, and legal rights of
Pennsylvanians with disabilities.
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Disability Rights Network of Pennsylvania
(DRN) Services
• Services:
–
–
–
–
Intake and referral
Individual and systemic policy advocacy
Legal advice and representation
Training and education
• Among other issues, DRN helps with:
– Access to assistive technology devices and services
– Employment matters, including SSI and SSDI recipients
who want employment
86
Disability Rights Network of Pennsylvania
(DRN)
Contact Information
• Website: www.drnpa.org
• Offices in Harrisburg, Philadelphia, & Pittsburgh:
– Main Intake in Harrisburg:
• 800-692-7443 [Voice]
• 877-375-7139 [TTY]
• Assistive Technology Project Director:
Chava Kintisch, Esq.
– Philadelphia, 215-238-8070 ext. 210 [Voice]
– [email protected]
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Pennsylvania's Initiative on Assistive
Technology (PIAT)
• P ublic awareness, information and
assistance
• I ncreasing access through demonstrations
and device lending
• A cquisition of devices and services,
including device reuse programs and free
adapted telephones
• T raining and technical assistance
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PIAT Assistive Technology Resource Centers
UCP of NE PA
CRI
LIFT
CIL of NC PA
GSRH
TRCIL
UCP of
Central PA
PIAT
Tri-County
PA’s Initiative on Assistive Technology,
Institute on Disabilities
Community Resources for Independence, Inc.
Good Shepherd Rehabilitation Hospital
Center for Independent Living of Northcentral PA
Three Rivers Center for Independent Living
United Cerebral Palsy of Northeastern PA
Life and Independence for Today
United Cerebral Palsy Central PA
Tri-County Patriots for Independent Living
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Pennsylvania's Initiative on Assistive
Technology (PIAT)
•
•
•
•
•
1-800-204-7428 (PIAT) -Voice
1-866-268-0579 - TTY
http://disabilities.temple.edu/piat
[email protected]
Institute on Disabilities at Temple University,
610 USB, 1601 North Broad Street,
Philadelphia, PA 19122
• Statewide AT Resource Centers - ATRC
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Work Incentives Planning and Assistance
(WIPA) Programs
• The Work Incentives Planning and Assistance (WIPA)
Programs assist Social Security beneficiaries with
transitioning from dependence on public benefits to
paid employment and greater economic selfsufficiency.
• Pennsylvania has three WIPA Programs: AHEDD,
Disability Rights Network of Pennsylvania (DRN)
WIPA Program, and Goodwill PASSABCO.
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Work Incentives Planning and Assistance
(WIPA) Programs
• Help Social Security beneficiaries who have received a
Ticket to Work and are interested in working.
• Help Social Security beneficiaries understand work rules
and regulations.
• Recommend work incentives that can maximize income
and healthcare options.
• Help Social Security beneficiaries understand how
returning to work will impact benefits.
• Connect Social Security beneficiaries with Employment
Networks and other employment support services.
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AHEDD Contact Information
• AHEDD is a private, non-profit company established
in 1977 with a mission to serve the community as a
catalyst in the employment and development of
persons with disabilities. AHEDD operates an array
of employment programs by partnering with
business and persons with disabilities through a
network throughout Pennsylvania and Delaware.
• Website: www.ahedd.org
• Vice President: John Miller
(717) 763-0968 ext. 118 [Voice]
[email protected] [Email]
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Disability Rights Network of Pennsylvania
(DRN) WIPA Program Contact Information
• Serves Bucks, Delaware, Montgomery, and
Philadelphia Counties
• Website: www.drnpa.org
• Project Director: Phyllis Hilley
800-692-7443 [Voice]
877-375-7139
[email protected] [Email]
94
Goodwill PASSABCO
Contact Information
• Serves 36 counties in Eastern Pennsylvania.
• Website: www.yourgoodwill.org
• Project Director: Corey Nelson
866-541-7005 [Voice]
866-541-7001 [TTY]
[email protected] [Email]
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Pennsylvania Assistive Technology
Foundation (PATF)
• The Pennsylvania Assistive Technology Foundation
(PATF) is a non-profit organization that helps people
with disabilities and their families purchase the
assistive technology devices and services they want.
• PATF serves people with all disabilities, family
members, and older adults, regardless of where they
live within Pennsylvania. PATF can help people of ALL
income levels, but individuals must have an ability to
repay a loan.
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Pennsylvania Assistive Technology
Foundation (PATF)
• Provides low-interest loans, mini-loans / mini-grants,
information about other assistive technology
programs in Pennsylvania, and information about
other possible funding sources in Pennsylvania.
• Provides significantly lower interest rates, extended
repayment periods, flexible eligibility requirements,
and rescue payments.
• Consumer choice program. Borrowers choose the
technology they want from the vendor of their
choice!
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Pennsylvania Assistive Technology
Foundation (PATF) Contact Information
• Website: www.patf.us
• 888-744-1938 [Toll-free voice/TTY]
484-674-0510 [Fax]
1004 West 9th Avenue
1st Floor
King of Prussia, PA 19406
Independence is priceless…we help make it affordable
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Bureau of Workforce
Development Partnership
• Mission
– To ensure the efficient and effective advancement
and encouragement for statewide and local
productivity, achievement, growth and
development that focuses on the abilities,
innovation and creativity at the state and local
level of a consolidated workforce program.
99
Bureau of Workforce
Development Partnership
• Responsible for the management, administration and
oversight of operations for programs funded by the Workforce
Investment Act (WIA), including: enrollment, service delivery,
job training, contract development, and certification of
training providers. Responsible for the management,
administration and oversight of operations for programs
funded by the Workforce Investment Act (WIA), including:
enrollment, service delivery, job training, contract
development, and certification of training providers.
100
Bureau of Workforce
Development Partnership
Contact Information
• Creating opportunities for Pennsylvanians by
ensuring universal access to workforce development,
training, and education programs that equip
individuals with the skills employers need to be
successful.
• For additional information please contact:
– Bill Moulfair at (717) 772-8855 [Voice]
– [email protected] [Email]
101
Pennsylvania Business
Leadership Network (PA BLN)
• The Pennsylvania Business Leadership Network (PA
BLN) is an employer driven program designed for
business leaders to promote hiring practices that
enable qualified people with disabilities to enter
and succeed in the workplace.
• The emphasis of the PA BLN is to create
opportunities where employers can communicate,
peer-to-peer, to provide candid and frank
assessments of hiring successes and challenges.
102
Pennsylvania Business
Leadership Network (PA BLN)
• Provides employers with access to a network
of their peers as well as opportunities for
training, positive public relations, an increased
number of applicants with a disability, and a
centralized source of information.
• Part of a national initiative of about 43
chapters of BLNs in 32 states.
103
Pennsylvania Business
Leadership Network (PA BLN)
Contact Information
• Website: www.blnofpa.org
• Project Director: Stacy Kyle
717-763-0968 ext. 115 [Voice]
[email protected] [Email]
104
Pennsylvania Client Assistance Program
(CAP)
• The Pennsylvania Client Assistance Program (CAP)
serves as a vital link between vocational
rehabilitation, independent living, and people with
disabilities in the community.
• CAP advises applicants and clients of services
available under the Rehabilitation Act of 1973.
• CAP provides information and referral about Title I of
the ADA.
• CAP provides outreach to unserved / underserved
populations.
105
Pennsylvania Client Assistance Program
(CAP)
• Helps individuals pursue administrative and legal
remedies to ensure protection of their rights under
the Rehabilitation Act.
• Helps individuals to resolve questions or concerns
about vocational rehabilitation, independent living,
and other services funded under the Rehabilitation
Act.
• Provides systemic advocacy on issues impacting the
delivery of vocational rehabilitation services.
106
Pennsylvania Client Assistance Program
(CAP)
Contact Information
• Website: www.equalemployment.org
• 888-745-2357 [Voice/TTY - toll free in PA]
[email protected] [Email]
1617 JFK Blvd., Suite 800
Philadelphia, PA 19103
“The statewide advocate for people with disabilities: ensuring
that vocational rehabilitation is open and responsive to your
needs.”
107
Pennsylvania Statewide Independent
Living Council
Employment Committee
• The Pennsylvania Statewide Independent
Living Council Employment Committee’s goal
is to increase employment opportunities for
people with disabilities by working with
employers, trade associations, Centers for
Independent Living, the Office of Vocational
Rehabilitation, and others crucial to the
employment of people with disabilities.
108
Pennsylvania Statewide Independent
Living Council
Employment Committee
Contact Information
• Website: www.pasilc.org
• Coordinator: Melissa Simmons
(717) 364-1732 ext. 106 [Voice]
[email protected] [Email]
[email protected] [Email]
2 North 2nd St., Suite 100
Harrisburg, PA 17101
109
Pennsylvania Office of
Vocational Rehabilitation (OVR)
• OVR’s mission is to help Pennsylvanians with
disabilities secure and maintain employment and
independence.
• The Bureau of Vocational Rehabilitation Services
(BVRS) serves vocational needs of all individuals with
disabilities except those with blindness or visual
impairments.
• The agency has 21 district offices in two field
Bureaus located in 15 different communities across
the Commonwealth.
110
Pennsylvania Office of
Vocational Rehabilitation (OVR)
• The Bureau of Blindness and Visual Services (BBVS)
focuses on the rehabilitation and independence of
citizens with blindness or low vision.
• BBVS also provides Rehabilitation Teaching,
Orientation and Mobility Training, and Social Work
services.
• Individuals must meet certain eligibility criteria to
receive services and services are individualized
according to need and employment goal.
111
Pennsylvania Office of
Vocational Rehabilitation (OVR)
Contact Information
All services are eligibility based, individualized based on
need, and may only be provided in relation to
achievement of an employment goal (with exception
of the specialized services in BBVS).
•
•
•
•
Website: http://www.dli.state.pa.us/ Keyword OVR
1-800-442-635 / (717) 787-5244 (Voice)
1-866-830-7327 / (717) 787-4885 (TTY)
1-800-622-2842 / (717) 787-6176 (BBVS only)
112
Thank you!
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AT @ Work - Temple University