ProStart Year 1 Chapter 8 Working with People WHAT WOULD THE WORLD LOOK LIKE IF WE WERE ALL ALIKE? XXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXX HOW THE WORLD LOOKS WITH DIVERSE CULTURES XXXXXXXXxxxxXXXXXXXXXXXXxxxxxxxx xxxxXXXXXXXXXXXXXXXXxxXXXxxxxxxx XXXXXXXxXXXXXXXXxxxxxXXXXXXXxxxx xxxxXXXXXXXXXXXXXX LOOKING AT EMPLOYEE DIVERSITY AS AN ASSET Customers can be drawn in and often feel more comfortable if they see employees with a similar heritage, culture, and background. Employees of various backgrounds provide a wide variety of ideas about marketing approaches, menu items, service behaviors and other aspects that can help organizations attract and keep customers. What are some steps for developing positive attitudes toward people? Answer Become aware of your own stereotypes Learn about the different cultures represented at an operation DEALING WITH PEOPLE WITH DIFFERENT CULTURAL BACKGROUNDS Be aware that not everyone has the same behaviors you do. If you think you have offended someone, clarify and apologize. See and treat people as individuals, rather than members of a particular group. INTERVIEW QUESTION CATEGORIES – PAST WORK EXPERIENCE – EDUCATION – ATTITUDE ABOUT WORK – PERSONAL INTERACTION SKILLS – CHARACTER TO ASK OR NOT TO ASK? Which of these topics can an employer not ask about when interviewing a job applicant? -Weekend Availability -Lunch shift availability -Physical conditions that would affect job performance -Reliable transportation to work -Parents’ Names -Languages spoken -Prior arrests -Overtime availability -Marital Status -Religion -Credit History -Ethnic background -Maiden name -Race -Honors received -Felony convictions -Children -Hair color -Country of Origin Answers Employers cannot ask you about: -Ethnic background -Maiden Name -Credit History -Race -Prior Arrests -Marital Status -Country of Origin -Religion -Parents’ Name -Languages Spoken -Children -Hair Color How can Employers Prepare for Interviews? Open or Closed? Which of the following interview questions are open-ended (O) or closed (C)? -How do you take criticism? -Can you work the late shift? -What motivates you to put forth your greatest effort? -How do you determine your priorities? -Are you prepared to perform duties that may not be part of your job description? -Have you ever operated a cash register before? -Why should I hire you? -Why are you leaving your current position? How to Make a New Employee Feel Comfortable on the First Day Let all the employees know that the new person is starting. Tell all employees the new person’s name and title. Tell all employees who the new person will be working with. Show the new employee around the operation. Be available to answer the new employee’s questions. WHY IS TRAINING IMPORTANT? Well-trained employees have the skills, knowledge, and confidence to perform their jobs well. Well-trained employees are motivated to stay on the job longer. Well-trained employees have fewer safety-related, on-the-job accidents. Training encourages employees to work together as a team. Training allows managers to objectively evaluate employee progress through a training program. The Five Key points of Effective Employee Training are: 1. Both the employee and trainer must be motivated. 2. Training should be designed for the individual trainee and the task to be learned. All trainees do not learn at the same rate. 3. The trainee should be continually involved in the training. 4. Realistic goals must be set so that the trainer and trainee know what is to be accomplished. 5. Feedback is essential to help the trainee remember each task. Positive results should always be emphasized, even when correcting the way an employee performs a task. Skills Best Taught with On-the-Job Training: Cooking and preparing menu items Operating cash registers Sanitizing Utensils What other skills can you Name? Group Training is Best for: Orienting New Employees. Large groups of temporary summer employees. Can you Name others?