Business Case and
Best Practices for
eLearning projects
in Telcos
SATA
Annual Summit
21 July 2015
2015 Profile
• Johannesburg and Cape Town
• 4 Branches: Kenya, Zambia, Ghana,
Mauritius
• 170 staff
• 21 African countries
• 3,000 clients
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Welc
ome
3to
our
Xperi
Few clients across Africa/Indian Ocean region
Banking
Insurance
Telecom
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Industry
Other
Presentation Agenda
 Enabling a Culture of Continuous Learning
 Telco Case Study
 On-demand learning solutions
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Enabling a Culture of
Continuous Learning
THEME:
Learning
Transformed
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Learning Culture: Why it Matters?
46%
37%
26%
58%
17%
More likely to
be first to
market
Greater
employee
productivity
Greater ability
to deliver
quality
products
More
prepared to
meet future
demands
More likely to
be a market
leader
Innovation
Efficiency
Agility
Profitability
Quality
Building a Borderless and Agile Workplace Predictions 2012, Bersin & Associates.
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Why the need for change in learning?
Time to Competence
Conversion to Performance
Doing more with less
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The way adults actually learn
10%
20%
Formal
Training,
Reading,
Course
work
Feedback, Coaching, and
Learning from others
70%
Job Rotations, project teams
and challenging work assignments
Charles Jennings Video on 70/20/10
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Continuous Learning
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TELCO CASE STUDY
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Why e-learning for Airtel?
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Align and standardise learning across the organisation.
Aligning employee skills with business objectives.
Rapid deployment of skills.
Increase learner access to quality skills, easy access and 24/7
availability.
Reduction of costs of classroom training.
Reduce loss of productivity due to time spent in classroom.
Reduce lecture fees, travel and accommodation costs.
Avoid classroom logistics.
Career Opportunities
Employee Engagement – Motivating factor
Align and standardise learning across the organisation.
Aligning employee skills with business objectives.
Rapid deployment of skills.
Increase learner access to quality skills, easy access and 24/7 availability.
Reduction of costs of classroom training.
Reduce loss of productivity due to time spent in classroom.
Reduce lecture fees, travel and accommodation costs.
Avoid classroom logistics.
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Implementation best practices
Best Practice Building Blocks
Engagement
Alignment
Adoption
• Defined objectives
or success criteria
• Interaction with key
stakeholders
• Ongoing
collaboration
• Learning
solutions tightly
aligned to
business
initiatives
• Effective
visibility and
communication
to target
audiences
• Ease of access
Learning Culture
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Business
Value
• Measurement
that delivers
return on
expectations
and return on
investment
How? – Key success factors
 Senior Management ownership and sponsorship
 Selected courses/modules linked to the organizational goals, Opco
and individual specific needs
 An effective Project plan and team
 A comprehensive Marketing and Communication Plan
 Completion of courses is part of the employees scorecard
 Learning Champions
 Empowering Opco L & D Managers with tools, knowledge and skills
 Support from LRMG
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Alignment at Airtel
 All opcos (17) collated their training needs identified
during the annual performance review period
 Training needs were mapped to eLearning courses
 HO analyzed this data and selected 500 courses across
Africa linked to organizational goals
 Customized own catalogue by linking courses into
curriculums
 Mapping of courses to individuals as per their PDP and
aspirations
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Measurement and Value
Return On Xperience (ROX) Model
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Learning Growth Model ®
• The Learning Growth Model® is a framework that maps the path
through stages of learning strategy maturity
• As a strategy matures, the learning culture evolves
Where do
you want
to be?
Stage 2
Targeted
Stage 3
Strategic
Stage 4
Integrated
Stage 5
Optimized
Stage 1
Supplement
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Learning Growth Model ® Indicators by Stage
Success
factors
Stage 1
Stage 2
Stage 3
Stage 4
Stage 5
Supplement
Targeted
Strategic
Integrated
Optimized
Stage Goal
Initiate learning
Manage learning
Align learning
Integrate learning
Enterprise-wide
learning
Business Case
Reduce expenses &
increase scale
Enhance savings &
remove redundancy
Align to business goals
& increase business
impact
Increase talent &
organizational agility
Broaden & deepen
talent to extended
enterprise
Learning Culture
Learning is
operationally focused
Executive support &
new learning
strategies emerge
Governance & talent
management begins
Recognized as a
‘Learning Organization’
Learning
becomes globally
ubiquitous
Learning’s Role
Contractor
Consultant
Key player
Architect
C-level role
Blended Design
Very little blending,
mostly formal
Simple blends
social & mobile
begins
Blending scales to
balance multiple
modalities
Balanced blends
become routine
Sophisticated blends
across all portfolios
Learning
Promotion
Traditional
awareness
marketing
Highlights &
success stories
Portal deep linking
begins
Active managerlevel evangelism
begins
Strong learning brand
equity attained
Learner
Adoption
20%+
Mostly ‘Push’
30%+
‘Pull’ increases
50%+
‘Pull’ = ‘Push’
Learning
Evaluation
Efficiency of elearning
Effectiveness of
elearning
Business impact of
elearning
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80%+
Increased
‘Pull’
Targeted ROI studies
90%+
Mostly ‘Pull’
Talent management
analytics
What e-learning for MTN and/or Airtel? (1)
Management
&
Leadership
1
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Harvard ManageMentor
•
Robust learning solution that delivers critical
management skills when and where managers
need it.
•
44 learning modules
•
Content from world-class experts
•
Proven practices to reinforce learning
•
Harvard ManageMentor is designed to facilitate
connections
•
Learning can be shared and improve
performance across each organization.
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Harvard ManageMentor– 44 Modules
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Books Summaries – Compressed Knowledge
 getAbstract offers more than 9,000 Abstracts online
 Updated with 100 new Abstracts every month
 5 page easy-to-read Abstracts summarising top Business Books
 Over 2 000 are available in audio format – Podcasts & RSS Feeds
keep you notified
 Easy to use search engine for rapid access of your exact needs
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What e-learning solution for Airtel? (2)
Individual
Contributors
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2
Business & Desktop Courseware Collections
Business Skills
Desktop
• 1,000+ English titles
• 500+ English titles
•
•
•
•
•
• Microsoft Office
• Microsoft Windows
• Microsoft Other
Professional Effectiveness
Project Effectiveness
Sales and Customer Service
Finance, HR and Admin
Bus Strategy & Operations
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Books24x7 On-Demand Platform
•
•
•
•
•
•
•
•
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Search
Bookmarks and Notes
RSS feeds and email
alerts
Personal folders
Corporate Folders and
Topic Trees
Books24x7 On the Go™
mobile access
Seamless access
Portal integration
What e-learning for Airtel? (3)
Information
Technology
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3
IT Courseware Collection
Skillsoft’s IT Courseware Collections: Unlimited access to a broad and
deep repository of best in class on-demand on-line courses
• Business Skills for IT
Professionals
• Cloud Computing
• Networks and
Telecommunications
• Operating Systems and
Servers
• Data and Databases
• Project Management
• Enterprise Resource
Planning (ERP)
• Security
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31 Number: 03
• Software Design and
Development
• Web Development and
Graphic Design
IT Talent Learning Journey
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High-Level IT Talent Solution
SOLUTION DESIGN
READINESS
& SKILL ANALYSIS
SOLUTION
CRAFTING &
MAPPING
IMPLEMENTATION
IMPLEMENT
SOLUTION
CERTIFICATION
Analysis Consulting
Engagement Consulting
Project Implementation Plan
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REPORT
BUSINESS
IMPACT
Step 1: Skills Analysis & Readiness?
The Skills Framework for the Information Age (SFIA) is a skill framework for ICT professional and
is benchmark for professional IT skills; it is widely used in the UK and in many other parts of the
world.
Our Skills Analysis online tool will help you to:
 Determine the right job family and job role against the industry benchmark
 Employee skill assessments,
 Analyse skill gaps (group and individual)
 Assign people with the right IT skills on projects
 Create skill-based learning programs in line with business strategy.
Better utilisation of employee skills, more efficient use of training budget and increased
retention leads to a fitter, more agile and competitive IT department!
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Step 1: Skills Self-Evaluation (Employee)
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Step 2: Manager Validation
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Step 3: Competency Reporting - Individual
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Step 4: The Learning Solution
Practice Labs
Meta-tag Search
facility
24x7 Mentors online
Custom learning paths
IT Digital Books
IT Challenges
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Step 5: Why IT Practice Labs?








multiple vendor labs (Microsoft, Cisco etc)
experiment without boundaries
real world and exam related practical tasks
accessible from anywhere with no client software*
real equipment for a realistic experience
cross operating system and browser support
collaborate with other individuals
no time scheduling, on-demand 24 x 7 access*
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IT Practice Labs Sandbox Environment
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The Certification Options
Completion Certification
International Certification
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THANK YOU
“We are what we
repeatedly do…
Excellence, then, is not
an act but a Habit”
Aristotle
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