Hospital Library
Return on Investment Study
Judy Kraemer, MLIS, MBA
Jill A. Crussemeyer, PhD, MLIS
Katia G. Karadjova, MS, MLIS
Debby Quan, MLIS
Elizabeth A. Mason, BA
Parks Medical Library
Long Beach Memorial/Miller Children’s Hospital
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
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Setting
Parks Medical Library serves community
based non-profit teaching hospitals
Long Beach Memorial and
Miller Children’s Hospital Long Beach
in California.
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Objective
This study examines a hospital library’s
resource and service use over time:
FY06 - FY10. It compares use from preautomation to post-automation library
period and analyzes the hospital’s return
on library investment (ROI).
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Goal

Analyze ROI of Library Automation

2004 Access Tools:
Card Catalog
 Print Journal Holdings List
 Desktop shortcuts to few online resources


2006 Integrated Access Technologies:
LIB*21
Online Catalog
 Link Resolver
 Federated Search Engine

MLGSCA/NCNMLG Joint Meeting
February 25, 2011
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MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Mixed-Method Study
Use Statistics Analysis FY06-FY10
Quantitative research
 Services Evaluation and Needs Assessment Surveys
Pre-automation
1) Summer 2004 – Stratified purposeful sample - Nursing Staff
2) Summer 2005 – Stratified purposeful sample - Physicians & Health
Service Managers
Post-automation
3) Spring 2007 – Purposeful sample - In-house library client survey
4) Fall 2010 – Entire hospital population
Qualitative research
 Spring 2011 – In depth interviews – semi-structured – stratified
purposeful sample
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Results
Use Statistics Analysis FY06-FY10
 Services Evaluation and
Needs Assessment Surveys
 2011 In-depth Interview Results
– to follow this Spring

MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Service Desk Use Analysis
Library Automation: Easy Access =
Use & ROI
Reference by FY
Service Desk - Total Assistance by FY
1400
7,000
5,887
6,000
1,311
1200
1,046
5,099
5,000
4,261
1000
4,581
4,000
800
3,000
600
2,000
400
1,000
200
0
547
467
0
FY07
FY08
20% Increase
FY09
FY10
FY07
FY08
FY09
FY10
181% Increase
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
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MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Journal Use Analysis
Library Automation: Easy Access =




Use & ROI
FY06-10 Use
Post LIB*21
- Online Catalog, Journals A-Z List, & Federated Search Engine
291% Increase Print Use
293% Increase Online Use
Total Print & Online Journal Usage by FY
24,614
22,950
21,204
20,400
17,443
17,850
15,300
12,750
11,299
10,200
7,650
6,269
5,100
2,550
0
FY06
FY07
FY08
FY09
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
FY10
10
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February 25, 2011
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February 25, 2011
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Book Use Analysis
Library Automation: Easy Access =






FY06-10 Print Book Use
1200
Post LIB*21
1000
Online Catalog & Federated 800
600
Search Engine
400
200
302% Increase
0
FY06-10 Online Book Use
Post LIB*21
Online Catalog, Books A-Z
List, & Federated Search
Engine
203% Increase
Use & ROI
Print Book Usage by FY
1,009
659
251
279
FY06
FY07
187
FY08
FY09
FY10
Online Book Usage by FY
14,000
12,000
10,000
8,000
6,000
4,000
2,000
0
8388
8131
FY07
FY08
12,452
12,391
FY09
FY10
4,084
FY06
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
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Survey Results

Library Services Used for
Research
 Determine Diagnosis
 Assistance in Medical Treatment Decisions
 Evidence-Based Nursing Information to
Determine Nursing Treatments
 Patient Education

MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Survey Results

Information Acquired from the
Parks Medical Library was used to
Avoid unnecessary tests or procedures
 Reduce the length of hospital stay
 Avoid hospital admission
 Improve the quality of health care provided

MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Conclusion
Pre and post integrated library access
technology resource use statistics
provide evidence of automation success
and ROI.
 Library clients have simplified secure
access to needed information at the
point-of-care, 24/7, on and off site,
through the integrated library system,
LIB*21.

MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Conclusion

The Library is
“Providing
Evidence-Based Knowledge
to Save Lives,”
by placing knowledge at the fingertips
of all physicians and hospital staff.
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
Questions?
Judy Kraemer, MLIS, MBA
(562) 933-3851 [email protected]
MLGSCA/NCNMLG Joint Meeting
February 25, 2011
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