The Dichotomy of
Safety and Security
– A Review
By Captain Alex DeSilva
Divisional Vice President
Safety, Security & Environment
Symposium Topics
» Cabin Safety
» Security
Should Safety & Security be Separate?
- Impact of 911
What happened to
Flight Deck/Cabin Relationship?
Look at your Symposium
programme…
(Forgive my English spelling!!!)
Do you see how we
‘compartmentalise’
safety, health and security?
The Safety Compartment
•
Safety, health and security are often seen
as stand-alone items… Why?
1. This is how it is taught.
2. My airline has a ‘Safety & Security’
department.
3. This is a ‘Cabin Safety’ Symposium.
THREAT AND ERROR
MANAGEMENT
• Health and Security are not just ‘vertical’ issues – they are also lateral.
They should spread across the organisation as well as up and down.
•
If we compartmentalise ‘Safety’ employees will also do this.
• It will affect their ‘free thought’ processes - and make them rigid.
• Today’s Safety & Security threats require thinking employees…
Ear drops for the R ear
• A physician ordered ear drops to be
administered to the right ear of a patient
suffering pain and infection there.
Ear drops for the R ear
• Instead of writing out completely the
location ‘Right ear’ on the prescription,
the doctor abbreviated it so that the
instructions read, “Place in R ear”
Ear drops for the R ear!
• Upon receiving the prescription, the duty
nurse promptly put the required number
of ear drops into the patient’s “rear”.
But we don’t naturally think rigidly
• We all have the capacity to make
sense of complexity.
• And I’ll demonstrate this to as you
read the following slide…
• Aoccdrnig to rscheearch at Cmabrigde
Uinervtisy, it deosn't mttaer in waht oredr the
ltteers in a wrod are, the olny iprmoatnt tihng
is taht the frist and lsat ltteer be in the rghit
pclae. The rset can be a taotl mses and you
can sitll raed it wouthit a porsbelm. Tihs is
bcuseae the huamn mnid deos not raed ervey
lteter by istlef, but the wrod as a wlohe.
Amzanig huh?
Uncompartmentalised Safety
• Employees need freedom to use their
minds - as you have just used yours...
• Then, if the Safety threat is scrambled
and unclear (as it often is!) the
‘uncompartmentalised’ mind can still
make sense of it - and react favourably.
Safety & Security – it’s the business!
So…
• We should not look at safety as a ‘stand alone’.
• We really need to look at cabin safety as part of
the overall safety culture of an organisation.
• The CEO must be ultimately responsible - and
this will never happen if airlines view cabin
issues outside the business environment.
LINE OPERATIONS SAFETY AUDIT
(LOSA)
• Health Check
• Using Trained Observers
LOSA FOR RAMP & CABIN
• Anecdotal evidence into Fact
• Justify Additional Spending
GROUND/RAMP ACCIDENTS
• Many different employee groups
(including Flight/Cabin Crew)
THE SINGAPORE GRIP
SIA’s Fus³ion Course
• Safety
• Security
• Service
IATA OPERATIONS SAFETY AUDIT
(IOSA)
• Covers safety aspects of all operational areas
• Meets FAA Code-Share Needs
The message AGAIN…
• EMBED Safety and Health and Security…
within your own self… within your work and
within your organisation.
• Remember - procedures are good - but vertical.
• So think laterally to defend the gaps!
THANK YOU
Descargar

Document