Create Global Ripples by
Releasing Your Knowledge Silos
Ben Martin
Product Manager – Content Management
Content Matters
JD Edwards
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A leading collaborative enterprise software
provider
Billion dollar company
5000 employees
6500 multi-national customers in 90 countries
90+ applications that span the enterprise –
manufacturing, distribution, payroll/HR,
financials, business intelligence, content
management, customer relations management
The Vision
User Guide
Classroom Training
Web Course Training
Performance Support
Performance Support
Single Source Stories
EnCana
URS
JDE
EnCana Project Summary:
13,000 pages of Training Documentation
 7 months
 Two people
 5000 users in English and Spanish
 Merged in the middle of the
implementation
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Component Reuse -- EnCana
JDE Content
Paradigm Content
User Manuals &
Exercise Manuals
Job Role
Task ID
Content Type
Quick Reference
Cards
Solution Explorer
EnCana
reuses
& creates
new
Then publishes
combined components
Spanish Translation
Spanish Clone
JDE Spanish
Memories
English Training
Paradigm
Spanish
Memories
Create
Clone
Translate
the new
Spanish Training
Language Collaboration
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450,000 words of content
Average translator rate = 2000
words/day
With Trados and CM, starter sets of
memories, EnCana achieves
15,000 words/day
30 days versus 225 days
URS

Blended training need
Grew from 2,000 to 16,000 consultants
 Merged companies consolidating on JDE
 Train 400 Transaction Users
 Train 2200 Office and Project Managers
 Train in 30 countries

Reuse allows for an Appreciating Asset
Consulting Engagements
Implementation Engagements
Go Live
Knowledge Repository with Content Management for Implementation
Major new release
Major business change
New Hire Training
Time
URS
First ERP implementation failed because
of knowledge transfer
 Repository of reusable content allows for
ongoing update and synching up on
content with business process change
and software change
 Reconfigure training for job roles

The Cost of Willy-Nilly Change –
A JDE Case Study
A Typical Field Definition:
Company
A code that identifies a specific organization, fund, entity, and
so on. The company code must already exist in the Company
Constants table (F0010) and must identify a reporting entity
that has a complete balance sheet. At this level, you can have
intercompany transactions.
Note: You can use Company 00000 for default values, such as
dates and automatic accounting instructions. You cannot use
Company 00000 for transaction entries.
Three Delivery Channels
Context Sensitive Help
User Guide
and Training
Manual
Field
Explanation
Company
A code that identifies a specific organization,
fund, entity, and so on. The company code must
already exist in the Company Constants table
(F0010) and must identify a reporting entity that
has a complete balance sheet. At this level, you
can have intercompany transactions.
Note: You can use Company 00000 for default
values, such as dates and automatic accounting
instructions. You cannot use Company 00000 for
transaction entries.
WinHelp
Cost of One English Field Definition
Perpetrator
Time
(hr)
Flavors/
Instances
Cost
(time x
flavor)
Programmer
($60/hr)
.083
(5
min)
1
$5
Writer
($40/hr)
1
8 (3 each)
$320

Trainer
($40/hr)
1
8 (3 each)
$320

Total
$645
Comments
15 minutes research
 30 minutes authoring & editing
 15 minutes to locate it in multiple
locations
15 minutes of disgust
 15 rewriting
 30 minutes to provide industry
examples
Flavors in Language Costs
Activity
Rate
Wds x
flavors
Cost of one
language
# of
languages
Total Cost
Translation
.23
400 x 17
$1,564
7
$10,948
Project
Management
10%
$150
7
$1,095
Rework
10%
$150
7
$1,095
Total
$1,864
$13,138
Scatter-Shot Costs
Cost of One English
Round (17)
Number of Fields
Total Cost
$645
1000
$645,000
Cost of One
Language
Cost of Seven
Languages
Number of
Fields
Total Cost
$1,864
$13,048
1000
$13,048,000
Single Source Costs
STEP
COSTS
COMMENTS
1 Programmer writes
$5
Still spends 5 minutes on it
2 Writer authors once
$30
15 minute research
30 minute authoring
3 Workflow process
$65
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includes
review by interested
parties
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SME review (5 min x $60/hr = $5)
Training review (1 hour x $40/hr = $40)
Editorial review (15 min x $40/hr = $10)
Translation review (15 min x $40/hr = $10)
4 Eight writers reuse
$80
5 min searching for each instance (24 x $ 40)
5 Eight trainers reuse
$80
5 min search for each instance (24 x $ 40)
Cost of One Field
$260
Cost of 1000 Fields
$260,000
Cost Comparisons
Phase
English Only (1000 fields)
Seven Languages
Scattershot
Method
Single-Source
Method
$645,000 $260,000
$13,048,000 $770,000
Enterprise Content
Management Nightmare
Unstructured
Memos
Correspondence
Knowledge Base
Competitive Info
Sales Tools
Analysts Reports
E-mail
Semi-structured
Highly structured
Marketing Info
Release Notes
Product Info
Technical Q&A
HR Policies
Proposals
Best Practices
Courseware
Contracts
Support Database
Reports
Workgroup
OLAP
Data Warehouse
Enterprise
Extraprise
Enterprise Content
Management Nightmare
Unstructured
Semi-structured
Product Info Requirements
HR Policies Best Practices Proposals
Courseware
ISO Procedures
Contracts
Highly structured
Workgroup
Enterprise
Extraprise
Management of Knowledge Assets
Content
Analysis &
Chunking
Translation
Mgmt
Content Storage/
Life-Cycle Mgmt
Translation
Handoff
Content
Assembly
Multilingual
Content
Delivery
DOC
Terminology Audit
and Definition
PPT
PDF
Content Import &
Chunker
Author, review, stage,
& update
Help
Translation memory
processes
Translation Web Flow
Translation
Web Flow
Content
Publisher
e-book
XML
Multi-lingual Knowledge Warehouse
WBT
Web Site
E-Catalog
Questions and Answers
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