Avaya IP Office
“Convergence in a Box”
Desktop Applications
Phone Manager
• Screen POP to provide IP control of
Telephones. Client application on CD.
• Lite – Free with IP Office.
• Pro – Licence users.
• Central Upgrade via License Key.
– Simply Scripting based on CLI.
– Personal directory.
– Conference call control.
– Speed dial settings.
– Available Status Setting.
– Call History. Call Recording.
– Door entry control.
– Extended PIM ‘Screen Pop’ support
• MS Outlook
• Goldmine
• ACT! v6
• Maximizer
• iPhoneManager for IP Soft Phone License
SoftConsole 2.0
• Combines eConsole and BLF
applications to provide the Operator
with a more intuitive method of
handling calls
– Increased Holding bays
– Increased Park slots
– Enhanced directory access
incl. Microsoft Outlook
– Can change user status
Key Business Benefits
- Increased employee
productivity
- Improved customer service
- Greater flexibility
Voice Mail Lite or Pro
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Lite – Inclusive all IP Office. - CD.
– Requires External PC.
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Pro – License Key + CD.
– Requires External PC.
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Choices of Voicemail notifications.
– Phone Manager, Phone LED or Email
Integrates with Phone Manager.
Integrates with Contact Centre Package.
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Automated Attendant
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Function of voice mail PRO.
Offer back-up to human operators during high
traffic or out-of-hours.
Dial by name: allows callers to dial the
extension/department they require by their name.
Dial by number: allows callers to dial the extension/department they
require by their ext.
Allows callers to listen to announcements or informational messages
(e.g. Opening hours, product announcements).
Web Campaign
Advanced Call queuing informing callers with their Queue Position
and their Estimated Time to Answer (ETA)
Replay Database information to caller using Text-To-Speech
Easy to set-up thanks to its intuitive windows interface (import/export
call flows function).
Call Status, Monitor and Call Logger
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Displays status of all of the active
telephone and data calls on the
system (particularly useful to
monitor data calls)
Lists incoming calls that have not
been answered (missed calls)
together with time/date, extension
dialled, CLI of the caller & ringing
time
Monitor system status,
call setup trunk status, data
packets and more
Support for SNMP
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Application residing on a PC that
collects the detail of all IP Office
calls
This data can then be exported
to Microsoft Excel or other Thirdparty applications for detailed
reporting & analysis
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